Britishairways Avaliações 

If I could give a zero star I would. BA used to be fantastic 2 decades ago but I cannot believe how they have reconfigured their seats so that everyone is on top of each other.... just to make a profit. Absolutely disgusting. I have recently travel jet 2 considering this is a so called budget airline they were 1000% better then BA. FROM checking to on board jet 2 are winners.
BA Look at the competition around you they are doing so much better. Will not be traveling BA any longer even if it's the only option... I'd rather not go anyway

Terrible customer service! Flights delayed over 9 hours with no update with flight or complimentary drinks or food to offer. Website is continuously crashing with no way of claiming cancellation costs back other than going through the website. Would definitely not use again. Feel sorry for all the young parents with babies and children hanging around in limbo waiting. British Airways should just automatically pay the £220 back to every customer on that delayed flight that they due rather than having to fight to get your money back with their complicated processing. A lot of customers will be unaware that they all entitled to it.

If I could give zero I would. Purchased a one way ticket for my son, London to Brisbane Paid $1375.
Son then asked BA to change ticket to earlier flight, which BA said “ fine, but there will be an 80 pound charge” ok.
Flight ended up not being the advertised BA but Qatar. Additional charges were nearly $2000. So $3375.15 for one way ticket.
Called BA who said that’s “ just what they do”.
Never ever again! Do not fly BA!!!

We flew from London Heathrow to Johannesburg with an onward flight to Victoria Falls. BA decided to cancel our onward flight to Victoria Falls and we still don’t know the reason for this. Furthermore they did not even bother to communicate this with us. We only learnt of our cancelled seats when we tried to board the plane. We were left at the airport for 7 plus hours trying desperately to locate our luggage as it was supposed to go straight through to Victoria Falls. If they had informed us of their plan to cancel our seats, we could have tried to get a flight to Vic Falls with another airline.There was nobody on the BA help desk until later in the evening. BA were uncontactable. It was very stressful. We missed a whole day of our holiday and missed excursions that we had booked. I would never book with BA again.

I fly on 2024.06.01 from london to Barcelona.
The service was terrible! The flight was 1.5 hours delay after boarding.
A few Ground floor Staff were super rude, especially the one who checked my passport when I was boarding and also the one with yellow vest are supper rude!

I have a meeting to attend immediately after I land in Barcelona. They forced me to check in my hand luggage and took my suitcase away. However, there are so many other passengers had their hand luggage with them! And there are so many space left for luggage on the plane. They are racist to me.

I was late for my meeting!
I won’t fly with British Airway again!

I cancelled a booking on 25th may and was told by British airways customer service my refund was processed, it got to 31st may and still not got my money back and my bank confirmed to me they obviously not processed the refund or it would have gone into the account by now, I then called British airways back and the customer service lady Indian lady was so rude telling I have to just wait and raised her voice to me and talked over me as if I should just accept the bad service, she then put the phone down on me, This is not what i expect from a company like British Airways

I was put on standby for a transatlantic flight. There was no-one to talk to at the terminal about options (there is one flight per day). Eventually, 40 minutes before the flight, I was offered a seat in Economy (I paid for Business). I was told the seat next to me would be empty. It was not; the person in it had a cough and cold and spluttered over me for the 14 (I think) hour flight.
The check in staff said I would be sent an email with how to claim compensation. I was not sent the email..
I called today to claim. They said they had no record of the downgrade, and so could not guarantee any compensation. (This is despite having a downgrade reference number from my arrival on that leg, which I was told was proof of the downgrade. On the call, they didn't seem to find it convincing.)
I am told I should hear the result of my complaint in 5 working days. I do not know how much I will be paid, if anything

Flying back from New York (JFK) to London (LHR) on 15th March our flight had to turn around over the Atlantic because the Pilot had a Medical Emergency, so we landed at St Johns, Newfoundland, Canada. Not a Problem - Well.. it was a problem, but these things happen and we were delayed until BA could get a new plane & Crew out to pick us up and take us to our destination - which they did. But... Since then I've claimed for compensation for my delay... and this is where the fun starts:
20/03/2024 - Thank you for your query
Thank you for raising a case with us. We're now directing this through the appropriate department, and we'll do everything we can to resolve your case as quickly as possible.
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27/03/2024 - We'll be in touch
Thank you for contacting us. We wanted to let you know that we haven’t forgotten about your case.
03/04/2024 - Thank you for your patience
Our Customer Relations team are really busy at the moment
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17/04/2024 - We'll be in touch soon
We're sorry we've not been back in touch about your Customer Relations case and we appreciate your patience.
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24/04/2024 - Thank you for bearing with us
We're sorry you're still waiting for a response. We know it's been a long time since you contacted us.
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01/05/2024 - Sorry you're still waiting
We know it's been a long time since you contacted us and this isn't the service you should expect.
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08/05/2024 - We've not forgotten your case
We're really sorry you're still waiting for a response from us. We know it's been a long time since you contacted us and this isn't the service you should expect.
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15/05/2024 - We've not forgotten your case
We're really sorry you're still waiting for a response from us. We know it's been a long time since you contacted us and this isn't the service you should expect.
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FYI - there is a link on each of these emails where I can check the status of my case and since the start this is what it says:

Your case status
We’ve received your case and it’s currently in the queue. We’ll look at it as soon as we can.

British Airways is an absolute Joke, their customer service is appalling. It's now the 30th May and they've still done nothing

I had my return flight changed a month out so I lost an entire day of my holiday - not ideal but I had to accept it. The day before my return flight however they changed it again, this time by a whole day. This meant I'd miss work as well as book another night in a hotel etc. After receiving the second change email I called B.A to try and get a new flight.

