Britishairways Avaliações 

British Airways customer relations dept are a total joke, not only do they not have an external number, they don't have an internal one. When you call customer services they have to message them.
Being trying for over a month to get the compensation I'm entitled to for a cancelled flight, they have closed off tickets and made wrong assumptions and ignore replies to their emails. I guess British Airways don't want to pay the compensation - should make it automatic the same as the States.

Entitled to change flight on day of travel because of fare paid. Tried to change within 24 hours but customer service informed me I needed to make the change online after midnight local (inconvenient for a 6AM flight). Woke up, tried to make the change. BA’s system only offered me paid changes so I had to take one since customer service was not online at this time. It costed £428. Called customer service, who admitted I should have only been presented free of charge changes, but since I had paid there was nothing I could do. Have filed a claim but haven’t heard anything back. 1 star is far too generous

**Worst Package Holiday Ever!!!**

For months, we had been looking forward to our British Airways package holiday, which included flights from Heathrow via Madrid to Marrakesh.

Unfortunately, from start to finish, it was an absolute disaster thanks to British Airways. At check-in in Heathrow, we were issued only one boarding card for the second leg of our journey and were told to pick up the others in Madrid. Upon our arrival in Madrid, we were informed that this should never have happened, and three out of our four family members were placed on standby for the flight to Marrakesh. The anxiety and stress we experienced were unlike anything we had ever encountered.

The chaos and poor communication continued with the BA staff at Heathrow. We were instructed to check in our cabin bags due to a lack of overhead locker space, and we complied. However, once we boarded the plane, we found that there was plenty of overhead luggage space available. When we finally arrived in Marrakesh, our bags did not make it; we had no clothing with us at all. Arriving in a country with temperatures in the high 20c without a single piece of clothing was incredibly frustrating, especially after being told to check in all our bags. We had nothing no wash bag, clothing etc. Bags eventually arrived after 24 hours. Had to go back to the airport ourselves to pick it up. Complained to British Airways holidays and have heard nothing.

O dear dear what's going on with this airline,has BA lost the plot honestly??we took a flight from Heathrow to Cairo last week the staff were lovely but my word the standards have completely dropped.on a 6hour flight there was no telly we were charged for WiFi the food was embarrassing.we weren't the only ones not happy with BA to be honest.
This is my third time flying with BA this year with the hope the flights would get better but it got worse.there will be no flying BA in my future plans.

Do not book with British airways
We booked flights to the States for our honeymoon and after 21 call attempts got through to someone (as they don't put you on hold if the lines are busy just disconnect you) we got through to someone who admitted it was BAs mistake and we should put a complaint in so we did as we're £650 out of pocket. The complaint team didn't address any complaint points and offered us £50. We've now written to BA, who have received our letter and surprise surprise we haven't heard anything back.
They've ruined our honeymoon!

1 star is too generous!!

I have only ever had terrible experiences with BA customer services- the airline's customer services team is the most bureaucratic and ineffective. They are an expensive airline and the budget airlines are far better. I have been trying to get a refund or a credit voucher for an incorrect charge for months now and they never resolve it but instead put you through to a clueless person at a call centre which only prolongs the pain. It sems they are hell bent on taking your money but delivering poor value in return

This is a continuation of my experience with booking a holiday to the Caribbean with BA.
My husband has been in email contact with the hotel we were due to stay in in Antigua.
They have I formed us that BA promised that all customers due to go the The Great House Antigua but had their holidays cancelled would be looked after and that BA would make sure every one was able to book a holiday of the same standard. Well BA you have broken that promise as the man I spoke to when trying to do this told me that BA would not do this as it would cost them too much to do so. So I was manipulated and bullied into cancelling my holiday. I have left this second review because BA have not had the good grace to contact me properly yet.

Poor lounge, not a good drinks offering no toilet bag no desert offed and when complained not even a call just a £100 offer then taken away and a £30 offer as I was just a number being delt with by an machine 😡

Flew from Athens to a Glasgow via Heathrow. The plane was dated and looked like it needed a deep clean. Then the inflight service started, we were given as 250ml bottle of water and a tiny pack of corn! If we wanted more water we could buy it at £2.50, that’s £10/litre! Compare this to Turkish Airlines to Istanbul on our outward journey with full meal, wine and in-flight entertainment.
The next leg to Glasgow was worse. The plane was damaged(not their fault) so we were told to disembark and wait at the gate when the captain would keep us informed. At the gate we were then told by staff to go to a gate at the other end of the building(I hd to find someone to operate a lift for my partner’s wheelchair). When we got there we were left for nearly 2 hours without so much as a drink of water offered(Business class had been given water before disembarking) and no information till numerous passengers complained when we were told, ‘we don’t know when your new plane will be ready’. An elderly clergyman, possibly in his 90s, was left to walk the length of the terminal. The assistance staff were so embarrassed and apologetic to him but the poor man was absolutely exhausted- so much so a passenger went back to the terminal and bought him something to eat and drink!
When we finally boarded and took off we were told that the catering hadn’t been transferred so there would be a reduced service- a small pack of pretzels and a cup of water- no offer off refills and no opportunity to buy more.
To top it off after standing for nearly an hour waiting, our bags didn’t show up at Glasgow. They were delivered by Menzies but all we got from BA was a generic email saying sorry for the flight delay!

BA still market themselves like the flag carrier for the UK but that is an embarrassment to the flag!

