Really impressed. Broken Fones offered the best price, compared to other recycling companies. I received the full amount into my bank account within two days of posting. Can’t fault them.
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Veja o que dizem as avaliações
Really smooth process. They weren’t the absolute highest quote I received, but they were much better than the big-name sites, and I’d read reviews about some higher quotes on other sites being reduc... Ver mais
They were great and helped me resolve a problem I had unlinking iCloud from the phone I sent them. And they paid the full quote given online straight into my bank, unlike other phone buying companies.... Ver mais
Positive experience from start to finish. Price quoted was the price received. Free postage. Great communication via WhatsApp. Would use again without doubt.
Detalhes da empresa
Sobre Broken Fones
Escrito pela empresa
Welcome to Broken Fones, a leader in the UK mobile buy-back market. We specialize in purchasing phones that may have cosmetic damage but remain fully functional. Our mission is to offer fair and competitive prices, ensuring every device’s true value is recognized.
At Broken Fones, we are deeply committed to sustainability. By extending the life of mobile phones, we contribute to a greener, more eco-friendly future. Our Trustpilot reputation showcases our unwavering dedication to transparency, efficiency, and customer satisfaction.
Join us and discover your phone’s worth with a trusted partner that values both your device and the planet.
Informações de contato
259 Hospital Street, B19 2YF, Birmingham, Reino Unido
- hello@brokenfones.com
- brokenfones.com
4,9
Excelente
556 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
So easy to do
So easy to do. Once I sent off my phone there was no counter offer like a lot of sites. I got payment a few days after posting, it was really fast.
6 de abril de 2025
Avaliação não solicitada
Good service
Good service, very happy with sale of my iPhone 14.
13 de abril de 2025
Avaliação não solicitada
Fast payout and easy to use
Fast payout and easy to use, i have been honoured the orginal quotation and whole process took 3 days.
8 de abril de 2025
Avaliação não solicitada
Swift transaction
Swift transaction. Excellent price for device, all complete within a couple of days.recommended
9 de agosto de 2024
Great service have a price for phone as…
Great service have a price for phone as I’d described it sent QR code scanned at post office. Sent it off within 48 hours they received and day after money was in my account. Great service.
3 de abril de 2025
Resposta da Broken Fones
Hi Frida,
Thank you for the fantastic review!
We’re so pleased everything went smoothly—from getting your quote and scanning the QR code at the Post Office, to receiving your device and getting the payment out quickly. It’s great to know you were happy with the service!
Thanks again for choosing Broken Fones—we’re always here when you need us.
Kind regards,
Adam
Broken Fones Support Team
Very easy to complete details online
Very easy to complete details online, very clear instructions on ho to send and fast payment once delivered. 5 stars service.
3 de abril de 2025
Resposta da Broken Fones
Hi Terrance,
Thank you for the fantastic 5-star review!
We’re really happy to hear the process was smooth, the instructions were clear, and the payment was fast. That’s exactly the kind of experience we work hard to provide.
Appreciate you choosing Broken Fones—hope to assist you again soon!
Kind regards,
Adam
BrokenFones Support Team
Easy to complete details online
Easy to complete details online, clear instructions how to send and fast payment once delivered.
3 de abril de 2025
Resposta da Broken Fones
Hi Gracelynn,
Thanks so much for your feedback!
We’re really pleased to hear the online process was easy, the instructions were clear, and the payment was quick. That’s exactly the kind of experience we aim to deliver every time.
Appreciate you using BrokenFones — we’re here whenever you need us again!
Kind regards,
Adam
BrokenFones Support Team
Amazing service
Amazing service. I wasn’t sure I’d get full amount they offered initially due to the damage of my phone but they stuck to their original price which was may more than I was expecting.
3 de abril de 2025
Resposta da Broken Fones
Hi Rocky,
Thank you for your lovely review!
We’re really happy to hear you were pleasantly surprised by the final offer. We always aim to be fair and transparent with our pricing—so if a device matches the condition selected, we stick to it, no matter the expectations.
Appreciate you giving us a try, and we’re here whenever you need us again!
Kind regards,
Adam
BrokenFones Support Team
I sent my iPhone 14 Pro on Friday
I sent my iPhone 14 Pro on Friday. The phone arrived and funds put in my bank account within 24 hours. Amount received was expected. I would recommend Broken Fones for selling your mobilez
26 de março de 2025
Avaliação não solicitada
You service are great all round
You service are great all round, I have been with you for long time now and not had a single problem with any transaction.
1 de abril de 2025
Avaliação não solicitada
First class service
First class service, got pie what was promised. Customer support helped me to get the free postage label as I was struggling to. They also gave me option to get it via post.
28 de março de 2025
Avaliação não solicitada
Process form valuation
Process form valuation, to posting, to checking and receiving the money as per valuation was quick, easy and straight forward. I was little apprehensive as I had never use Broken Fones. So glad that it was as described and I was kept informed via email.
3 de março de 2025
Avaliação não solicitada
Good experience again
Good experience again. This is second time I used this company. Well done to you guys.
17 de março de 2025
Avaliação não solicitada
Easy and quick
Easy and quick. No bother at all, we received the amount without any problem.
16 de setembro de 2024
My experience was very good
My experience was very good. Very amazing customer service. They granted me full quotation. Will use again.
16 de setembro de 2024
Kept me up to date with emails…
Kept me up to date with emails throughout the whole process from start to finish.especially happy with the customer service experience which to be honest are hard to com by, spoke to Adam today and he was very professional.
9 de setembro de 2024
Super simple service to use
Super simple service to use, very low input indeed on my side and I was paid the same day they received my device! Excellent customer service.
2 de janeiro de 2025
Great communication and very fast…
Great communication and very fast service. Would really recommend to anyone selling their old phone.
14 de agosto de 2024
Fast and efficient service m
Fast and efficient service m. Payment received within 2 days of me sending my phone. Would highly recommend.
13 de agosto de 2024
My phone was broken so selected right…
My phone was broken so selected right category, I was quoted accordingly. After they received my phone they paid me straightaway.
14 de agosto de 2024
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