Things had been bad up until now but they managed to get a lot worse. The call center operator (they have offshored all of this by the way - it's embarrassing to see our national carrier not creating jobs in the U.K) insisted I had already accepted the new flight when I never had. I had accepted the first change a month back - never the second. In order to change my flight to something more reasonable they wanted to charge me!

This resulted in a lot of back and forth while I argued my case, after being put on hold for 30 mins while she talked to her manager they eventually reversed their stance. The flight I ended up with was routed through Spain, I would lose the entire day but at least be back on the same day to fulfill all my responsibilities back home.

This was my first time flying B.A - never again. It's embarrassing that this is our national airline.

Actually I never got on the plane! had to cancel my flight as I’m looking after my brother who was diagnosed with cancer early this year and after I pre booked the flight. He is having currently having treatment and as I’m unable to commit to booking new flights I called their customer helpline to ask for a refund or Avios points to book in the near future. To my surprise BA WERE VERY UNHELPFUL…to be told I would have to select new dates within the year of original booking and then change it again if I couldn’t fly out again. I said no thank you. I have enough stress to be worrying about another flight cancel. I went via the app. Chose a refund and I still haven’t received any correspondence and the refund which is insulting of a small fraction of what I paid is still also to be seen. Will I pre book or even fly with BA again? ... No is the definite answer to that question.

BA customer service don't care about their international customers. My wife were booked on a flight from Heathrow to Johannesburg. Flight was scheduled to leave 22:30 but first got delayed by one hour snd then another. After 12 the told everyone the flight was canceled. Told everyone that they will let them know when rescheduled. Did not offer to help passengers stranded to get hotel accommodation, transport or anything. They said to keep invoices for refund. Wife went back the next day and actually begged them to book her on a flight that day. Eventually they booked her on a flight. They did not get their luggage back from the canceled flight and was told they have to claim it from lost baggage at their arrival. We have send them all the invoices but got no refunds from them as promised.

BA lost my luggage, then pretend I can claim my luggage online on their claim website, which does NOT work! Because I had to catch a train I was stupid enough to opt for the online claims system and not do it at the airport, so now they force me to go back to the airport (2 hrs), pick it up and accept the condition that I will not submit a claim for money. They literally hold my luggage hostage and make a non-working website on purpose. Disgraceful and the last time I considered BA to fly with.

On our way to our Honeymoon, BA had 1hr delay from UK to Singapore, due to the delay the luggage's never arrived at our final destination Khosamui.
On the firs day of our honeymoon we spent or spare time going shopping for our essentials that we requested a refund from BA. After a very long way we received a response from BA saying they won't be refunding our money as this is not their issue and we should contact Bangkok Airline ( this was our second flight from Singapore to kho samui) to refund us the money. How is this Bangkok airline fault since the delay was on BA side? We emailed numerous times BA customer service and we got the same answer all the time ...TERRIBLE... NEVER AGAIN WILL I FLY WITH BA.I'm disappointed...

My 17 year old son is going to Kenya for 4 weeks with Camps International which we have raised the money for. Booked return flights to Heathrow and made a mistake on the day going. It said I could cancel so I did and rebooked. Still waiting for £162 to be refunded 3 weeks later. Not a lot to some but I am a single working parent and it is a lot to me. Can’t get through to the customer service line and email told me to call the customer service line. So frustrating. Why is it taking this long. I will honestly never book anything with them again and reading other reviews it seems BA are a disgrace all round.

Terrible experience by BA stuff in Chennai Airport while giving my boarding pass. He tempered corner of my passport to check if its fake or real. Then he reported me in the gate to check this again. Main immigration pass by airport authority was nicely and professionally done. I am an engineer and visit chennai every year, this is the first time I went there with BA and had terrible expeexperience. Never again BA.

British is a disgrace for such an amazing country as the UK is. I booked online. Then added a luggage both ways. Came to the airport. Wea 1,5 kg heavier. No biggie. I will pay. The machine is not working. Go to the counter. The guys tries charging my card, says it didn't go through. We try again. It "goes through". Then we wee there is a DOUBLE charge. No one helps. Customer service number is useless, they do "only bookings", they don't give any mail or number to sort this out. I try online. Nothing happens. Page just stops at some points. No live agents "are available". I fly back. NO BAGGAGE is added to my return!!!! And I payed online!! So now I have: 2 double charges and nowhere to turn. I will hire a lawyer and take them to court not because of this 100 pounds, but because of t

BA changed my flight with no notice and made my holiday shorter and if I want to change the return I have to pay for it.

Unfortunately their UK Customer service does not match with the fantastic pilots and crew.
When you do eventually get through, the operator does not have a proper grasp of English and will say lies to appease you so that you get off of the line. We have been waiting for over a month for Avios points to be refunded. We were told twice that this would happen. On our third phone call we were told that this was not happening after being on the phone for over an hour!
The website is appalling and offers no resolution!
British Airways, your Customer Service is an utter disgrace!

Stuck at Amsterdam airport when flights were grounded by traffic control due to bad weather. Spoke to the BA representative there about what would happen to rebook us and when and she literally said "I can't help you". She gave me a slip of paper with BA customer services telephone number but it was an old number. The BA app had more information than the staff but was continually changing with no notice given. Every time I opened the app it said something different.

They simply don’t respond to emails.
Have been waiting for over 2 years to be refunded a ticket since a passenger passed away and couldn’t fly.
I’m the executor and their customer services refer me to their email which they won’t respond to.