My wife was travelling from Delhi to London they stopped her for no reason lady wasn’t even listening to us worst service ever won’t recommend to anyone then we travelled on air India without any issue

How are the mighty fallen! Original issue (which seems common): I reschedule my outbound flight (an Iberia code share); I get marked as a no show for original flight; BA cancel my return trip without telling me. Took over an hours to convince them they had actually flow me (had to send photo of boarding pass!) and get return reinstated.
How they "resolved" my subsequent detailed online complaint: "Thank you for taking the time to contact us. We understand why you needed to get in touch. We’d like to thank you for your patience while we got back to you. Below we’ve listed out some of our most common topics for queries to help you get to the right place. Alternatively, you can find more help on our Help Centre page." Warm glow...

Got email saying flight to Doha cancelled - tried 3 times change flights via manage my booking online - each time it failed

so tried chat box - was 58 in line ! Hang in there message is actually insulting!

Tried the phone number given on the website - too busy to be even put into que to speak to a human to change my flight

It takes a great deal of incompetence to deliver such a world class experience - so outstanding work BA

I have been trying to claim a refund from British Airways since January 2024 for the last 9 months due to their mistake of non communication on their part for flights they had rescheduled for my husband and son who were considered a "no show" on that rescheduled flight, but no one from British Airways contacted either my husband or myself to inform us of the new flight, and in the meantime my husband had booked and paid for a new flight with another company as he wasn't getting anywhere at the British Airways desk at airport. It is the cost of this new booking we are trying to claim back from British Airways. After months of being fobbed off with with messages declining my request without a proper explanation (some responses feeling a bit autogenerated), I phoned them to escalate and eventually was told that they would be looking into a refund, but still no confirmation that this will be paid and again, I had to chase them. I got an apology for the delayed response but again they are delaying with no update from them whatsoever. I feel fobbed off from them yet again. This has to be one of the worst customer service experiences I have ever had from any company. The whole issue with them was about non communication in the first place, and they are simply redemonstrating this poor characteristic even now, with the odd response when I've had to chase them. Still no refund. Also, there's no mechanism in place to get a copy of my online communications with them unless I screenshot before i send. I have tried waiting patiently for a resolution to this problem before resorting to this review. Not sure I would choose to fly with them again.

Their contact centre has to be the worst in the UK by a country mile. I was directly accused of fraud by a member of their staff for trying to get help to book an Avios flight. You could not make it up.

They are great once you are in the air but aside from that they are quite frankly disgusting.

BA lost my baggage on a flight from Dublin to Montreal despite a three hour transfer at Heathrow. I am now advised that I may not get my bag for 48 hours as they do not assign a courier until the bag gets to Montreal. I had a similar experience in Perth with Malaysian Air arriving late at night but the bag was delivered straight from the airport early next morning. Attending a conference in jeans etc., absolutely sick. Be very careful with BA and avoid if you can.

Delays for close to 3 hours have to attend night shift without enough rest because my rest period has been cut short by British Airways for close to 3 hours. They accept bookings without enough planes. Pilot said we were waiting for a plane from Manchester to swap it at London Heathrow. Worse airline to book with if you have plans. Very unreliable
My review or complain will go in the bin with the rest but this airline is the WORSE
I will have to rely on red bull through out my shift cus of u guys. Horrible airline

Poor customer service.
Rude and uncaring staff.
Denied access to toilet facilities on the flight.
Lost luggage (arrived the following day).
24/7 helpline not answered when I arrived in Bulgaria with no luggage. After waiting for ages, I used the call back option - that was in July and it is now Mid-september and still no call !)
No apology.
Written complaint ignored (sent recorded delivery, so I know it arrived).

It has been two days since my terrible experience with British Airways (BA) and I do not have any direction or feedback from BA or the third party vendor on how to get all or most of my money back. I did not get what I paid for. I had business class tickets from Barcelona to Phoenix (The long leg from London to Phoenix only) the flight was delayed out of Barcelona so badly that we missed our flight from London and had to be rebooked. We got rebooked in economy lost our lounge privileges in London and received no compensation. Economy tickets go for about $422 each if booked in advance enough which we did. We paid $4980.30 and got $844 worth of tickets. It is difficult for me to travel and very uncomfortable on long flights as I have had 2 open heart surgeries and have a bad back. I am willing to pay for the more comfortable seats, which I did but did not get Business or the second tier seat with a leg rest and rode in row 55 with my wife in a middle seat in the middle part of a 9 seat row. I had no input with the check in agent and was unilaterally dumped into economy class by BA. BA says I have to go through my third party provider, who I purchased the tickets through, and that it will take 4-6 weeks to get an answer. The third party provider did not have any input into the decision to move me into economy. BA created the problem and have dumped it on me to fix. This should not be how airlines are run and I will not fly BA again. PS, London Heathrow is a dump and should be avoided at all costs.

We booked as a couple to fly Philadelphia to LHR 6 months ago. We had assumed, as used to be the case, we would be sat together. We realised we could pay extra monies for allocated seats but we were not worried as long as we sat together. We tried to check in 24 hours ahead as they instruct but the APP and the website both kept coming up with error messages, using different machines. Got to the airport check in to discover we were at different ends pf fhe cabin and even different sides, now have to sort hand baggage out. Check in said talk to the gate and the gate just said, oh others were checking in 24 hours ahead, I pointed out politely I had tried for nearly two hours and nothing but the error and they could not have cared less. BA needs to be clear that booking on the same booking reference does not guarantee you will travel together. I have been a BA user for 30 years plus but have to look at alternatives now.

Me (79 years) and my wife (70 years) flew back from London to hyderabad this morning. Both on wheelchair and wife diabetic. This is our second time in 5 months and we were not served our pre-ordered asian vegetarian meal because of which we struggled as we were to take out medication after eating. It's always a big struggle for vegetarians like us.