Absolutely avoid this scam at all costs - they will rebill your account every month after your purchase for an unwanted subscription. Do not think PayPal will protect you either - their protection lie... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The great customer service that was so quick to help me as I had an issue with the membership and was very helpful and had patience in explaining it! Many thanks
A empresa respondeu
Do not order from this company. While auditing my account, I discovered I’ve been charged $34.71 monthly since July by Nymbus LLC due to a subscription I was unknowingly enrolled in after ordering a... Ver mais
A empresa respondeu
What a scam. Ordered one item, 3 items added, 7 charges on my credit card. Offered a 50% refund. Clearly their way of operating. Order confirmation email contains no details - no order number, no item... Ver mais
A empresa respondeu
1,6
Muito Ruim
50 avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Satisfactorily resolved; Thank you for reviewing my order and refunding my money. The price was actually quoted in AUS dollars, I checked before making my order, maybe this needs tweaking on the site
These people are not brow artists, they are SCAM artists (supported by Facebook and wherever else they spend big $ on advertising!) my credit card was charged almost $300 for a product I was under the impression would cost me less than $30. When contacted, they said it was MY mistake, but would generously discount 25%, very magnanimous, eh? I will NEVER buy anything off these sites again, so, genuine traders take note and lobby the advertising hosts to do the right thing by would be customers. NOT happy!
20 de setembro de 2024
Avaliação não solicitada
Resposta de browcharm.co
Thank you for sharing your feedback, and I sincerely apologize for any confusion or frustration you experienced. I want to clarify that our prices are listed in USD, which may have caused the discrepancy in the amount you saw on your credit card statement if you were expecting AUD. We take full responsibility for ensuring our customers are informed and satisfied with their purchases.
Regarding your order, I’m happy to confirm that we have refunded the entire amount, as the order was on hold while we awaited your confirmation of our partial refund offer. We genuinely regret any inconvenience this may have caused and appreciate your patience as we worked to resolve it. The refund should hit your original payment method in 3-5 business days.
If you have any further questions or concerns, please don’t hesitate to reach out to us directly,
Rubbish product
The product is awful. Loads of fallout from the powder after application. Ordered two different colours and got sent two of the same.
Wish I hadn’t wasted my money.
12 de setembro de 2024
Avaliação não solicitada
Resposta de browcharm.co
We're very sorry to hear that you received duplicate items and were disappointed with the product quality. That’s certainly not the experience we want for our customers.
Please email us at support@browcharm.co with your order number so we can look into this and arrange a replacement or refund for the incorrect items.
We appreciate your feedback and the opportunity to make this right.
An absolute scam. Do not give your credit card
What a scam. Ordered one item, 3 items added, 7 charges on my credit card. Offered a 50% refund. Clearly their way of operating. Order confirmation email contains no details - no order number, no itemized list of items, no order detail. I'd like the contact information for someone behind the actual company - not a 3rd party customer support.
11 de setembro de 2024
Avaliação não solicitada
Resposta de browcharm.co
We’re truly sorry to hear about your experience. We understand how concerning unexpected charges and lack of order details can be.
Please be assured that our support team can fully assist you — including reviewing your full order history, issuing refunds, and escalating concerns as needed. While we currently operate customer service through our support team, all issues are handled directly and thoroughly.
To help resolve this as quickly as possible, please email us at support@browcharm.co with the email used at checkout or any screenshot you may have. We’ll investigate the charges and make sure you're taken care of.
We take your feedback seriously and are here to help make things right.
Browcharm Tried to charge me twice
Browcharm Tried to charge me twice, however credit card company flagged me as fraud! They had to send me a new card. Also the payment that was made I never received any product from them. Beware!
10 de agosto de 2024
Avaliação não solicitada
Resposta de browcharm.co
We're sorry to hear about the trouble you experienced. We completely understand how alarming it can be when a payment is flagged unexpectedly.
After reviewing your account, we can confirm that your order was delivered on September 4, 2024. If you did not receive it or believe there was an issue with the delivery, please reach out to us at support@browcharm.co with your order details so we can investigate and resolve this for you.
We’re here to help and appreciate the opportunity to make things right.
Brow Charm has taken 3 payments from my…
Brow Charm has taken 3 payments from my credit card. I have only ordered once. How do I get my money back??
30 de junho de 2024
Avaliação não solicitada
Resposta de browcharm.co
I am sorry to hear that you incurred additional charges, however, to assist you further and look into this can you please provide additional information so we can check the status of your order?
Was charged twice
Was charged twice. It wasn’t even the same amount so it makes me think that they’re trying to get away with it and you won’t notice because the amounts are slightly different. I’m not impressed.
1 de junho de 2024
Avaliação não solicitada
Resposta de browcharm.co
I am sorry to hear that you incurred additional charges, however, to assist you further and look into this can you please provide additional information so we can check the status of your order?
order for $19.00 was billed
order for $19.00 was billed! $174 for things I didn't order then wants to give me. 50% back DON"T ORDER
28 de março de 2024
Avaliação não solicitada
Resposta de browcharm.co
I am sorry to hear that you incurred additional charges, however, to assist you further and look into this can you please provide additional information so we can check the status of your order? Please provide us your name, shipping address and email address used to place the order
The product was completely dry and…
The product was completely dry and unusable. I definitely cannot recommend it. When I inquired about the delivery of my kit, the support team was quick to answer and offer help. That was the only good thing about this purchase.
5 de janeiro de 2024
Avaliação não solicitada
Resposta de browcharm.co
We regret to hear that our product did not meet your expectations. However, to assist you further and look into this can you please provide additional information so we can check the status of your order? Please provide us with your name, shipping address, and email address used to place the order.
Templates don't match
The actual brow templates do not match a normal person's eye brows. I'm left with a product I'm unable to use
Advertising is all false .would not recommend this product
23 de dezembro de 2023
Avaliação não solicitada
Resposta de browcharm.co
Upon reading your message, I genuinely felt your frustration and disappointment, and for that, I am truly sorry. We pride ourselves on ensuring our customers have positive experiences, and it saddens me to know that we fell short with you. Rest assured that your feedback will be reviewed by our team to further improve our product and service as soon as possible.
Tries to make u pay extra all fake
26 de novembro de 2023
Avaliação não solicitada
Resposta de browcharm.co
First and foremost, I want to acknowledge your frustration and disappointment. No one likes feeling this way, especially due to a service or product they’ve invested in. I’m truly sorry that you’ve had to experience this with us.
Can you give me a little more context on the situation for us to see what went wrong and help me find a more personalized solution that works best for you?
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