Britishairways Avaliações 

We were delayed at Heathrow airport for 8 hours and the staff could not have cared less. Our original flight to Manchester at 14.45 was cancelled at the last minute and then the flight we were transferred to should have left at 20.10 but did not leave until 22.55. At one point I was crying at the BA desk from sheer exhaustion but the woman behind the desk just shouted at me to calm down and was totally unsympathetic despite the fact that I and my partner are in our 70s and had flown in from Perugia in the morning on yet another delayed flight

Sheer incompetence from British Airways. Staff at Heathrow terminal 5 are condescending and unprofessional, caused a missed connection that could have easily been avoided and acted like they were doing us a service

What’s the point of a helpline if you can’t get through when you need help….? Absolute shambles of a company. Cancelled flight at short notice due to weather. OK, being generous I’ll accept that sometimes happens. The problem is you can’t get through to speak to anyone about rearranging flights or for any other questions. Stuck in a foreign airport, no BA presence at the airport, so you have to phone. Tried many times. Got cut off, then stuck in a queue with no indication of how long the queue was. Come on BA this isn’t difficult stuff. Staff your call centres to a proper level. Tell me how long the queue is when I call and don’t cut me off without answering. You even have a message that says “I’m sorry we’re too busy to answer your call”. Amazing! Surely you have plans for when ‘adverse events happen’? Why do you get it so wrong…? Time to give up on BA.

A 90-Minute Flight Turns into a 19-Hour Ordeal

As a frequent traveler, I've experienced my fair share of flight delays and cancellations. However, nothing could have prepared me for the abysmal treatment I and fellow passengers received from British Airways during what should have been a simple 90-minute flight from Edinburgh to London.

Our journey quickly devolved into a 19-hour nightmare, showcasing British Airways' utter failure in crisis management and customer care. Here's a breakdown of the fiasco:
1. Communication Chaos:
BA bombarded us with conflicting emails about cancellations and rebookings. Their inability to provide clear, consistent information left passengers in a state of confusion and anxiety.
2. Abandoned at the Airport:
Despite repeated assurances of assistance, BA staff vanished by 2 a.m., leaving stranded passengers - including families with young children and elderly travelers - to fend for themselves. Their suggestion? Take a taxi from Edinburgh to Heathrow or find our own accommodations. So much for duty of care!
3. Broken Promises and No Support:
The promised help with accommodations never materialized. Instead, we were left with vague assurances of future reimbursement - cold comfort when you're exhausted and stranded in the middle of the night.
4. Delay After Delay:
Even after rebooking on an 8:10 a.m. flight, we faced further delays, not boarding until 9:30 a.m. It seems BA's incompetence knows no bounds.
5. Basic Needs Ignored:
Throughout this extended ordeal, not a single BA staff member offered food or drink vouchers. Apparently, passenger well-being isn't on their priority list.
6. Financial Losses Mount:
Adding insult to injury, many of us had pre-booked and paid for accommodations at our destination. These became costly "no-shows" due to BA's mismanagement, with no offer of compensation in sight.
7. Customer Service Black Hole:
Attempting to lodge a complaint through BA's website proved futile. After multiple unsuccessful attempts, I gave up - it's clear they've designed their system to discourage passenger feedback.

This experience has exposed deep-rooted issues within British Airways:
1. A systemic failure in crisis management protocols
2. Lack of proper staff training for handling disruptions
3. Apparent disregard for passenger welfare and comfort
4. Inadequate communication systems, both internally and with customers
5. A customer service infrastructure designed to deflect rather than address complaints

As consumers, we must hold airlines accountable for such egregious failures. British Airways' handling of this situation was not just disappointing - it was a dereliction of their duty as a service provider. Their actions (or lack thereof) left passengers feeling abandoned, disrespected, and exploited.

To those considering flying with British Airways, I urge you to think twice. Is an airline that treats its customers with such blatant disregard worthy of your hard-earned money? In an industry where customer service should be paramount, BA has shown it's woefully out of touch with passenger needs and expectations.

It's high time for British Airways to face the music. We demand:
1. A public apology and transparent explanation of their failures
2. Fair compensation for affected passengers
3. A comprehensive overhaul of their crisis management and customer service protocols
4. Regular public reporting on their progress in addressing these systemic issues

Until British Airways demonstrates a genuine commitment to change, they don't deserve our business. It's time for passengers to vote with their wallets and choose airlines that truly value customer satisfaction and well-being.

Remember, when you fly British Airways, you're not just risking delays - you're risking being abandoned when you need support the most. Is that a gamble you're willing to take on your next trip?

