Wish i had read reviews before using this site, Ordered two items, And 2 days later was told my order had been cancelled, " We have encountered unforeseen challenges in sourcing some of the items you... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
WHAT AN ABSOLUTELY BAD COMPANY. Please don't bother, i only ordered some little crafting knife blades, emails emails emails. Please stay away, I haven't seen a good review for this company ever, then... Ver mais
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My wife ordered an online product which look exactly similar to other box and when it arrived it was the wrong one, she called up and spoke to Mohammed who was extremely helpful and explained we don’t... Ver mais
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One month later and goods still not shipped. Save yourself bother and blacklist this website . In response to your reply: Really!?! That's your response? You have had a month, A MONTH, to send the... Ver mais
A empresa respondeu
1,9
Ruim
57 avaliações
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I would order again from them - a sincere team
I give this team 5* for sincerity and their valiant attempts to get the product I ordered to me on time - with success at last. I marked down 1 star just because it took so long. They responded very well to a phone call, and explained why the product was delayed, offering me a chance to cancel. I hung in there because we communicated on the phone well. The product arrived later than hoped but just in time for our project. I would definitely order again from them, but maybe not something I needed right away, as I suspect for some things they don't hold a lot of stock and can be let down by their suppliers.
6 de agosto de 2025
Avaliação não solicitada
Resposta da britishchemist.co.uk
Thank you very much for your honest review, it is very much appreciated. Once again we do apologise for the delay and we thank you for being so patient.
Shocking company
Ordered on 21st July . No sign of order just automated emails . Messaged them on website several days ago no response . Replied to the last automated email several days ago again no response . None existent customer service . Now faced with having to put a claim into my credit card company for a refund as no goods and no refund despite requesting one in writing twice Avoid this company at all costs . ( order no 404106)
5 de agosto de 2025
Avaliação não solicitada
Resposta da britishchemist.co.uk
Dear Customer,
Thank you for your message, and I sincerely apologise for the inconvenience you've experienced.
I can confirm that your order (No. 404106) has been refunded, and you should have received a confirmation email regarding this. Please check your inbox and spam folder just in case it was missed.
Kindly note that replies to automated emails unfortunately do not reach our team, as those inboxes are not monitored. For future reference, the best way to reach us is through our contact form on the website.
We’re very sorry for the delay and lack of communication — this is not the experience we want our customers to have, and we’re reviewing our systems to improve this going forward.
Thank you again for your patience, and we hope to serve you better in the future.
Kind regards
BC Customer Services
I believe I am another victim of this…
I believe I am another victim of this scammers.
I have placed an order a long time ago and they keep on sending me messages about the order being delayed.
I will report this to the Ombudsman and ask for my refund now.
16 de julho de 2025
Avaliação não solicitada
Resposta da britishchemist.co.uk
Hi. Please provide an order number. If you are getting emails it means its not been 10 working days and you have ordered a centrally stocked 10 working day item. We are not scamming you and if you want a refund we are more than happy to refund you immediately. We are a professional business. Please use the proper channels when contacting us. If you want a refund because you have misread information on our website we will still happily refund you.
We have now found your order and it was due to be delivered end of this week or latest early next week but we will cancel and initiate a refund now as this is what you seem to want. You did not email us and decided to leave a negative review which is your right but we have an obligation to make it clear to anyone that we respond to reviews very quickly and do whatever we can to explain the situation for people who like to read reviews and make purchases from new websites based on reviews. We process thousands of orders and only the negative ones go out of their way to leave a review. All the information is on our website and occasionally their could be delays, but overall we provide a brilliant service and we are the only pharmacy in the UK with over 100,000 items. We will cancel and refund your order.
Do not rely on these people who almost operate as scammers
A few days after making the order and receiving a confirmation, they sent an email saying that they weren't able to fulfill my order and so cancelled it. Do not rely on these people who almost operate as scammers. They don't have your product in stock, they only source it after you make your purchase, so who knows whether they'll actually be able to get it for you.
25 de junho de 2025
Avaliação não solicitada
Resposta da britishchemist.co.uk
Thank you for your feedback but please note we are not scammers and we have clearly stated under the none stock items that they are centrally stocked and occasionally orders may need to be cancelled if stock doesnt arrive once we order. Scammers will steal your money but we are an honest an legitimate business and as soon as an order is cancelled its refunded with no hassle. We are the only pharmacy in the UK with over 100,000 products so due to the amount of products we are selling unfortunately we do have to sometimes cancel the none medical items which we don't always stock, hence the up to 10 working days delivery timeframe. I hope this explains everything, please let us know if you need anything else. Thanks
Avoid them
Avoid them. I paid for an item and was expecting it within 2 weeks. They kept updating me saying they were processing the order. Then I get a message to say the order has been cancelled. Still waiting for the refund!
