I'd been looking for the chain I bought for a long time, fully insured and received it 2 days later, love it! Good customer service is so hard to come by when buying online these days, great communica... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
I'd been looking for the chain I bought for a long time, fully insured and received it 2 days later, love it! Good customer service is so hard to come by when buying online these days, great communica... Ver mais
A empresa respondeu
Purchased an expensive item online which I ended up having to return as an unwanted gift. Good comms from the seller on the returns process and they would respond quickly by email on any queries I had... Ver mais
My new favourite online jewellery store. It's always slightly nerve wracking when ordering for the first time from an online store. I have now had 2 orders from Browns and have been extremely happy w... Ver mais
A empresa respondeu
Very happy with my yellow gold and lab grown diamond bracelet, I chose the larger carat size and it’s beautiful. Delicate gold chain with very effective good size stones spaced around which sparkle.... Ver mais
A empresa respondeu
Our well established stores are built upon the proficiency and integrity of our hard working staff – which make Browns Family Jewellers one of the leading high street jewellers in Yorkshire. Use our store locator to find your nearest store, where upon arrival you will be greeted by a knowledgeable and reputable member of our team who are there to offer you help and professional advice.
Escrito pela empresa

P.O.Box 718, HG1 9NJ, Harrogate, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really quick delivery lovely presentation box and product just as described. Quality earrings will highly recommend.
Many thanks

Resposta da Browns Family Jewellers
Quick and easy service. Very nice gold hoops.

Resposta da Browns Family Jewellers
This is a family run company and as such you can feel it is when you speak to customer services . It is a small close knit team who really do go above and beyond to assist you . The lady very kindly stayed on the phone and helped me put my order through online and even did my request of sending me a photo and video that they did for me of my purchase because I was having it gift wrapped by them so wouldn’t see it when it arrived . This wouldn’t have happend with a big company . Was also a very speedy service , I received my purchase the very next day after ordering it . They couldn’t have been more helpful and kind and I will definitely use them again for future purchases in the future and would recommend them to anyone . Overall they have some beautiful items of differnt kinds of jewellery at very reasonable prices .
I recently contacted the Crossgates branch regarding a gift for our daughter’s 30th Birthday.
I’d seen the item online & when I asked if they had it in stock, they said no, but they would arrange to have one sent from their Head Office so we could have a look.
Mel, the lady who dealt with my enquiry was so friendly & couldn’t have been more helpful.
The item arrived , we went to have a look at it & it was perfect.
Again, the staff at the shop couldn’t have been more friendly or more helpful.
What a lovely jewellers shop with really lovely staff. Thank you

Resposta da Browns Family Jewellers

Resposta da Browns Family Jewellers
Recently bought gold hooped earrings for the wife, communication was excellent Browns, dispatch and delivery quick and price fair in this current gold market.
I would groused Browns again on the future

Resposta da Browns Family Jewellers

Resposta da Browns Family Jewellers
Beautiful dainty necklace. I am going to buy the matching bracelet.
Delivered quickly and well packaged in a letterbox shaped unit. X

Resposta da Browns Family Jewellers
Placed my order for special present for my wife on our 50th anniversary. The item was something I had been looking for for sometime. It was perfect and at a very good price. Upon receipt I was not disappointed.
The delivery service was also perfect and I was kept inform at all times. Thank you Browns.

Resposta da Browns Family Jewellers

Resposta da Browns Family Jewellers
They are the best pair of hoop earrings I’ve ever worn. So smooth and easy to put in ear lobe and I know they are securely in place.
These were a telephone order ~ I found the lady that I spoke to really kind ; very supportive and patient.

Resposta da Browns Family Jewellers
Easy to use website. Very good communication. Super fast delivery. Amazing products. Highly recommend! AAA***

Resposta da Browns Family Jewellers
Very happy with my yellow gold and lab grown diamond bracelet, I chose the larger carat size and it’s beautiful. Delicate gold chain with very effective good size stones spaced around which sparkle. It is excellent value for money. The only negatives I have is I find the spring clasp a little hard to attach on to the closing ring, and I was unable to remove the additional shipping insurance charge from my order, which I didn’t want as happy with the cover provided by my Royal Mail delivery cost. But this wouldn’t affect my buying again.
The delivery was incredibly fast, I ordered the bracelet in the afternoon and it arrived the following day.
This is my second purchase from Browns Family Jewellers and I would definitely buy from them again.

Resposta da Browns Family Jewellers
Pretty, timeless bracelet, looks even better in real life. Beautifully boxed. Excellent value and loved by recipient.

Resposta da Browns Family Jewellers

Resposta da Browns Family Jewellers
Arrived when expected. Excellent packaging. Product of the first class quality advertised.

Resposta da Browns Family Jewellers
I bought a lovely gold bangle with a diamond loop closure which looks fabulous, but thx loop keeps coming undone. Luckily the bangle stays on your wrist, still annoying though

Resposta da Browns Family Jewellers
Easy to order and reasonable price and good delivery

Resposta da Browns Family Jewellers
Excellent customer service, from placing my order to receiving the item was a matter of a couple of days. The item arrived very well wrapped and in a lovely case. The wife could not be more pleased with the item. Will use again.

Resposta da Browns Family Jewellers
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.