Tried getting boarding pass on APP and kept checking passenger details when trying yo download boarding pass. Tried contacting via phone and on the Executive Club number was left hanging on for over 1 hour then gave up. Tried another number and got very busy at present please call back later. Tried getting boarding pass online and was told not available yet..Appalling service. I haver been a BA passenger most of my life and the company is just going from bad to worse. If I could use a different airline I would.

Impossible app and website to use. Unfathomable performance in 2024. I am a gold member and this experience is much much worse than any low cost airline.

Awful app, awful website, awful live chat… awful airline.

The world’s favourite airline - apparently - May have been true when we were riding DC10s around the 80s and 90s… but sadly, a faded relic of what this company used to be and used to stand for.

I was offloaded from a flight and given a document with the compensation stated on it. I was (along with the other 12 people from the flight offloaded) reassurances that by emailing the address given the stated compensation would be awarded within a week to two weeks. At the same time as my flight from London City Airport, two other flights had 15 passengers for each flight offloaded. That's 43 passengers in a short space of time.
Eight weeks later I am still waiting. After emailing the CEO (Sean Doyle) of BA in early August, I was passed to the global customer relations department who gave me a claim number and then said I had to wait.

I have been able to track the claim but it is still in a queue .... after 8 weeks. This 8 weeks plus queue clearly tells the state of affairs in British Airways. I am now waiting for the compensation, after which I will never use British Airways again.

Appallingly bad flight management - to allow a plane to be over weight (stop selling tickets when you hit the predicted weight ... or stop upgrading to business class where double the baggage can be taken). Then to repeat this with other planes. Total disregard for customers who have planned their journeys on a timescale.

I am extremely disappointed with British Airways. Without any prior notification, 59,441 Avios points were suddenly deleted from my account. These points took a long time to accumulate, and the lack of communication is simply unacceptable. I have opened a case with them (Case Reference: 02844220), but despite my efforts to get in touch, I have received no contact or explanation from British Airways. This experience has severely damaged my trust in the company. I expected much better from such a renowned airline.

The Captain of the flight watched us getting offloaded from the flight with my 10-year-old daughter with joy. As a person 67 years old and traveled around the world probably more than 10 times with nearly all top-rated airlines with no problems at all with any of them whatsoever but our travel with my daughter with British Airways ended up in a nightmare departing from London Heathrow flight. We were abused by 2 passengers behind our seats by constantly kicking and shaking our seats nonstop for 15 minutes, instead of the cabin crew offering help to sort out the mess, instead as victims of this incident and my 10-year-old daughter were offloaded from the aircraft and the captain watched us at the door of the aircraft with happy face at the middle of the night at London Heathrow airport. This nightmare continued further not getting our luggage which was offloaded plus no hotel accommodation was available to us because of so many other flight cancellations of BA on the same night, we ended up spending 1700.00 pounds to reach our destination on the night of the next day with another airline. After our complaint, BA kindly compensated us £100 as a joke with a smiley face offering us to get £100 voucher off on our next booking ticket with BA which should never have happened until I sorted this no-mercy behavior of the Cabin and Cockpit crew damping 10-year-old child in the middle of the night knowing there would be no more flight to our destination. Customer understanding of BA is appalling and carries no mercy at all.

Awful company. Had an evoucher web site crashed, difficult to navigate. Phone support was arrogant when we asked to book last minute they said we need to increase our budget …why advertise last minute deals you can’t sell

Had a few problems on holiday made a complaint after 2 months and many generic emails we received an evoucher for £50 and links to customer services.

What customer service!

I’ll never use BA again shambles

01863114 Case ID

This is probably one of the worst websites I’ve ever used. It is constantly crashing, difficult to find what you’re looking for and I cant help but think its all a ploy to avoid people spending their Avios. BA have really failed to keep up with the times and I am becoming a frequent customer of another.

My 19 year old son has embarked on a 4 year football scholarship to the USA and flew with British airways on the 25th, for some reason his checked luggage which contained a Xbox series s, new football boots, a new pair of trainers and loads of new clothes and also he’s GCSE certificates, and BTEC National diploma certificates..

Except for the certificates which will cost between £50-75 each to replace and a pair of older football boots I have provided receipts for each item.

Spoke the lost baggage team on numerous occasions who were next to useless and told something different every day to the point I would put the phone down and ring back immediately and be told another different story.

Anyway the bag not being on his flight was no big deal…because each time I spoke to the team I was told don’t worry we know where it is and it’s scheduled for the next flight from Heathrow and Dallas.