5 de junho de 2025
Avaliação não solicitada
Resposta da britishchemist.co.uk
Hi. We apologise for the disappointment but it clearly states on the website that occasionally we may have to cancel orders. Your refund has been initiated.
Long Delivery Times
Ordered an item, aware of the 2 week lead time.
Item took over 3 weeks to arrive - however communication was good once they were contacted.
1 de maio de 2025
Avaliação não solicitada
Not happy at all
I placed an order that’s supposed to be delivered in within 3 days , well this is past 3 days and I haven’t even gotten a tracking number yet, feels like I’ve been scammed but …
6 de maio de 2025
Avaliação não solicitada
Resposta da britishchemist.co.uk
Hi. Can you please provide an order number as it seems like you may have ordered an item that's up to 10 working days and in such cases you won't get a tracking number until the item has been dispatched.
Worse than useless, absolute waste of time.
Only giving one star because I can't give none. It took two weeks for them to tell me the item I ordered wasn't available! Am I missing something? If it's not available, don't advertise it! Of course, my money has been sitting in their bank account, earning them interest for two weeks - is this an 'interest skimming' scam?
2 de abril de 2025
Avaliação não solicitada
Resposta da britishchemist.co.uk
Can you please provide an order number so we can look into this for you. For our household goods it clearly says up to 10 working days because we order on demand and sometimes our suppliers let us down. We have no interest in having your money in our account and no interest in offering a bad service and losing sales. We have thousands of sales and most have no issues and are repeat customer's and have never been accused of earning interest. Thank you for your feedback and this will be taken into account to offer our customers the best possible service.
shocking waste of time
shocking! What a waste of time. Order some dark grey Soudall cement 4 weeks ago, said it was in stock. Now, after numerous messages, basically saying the same thing "preparing the order" they tell me that they have cancelled it and refunded me. Total pain in the backside. Waste of time!
28 de março de 2025
Avaliação não solicitada
Poor ordering and delivery service
Placed order 25th January however after 12 working days still no delivery. I had to keep contacting them to find out what was happening. One item they said that they were waiting for after two order requests ( of which when I contacted the brand customer service dept they told me it had been discontinued)and another item was now stopped(however I had to place an order directly with the brand website and pay separate postage charges) now that I have requested a full and immediate refund of my order. However the really annoying thing was as a unpaid carer for my vulnerable and housebound mother she relies on me to purchase items for her and a few of the items that I had ordered were toiletries that she was needing plus they had wasted my valuable time as well and added more expense in ordering direct from the brand website at least the waiting time for my order from the brands directly are handled more efficiently and professionally. All along British chemist were saying that they were processing my order. I will not be placing any more orders in the future from them even with their 10% off discount offer.
25 de janeiro de 2025
Avaliação não solicitada
Resposta da britishchemist.co.uk
Thank you for your feedback and apologies for the delay and we apprecaite your negative feedback as it will just be fed back to the team to improve things for all our other customers who are happy with our service and order from us regularly
Good amount of available products with…
Good amount of available products with quick dispatch. Had a wonderful experience. Staff were very insightful and now I order regularly from here. 5*
5 de fevereiro de 2025
Avaliação não solicitada
Best pharmacy and aesthetic Clinic the…
Best pharmacy and aesthetic Clinic the pharmacist is very helpful and always help the costumer and answer their needs ,very proffisional staff overall
6 de fevereiro de 2025
Avaliação não solicitada
Great quality good packaging and quick…
Great quality good packaging and quick delivery 👌 👏
4 de fevereiro de 2025
Avaliação não solicitada
Products still not received and no communication
I ordered products on 11th Jan (almost 4 weeks ago) and they still haven't arrived. I can't find any email contact to find out where my order is. The last email I have just says order processing. I'm not sure if this company is legit or not.
Update: I have emailed you but no response, but I do get a quick response on trust pilot. My order number is 381346. Could I please have the products or a refund please.
So, following your recent reply I have checked my account and yes, I do have a refund but no cancellation email (checked my spam folder) and also no reply to my email sent yesterday. Perhaps you could put more energy into your customer service and reply to customer emails rather than updating Trust Pilot???
Also if an item is not in stock why have it available on your website?? Reading other reviews it seems this is a common occurrence. Thank you for wasting so much of my time.
11 de janeiro de 2025
Avaliação não solicitada
Resposta da britishchemist.co.uk
Dear Sharon. Apologies for your experience but we do have contact details on our website and we answer within a minute if you call. Our email is also mentioned and we also have an instant chat feature. Please email us on info@britishchemist.co.uk or call us on 020 8004 0895 and provide your order number and someone will immediately advise you on your order status. Please have a look at our website, scroll down to the bottom where it says contact us and you will see that it clearly displays your contact number.
Further to your edit I can see that this has already been cancelled and refunded, please check your email and your junk mail and you will see that you received a cancellation email on the 28/01/2025, please check your account and you will see a full refund.
