Ordered next day on a Thursday albeit after cut off for Friday, but didn’t receive until Monday although website said they operate on Saturdays. Spoke to CS for refund of delivery costs and they... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Made a mistake with the order on my behalf and contacted Rosie on the team who helped solve the problem in a very time sufficient manner ! Great experience and glad I was able to deal with such a nice... Ver mais
A empresa respondeu
Took ages for correspondence once placed order to say item leaving depot. Due to this never arrived till day after Xmas. After several emails eventually got a response. As being posted to France . Onc... Ver mais
A empresa respondeu
Excellent customer service. Delivery had a little delay because of customs and they helped the best way possible, would recommend.
3,7
Bom
229 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very pleased with the product
30 de novembro de 2024
Resposta da Brother and Kin
Hey Stephen,
We really appreciate you taking the time to provide feedback on your experience shopping with us, it makes our day to receive this rating from you!
We always strive to provide the best quality products and we're so glad this is reflected in your order.
Best wishes,
Brother + Kin
Resposta da Brother and Kin
Hey Jesus,
Thank you for leaving us with a 5* review, this means so much to us!
We're so happy to hear you've had a positive experience shopping with us and that you love the quality of your Staten Logo Hoodie!
We always strive to provide the best quality products and we're so glad this is reflected in your order.
Best wishes,
Brother + Kin
Great customer service from Ethan
Great customer service from Ethan, resolved the issue so efficiently and so friendly. 10/10!
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Brother and Kin
Hey!
Thank you so much for taking the time to leave us with a 5* review, we're so happy to receive this rating!
It makes our day to hear that Ethan was able to provide great customer service and help resolve your issue, I will be sure to pass your lovely comments on to him.
We hope to see you at checkout again soon!
Best wishes,
Brother + Kin
Resposta da Brother and Kin
Hey Sarah,
Thank you so much for taking the time to leave us a review, we're so pleased to receive this rating from you!
We’re pleased to hear that you were happy with the service provided and the quality of our products. It’s always our goal to provide the best service possible, and we’re so glad to hear we met your expectations.
If there’s anything else we can do for you, don’t hesitate to reach out!
Best wishes,
Brother + Kin
The server is very poor!!!
21 de novembro de 2024
Resposta da Brother and Kin
Hey Darius,
Thank you for taking the time to leave a review of your shopping experience with us.
We understand your frustration with the server performance. We strive to provide a smooth and enjoyable experience for all our customers and have highlighted this with our Technical Team.
Best wishes,
The Brother & Kin Team
Delivery was nice a quick and quality…
Delivery was nice a quick and quality is amazing
25 de novembro de 2024
Resposta da Brother and Kin
Hey Poppy,
Thank you so much for leaving us a 5* review!
We're glad to hear your order arrived on time. We always aim for timely deliveries, and it's great to know we met your expectations.
Quality is important to us here at Brother + Kin, and we're so happy this is reflected in your recent order.
We can't wait to see you at checkout again soon!
Best wishes,
Brother + Kin
Good quick delivery and very pleased…
Good quick delivery and very pleased with product.
25 de novembro de 2024
Resposta da Brother and Kin
Hey Mary,
Thank you for leaving us with a 5* review, this means so much to us!
We're so happy to hear you've had a positive experience shopping with us and that you love your Hutch Knit Jumper!
We always strive to provide the best quality products and we're so glad this is reflected in your order.
Best wishes,
Brother + Kin
On time delivery
22 de novembro de 2024
Resposta da Brother and Kin
Hey,
Thank you so much for taking the time to leave us a review!
We're glad to hear your order arrived on time. We always aim for timely deliveries, and it's great to know we met your expectations.
We appreciate your support!
Best wishes,
Brother + Kin
Amazing delivery !
Amazing delivery !! Ordered on Sunday afternoon and received on Tuesday :)
18 de novembro de 2024
Resposta da Brother and Kin
Hey Annabelle,
Thank you so much for taking the time to leave us with a review!
We're thrilled to hear you order arrived promptly. We always aim to get your orders to you as quickly as possible, and it's great to know we hit the mark.
Thanks for choosing us, and we look forward to serving you again soon!
Best wishes,
Brother + Kin
Clothing has amazing quality
6 de novembro de 2024
Resposta da Brother and Kin
Hey Sayed,
Thank you so much for leaving us a 5* review!