With flights daily from Heathrow and Dallas this should haven’t been so difficult, except it took 8 days to get the case on another flight.. each time I spoke to the team I was told it was taken off the next flight.

The case was then tracked and arrived in Dallas on the 1st August and then subsequently arrived in Billings on the 3rd and from then on the case has now been deemed stolen.

I was then told by the team that I had to deal with American Airlines even thought all the flight were purchased via BA

Spoke to them, who were brilliant but in the end was told I need to speak to BA.

BA Global Customer Relations got in touch, I provided the receipts for the items total over £900 and then received and email from them telling me that £650 had been sent to my account..I replied immediately and said this was not acceptable. I have since emailed them 4 times to ask for an update and haven’t received one reply.

Also the flight from Heathrow was delayed which meant my son missed his connecting flight to Billings which meant an overnight stay in Dallas!

Not a great experience for a 19 year old, 1st time travelling without his parents !!!

I will be seeking full reimbursement under the Montreal convention and compensation from the delayed flight under EU/UK rules.

If I could give BA no stars I would.
Flight from Madrid to Heathrow delayed over an hour.
Then once landed over nearly an hour to disembark, they are an absolute joke.
DO NOT FLY WITH BA !!!!!!!!!

Use an alternative airline. BA cancelled both my flights to/from Boston and have refused to give me compensation saying that one of the legs was operated by another airline (AA). My contract was through BA but their customer service team don't move. Interestingly they cite that their plane was not safe but they seem happy to bung you on another airline. I was staying with a friend in Boston who travels regularly and they were appalled by the lack of customer service. They will not be booking their next 7 business class seats with BA. Don't use them - they are unreliable - and there is no guarantee that you will get to your destination on time or in the class you have booked.

BA1463 Edinburgh to Heathrow.

Id love to give the MOST amazing feedback from tonight. I was so ridiculously anxious, really upset about leaving plus flying! I met two of the most wonderful people EVER!!! Arata Okihara and Tommy Long. They made me feel incredibly welcome, safe and happy. What lovely people! I've come home, made tea and immediately sat down to write about them. THANK YOU from the bottom of my heart guys, I'll never forget the kindness you gave me tonight!!!!! Best flight EVER x

I booked extra legroom seats for both outward and return journeys. When we got on the plane we found we had been moved to possibly the worst seats. Complained 3 weeks ago and have heard nothing since. Disgusting customer service but I am not giving up until I have a refund and compensation for what turned out to be the worst flight I have experienced.

Once again BA has changed the seats my wife and I selected and paid for. They have moved us to cheaper seats and did not have the courtesy to let us know. Since I had paid for seating near the front of business class, is this a way of generating more income for BA ?
This is the fourth time they have done this on the one reservation

My daughter booked Boxing Day flights to visit family in New York for £740 with BA at the beginning of July.
By the end of July, she received an email with a change making her flight time 2 hours earlier which was going to be impossible.

All the information she had read suggested cancelling the flights on BA.com was straight forward.
The calculation process available said the cancellation fee would be £15.

All she has had as a refund from BA is £140 for taxes.
They have refused to refund her for a flight that she is unable to make thanks to their flight change.
She was told, if the change is 120 minutes or more, there would be no issue. The change is 115 minutes different.

British Airways have charged her £600 for no flights.

British Airways have charged her an additional £15 cancellation fee.

British Airways have now a flight to resell and make the £740 fare a second time.

British Airways Customer Service, though very polite, tell both of us in separate phone calls that is company policy.

She cannot afford to lose £600.
She feels extraordinarily cheated.

Please do not use British Airways.

BA has cancelled two flights recently with almost no notice and they have not refunded these flights.
6 July 2024 - received a 5:09am email that our 19:20 (same day) flight home cancelled. Had to book new tickets on another airline. Submitted a claim on 8 July and so far have not been refunded the fare for the cancelled BA flight nor compensation for the expense of buying new tickets nor the EU Regulation 461 compensation for flights cancelled on short notice.
3 August 2024 - notified 2 Aug at 20:33 that 06:45 flight on 3 August cancelled. BA offered to rebook us on a flight on 6 August which we could not accept. No refund received for cancelled flight yet. We have also submitted a claim for this for statutory compensation and expenses but not hopeful we will ever get refunded or compensated.
Spent over 5 hours on phone trying to get to customer service for help. The numbers BA provides in emails and texts when they cancelled the flights have, on both occasions, been offices that were closed at time messages were sent.