To answer you we do apologiswwe if an email was not sent but we can see on our system its been sent so not sure whats gone wrong as its all automated. We get thousands of emails per day as we sell over 80,000 products online and unfortuantely we take a few working days to reply to emails but always strive to reply as soon as we can. To answer your question about availability, as we also have retails stores, unfortunately sometimes we think we have an item, but as its bought from store it, falsely shows as in stock. We do apologise for this and we are working on finding a way to have more accurate data. Please also note that the people who leave bad reviews are becasue of a bad experience but we have thousands of happy customers who do not leave reviews. Either way we are extremely sorry for the inconvenience and appreciate all feedback and we will work to improve customer service. If you ever decide to buy from us again and I do not blame you if you do not, please get in touch with someone on our instant chat and they will provide you with a discount code.
Kind regards
BC Sales Team
Order cancelled 12 days after being placed
Having placed an order with British Chemist 12 days ago (supposedly an order with a 10 day lead time), today they have abruptly cancelled the order. I've now had to organise a replacement order through another vendor and pay for express delivery due to the delay and cancellation of British Chemist. Unreliable service.
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da britishchemist.co.uk
Dear Customer
We sincerely apologize for the experience you’ve had and for the delay in our response. We truly appreciate your honesty and understand your concerns regarding your review. Providing excellent service is our top priority, and we regret that we fell short this time. Your feedback is invaluable in helping us improve, and we truly appreciate your patience. Please know that we are here to assist you and ensure a better experience moving forward.
Best regards,
BC Sales Team
I ordered from this company over a week…
I ordered from this company over a week ago no contact since and email address doesn’t work, can’t get through on the phone I’m really annoyed as I don’t know if I’m ever going to get my purchase
18 de janeiro de 2025
Avaliação não solicitada
Resposta da britishchemist.co.uk
Dear Ms Chapman our phone and email are both working. The item you purchased says up to 10 working days delivery as its centrally stocked. You made you purchase on the 11th of this month. You have not heard from up because your item has not been dispatched yet. Please go back to the page where you made your purchase and you will see that right at the top it says this takes up to 10 working days and there is a pop up that appears as soon as you add an item to remind you that this item is centrally stocked. Our phone number is 020 8004 0895 and our email address is info@britishchemist.co.uk and both working perfectly well. We do apologies if you have tried to call and weren't answered but I have just checked and cannot see any emails from you. If your happy to wait for your item we can still fulfil otherwise we will also happily refund you if your unhappy to wait. Our replies are prompt just like our customer service. We always answer phone calls very quickly. Please do reach out by email and I assure you that you will get a response. Thank you.
Odd and flaky to be honest
Odd and flaky to be honest. Made an order on their site and it never arrived, so emailed them and never got a reply, having left it a week I called them up and they said they were still waiting for stock and I should leave it another week, then sent me an email cancelling my order! Called them up and they were quite vague and flaky. All a bit of a joke… I’m not 100% convinced they’re real. They said they'd contact me when stock is in but I doubt they will.
18 de dezembro de 2024
Avaliação não solicitada
Resposta da britishchemist.co.uk
Hi, we apologise for the poor experience but we have mentioned on our website that some items are centrally stocked and take up to 10 WORKING days and unfortunately at times we have to cancel orders but I assure you we are a genuine company and happy for you to give us a call and check for yourself or to visit our retail stores. Thank you for you feedback
Great service
Item delivered 24 hours after I ordered it. Amazingly quick and exactly as I ordered it. Also, very well packed. Great price and great service. Thanks
17 de dezembro de 2024
Avaliação não solicitada
Resposta da britishchemist.co.uk
Thank you for your positive feedback.
Absolutely no issues
Absolutely no issues. Ordered a large amount of nasal inhalers ( for Humanitarian Aid ) Items were not in stock and my order was cancelled immediately by British Chemist. No money was taken from my account. Phone answered immediately and professionally and thoroughly dealt with my query on the spot. My personal experience they were great.
29 de novembro de 2024
Avaliação não solicitada
Resposta da britishchemist.co.uk
Thank you for your patience and positive feedback.
TOTAL SCAM STAY CLEAR
Ordered the medication I need over a week ago not even an email to say its been dispatched. Think this must be a scam company not good at all when you are struggling. I would give this company a miss they take your money quick sharp then nothing. Very angry with this non service. If they didn't have allergy medication I needed then they shouldn't take my money. TOTAL SCAM!!!!
18 de outubro de 2024
Avaliação não solicitada
Resposta da britishchemist.co.uk
Hi
I can see you placed your order yesterday at 2.21am and the order was dispatched on the same day, so why have you decided to leave a negative review? Please do check and come back to us but but it seems like you have bought from someone else. Any issues please call us on 020 8004 0895 or email info@britishchemist.co.uk
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