We're so pleased to hear that you love the quality of your new Hutch Knit Jumper. Quality is so important to us here at Brother + Kin, and we're so happy this is reflected in your recent order.
We hope to serve you soon!
Best wishes,
Brother + Kin
Poor quality in my opinion
Poor quality in my opinion. Huge sizing compared to most oversized sizing and the tshirt came with stains on which I’m guessing someone wore and sent back!
2 de novembro de 2024
Resposta da Brother and Kin
Hi,
Thank you for your review.
We understand your disappointment with the quality and sizing of the t-shirt. We strive to provide our customers with the best possible experience and appreciate you bringing this to our attention.
Best wishes,
The Brother & Kin Team
Brilliant brand
Brilliant brand, brought a lot from them now and the quality is great. Quick deliveries too. Their Stack Knit Zip Up jacket I have in both colour-ways and are the BEST things I’ve bought in a while.
31 de outubro de 2024
Resposta da Brother and Kin
Hey Brad,
Thank you for taking to the time to share your feedback. We're so glad to hear such positive comments and we're so grateful for your support.
It makes our day to hear that you're loving our Stack Knit Zip Ups, be sure to tag us in any pictures!
Have a great day!
Best wishes,
Brother + Kin
Resposta da Brother and Kin
Hey Sarah,
Thank you so much for taking the time to leave us a review!
We're so glad to hear such positive comments and we're so grateful for your support.
We hope to serve you again soon!
Best wishes,
Brother + Kin
My current favourite brand
My current favourite brand, products are all top quality and very reasonably priced, refreshing in this day and age to get premium quality and style for a fair price
30 de outubro de 2024
Resposta da Brother and Kin
Hey Will,
Thank you for taking the time to leave us with a review!
It makes our day to hear that you're enjoying our products and that you appreciate the quality and value we strive to offer.
We look forward to seeing you at checkout again soon!
Best wishes,
Brother + Kin
Exchanged jumper quickly
Exchanged a jumper for for the smaller size with fast and clear updates.
2 de novembro de 2024
Resposta da Brother and Kin
Hey Jonah,
Thank you so much for leaving us with a positive review, your feedback means so much!
We're glad to hear you had a smooth and easy experience shopping with us and exchanging your order. We hop you love your Hutch Knit Jumper!
See you at checkout again soon!
Best wishes,
Brother + Kin
Unclear stock number issues
Bought an item but has been refunded as apparently it is not available in stock, when it clearly said it was in stock at time of purchase.
28 de outubro de 2024
Resposta da Brother and Kin
Hey!
Thank you for your feedback, and we sincerely apologise for the inconvenience caused by this issue. - We understand how frustrating it is to order an item that appears in stock, only to be informed later that it’s unavailable.
This situation is certainly not the experience we want our customers to have, and we’re currently reviewing our inventory system to prevent this from happening again in the future.
We completely understand your disappointment, and we would love to make this right next time!
We truly appreciate your feedback and hope to have the chance to serve you better in the future.
Best wishes,
Brother + Kin
Resposta da Brother and Kin
Hi Kerry!
We're so glad to hear you had a positive experience with our website, delivery, and clothing. - We strive to make shopping easy and enjoyable for our customers.
Thank you for shopping with us, and we look forward to seeing you again soon!
Best wishes,
Brother + Kin
I never got my package
I never got my package, it was in transit for almost 2 months.
3 de outubro de 2024
Resposta da Brother and Kin
Hi Sophia!
We're so sorry to read of your experience, this is not the level of service we wish to provide and would love the opportunity to get this resolved for you.
We can see our team have resolved this via email for you and provide an explanation on why your parcel was being returned to our warehouse.
If you have any further questions, please do not hesitate to get back in touch.
Best wishes,
Brother + Kin
My boyfriend absolutely loves the…
My boyfriend absolutely loves the hoodie. Great quality and heavy.
21 de outubro de 2024
Resposta da Brother and Kin
Hi Georgia!
Thank you for sharing your feedback.
Quality is so important to us here at Brother + Kin, so we are glad you agree and that this is reflected!
Thank you for shopping with us, and we hope to see you again soon.
Best wishes,
Brother + Kin
Resposta da Brother and Kin
Hey!
We appreciate you taking the time to share your feedback.
We're so pleased you are happy with your order, and we look forward to seeing you making more orders with us in 2025!
Best wishes,
Brother + Kin
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.