Ordered a snaffle bit bracelet as a gift for my Daughter, the bracelet arrived really quickly, the packaging was great and the bracelet quality was beautiful, very happy customer, im sure I will be o... Ver mais
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Amazing customer service I’ve ever had and such fast replies as well as delivery. Packaging is gorgeous and all of their items are so lovely. Highly recommend them .. my go to place for new jewellery... Ver mais
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Such a lovely white gold necklace with a Peridot stone looks so beautiful. Delivery was amazing I ordered Thursday night it was delivered Friday quicker than going to the shops. Highley recommended c... Ver mais
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Beautiful earrings, as described, very quick delivery and great customer service, lovely little touches, thank you note in the box and discount off next purchase, would recommend!
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Fine Jewellery Company specialises in beautifully crafted gold and silver jewellery, including natural diamond rings, earrings, necklaces, bracelets, lockets and chains. Our collections combine timeless styles with modern designs, offering elegant, wearable pieces created with quality and lasting value in mind. We are passionate about genuine materials, natural gemstones, excellent craftsmanship and providing a reliable customer experience from start to finish. Whether customers are searching for an everyday piece, a sentimental gift or something for a special occasion, we aim to offer jewellery that feels meaningful, personal and made to last. Alongside our jewellery collections, we are committed to honest customer service, clear communication and continual improvement in every part of the customer journey.
Informações de contato
4,7
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 60% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beautiful jewellery, lovely quality
Super fast delivery, beautiful christening bangle in a lovely box & packaged perfectly, would highly recommend this company
21 de agosto de 2026
Item not delivered
You’ve asked for a review but the item is still not delivered, had two notifications, Friday and Saturday that the item was out for delivery, it still has not arrived!
21 de agosto de 2026
Resposta da The Fine Jewellery Company
Hi James,
I’m sorry that your order hasn’t arrived yet. We’ve checked the Royal Mail tracking and, just to clarify the delivery updates, the parcel was received by Royal Mail on Friday 21 August and was processed through their network over the weekend.
Although the tracking showed it as “Due to be delivered today” on Saturday, there was no delivery attempt recorded that day. The first delivery attempt was recorded today, Monday 24 August, when Royal Mail marked the parcel as “Delivery Attempted – No Answer”.
We’re continuing to monitor the tracking and follow this up to make sure your order reaches you as soon as possible.
Kind regards,
Chaya
The Fine Jewellery Company
Beautiful earrings
Beautiful earrings, as described, very quick delivery and great customer service, lovely little touches, thank you note in the box and discount off next purchase, would recommend!
20 de agosto de 2026
Resposta da The Fine Jewellery Company
Thank you so much for your lovely review, Jo. We’re so pleased to hear you’re happy with your earrings and that you enjoyed the little touches in your order.
We really appreciate your recommendation and hope to welcome you back again soon.
Kind regards,
The Fine Jewellery Company
Ordered a snaffle bit bracelet as a…
Ordered a snaffle bit bracelet as a gift for my Daughter, the bracelet arrived really quickly, the packaging was great and the bracelet quality was beautiful, very happy customer, im sure I will be ordering again
Thankyou
17 de agosto de 2026
Resposta da The Fine Jewellery Company
Thank you so much for your lovely review, Karen. We’re so pleased the bracelet made such a special gift for your daughter, and we really appreciate you choosing us. We’ll be very happy to have you back whenever you’re ready for your next piece:)
Amazing customer service I’ve ever had…
Amazing customer service I’ve ever had and such fast replies as well as delivery. Packaging is gorgeous and all of their items are so lovely. Highly recommend them .. my go to place for new jewellery for sure. Thank you so much for all your kindness.
18 de agosto de 2026
Avaliação não solicitada
Resposta da The Fine Jewellery Company
Thank you so much for such a lovely review. It’s always especially rewarding to hear that a customer has had such a positive experience with us, and your kind words genuinely mean a lot.
We’d love to be your go-to for jewellery for many years to come.
Kind regards,
Chaya
The Fine Jewellery Company
Excellent service and quality.
12 de agosto de 2026
Resposta da The Fine Jewellery Company
For Leonard:
Thank you so much, Leonard. We really appreciate you taking the time to leave such lovely feedback. It’s great to hear you were happy with both the service and the quality of your jewellery.
Kind regards,
Chaya
The Fine Jewellery Company
Prompt delivery beautiful earring so…
Prompt delivery beautiful earring so very pleased with them would certainly order from you again in future
6 de agosto de 2026
Resposta da The Fine Jewellery Company
Thanks so much for taking the time to leave another lovely review, Wayne. We’re really pleased to hear you’re so happy with your earrings, and it’s especially lovely to hear you’d order from us again in the future.
We really appreciate your support.
Kind regards,
Chaya
The Fine Jewellery Company
Amazing service and so much choice
Such a lovely white gold necklace with a Peridot stone looks so beautiful. Delivery was amazing I ordered Thursday night it was delivered Friday quicker than going to the shops. Highley recommended company
31 de julho de 2026
Resposta da The Fine Jewellery Company
Hi Linda,
Thank you so much for your lovely review. We're delighted to hear you love your necklace and that you were so pleased with the speedy delivery.
We really appreciate your recommendation.
Kind regards,
Chaya
The Fine Jewellery Company
The earrings were as described lovely
The earrings were as described . Well packaged . Look really good on .
Quality excellent . Delivered promptly
So am pleased .
7 de agosto de 2026
Resposta da The Fine Jewellery Company
Hi Annie,
Thank you for taking the time to leave a review. It's lovely to hear you're pleased with your earrings and found them to be exactly as described.
We hope you enjoy wearing them.
Kind regards,
Chaya
The Fine Jewellery Company
Great customer service which quick…
Great customer service which quick response to an enquiry.
Good quick service in delivering the purchase.
27 de julho de 2026
Resposta da The Fine Jewellery Company
Thank you so much, Moira, really glad we could help quickly and get everything to you without delay.
Kind regards,
Chaya
The Fine Jewellery Company
Beautiful quality very well packaged…
Beautiful quality very well packaged quick delivery could not ask for better x
27 de julho de 2026
Resposta da The Fine Jewellery Company
Thank you so much, Sheila, comments like this really make our day. So glad it all went smoothly for you.
Kind regards,
Chaya
The Fine Jewellery Company
Good discount offered
Good discount offered and prompt efficient service - I will recommend to others
30 de julho de 2026
Resposta da The Fine Jewellery Company
Thank you so much for your kind review, Catherine. We're so pleased you were happy with both the service you received and the value we were able to offer. It means a great deal to us that you'd recommend us to others, and we really appreciate you taking the time to leave your feedback.
Chaya
The Fine Jewellery Company
Good product and delivery
28 de julho de 2026
Resposta da The Fine Jewellery Company
Thank you for your review, John. We're so pleased to hear you were happy with both your purchase and the delivery. We really appreciate you taking the time to share your feedback and hope to see you again in the future.
Chaya
The Fine Jewellery Company
Ordered Monday recieved Tuesday late…
Ordered Monday recieved Tuesday late morning. Great service..happy with the bracelet.
27 de julho de 2026
Resposta da The Fine Jewellery Company
Thank you so much for your lovely review, Stephen.
It really means a lot that you took the time to share your experience with us. We're so pleased we could make your shopping experience a positive one, and we hope you enjoy your bracelet for many years to come.
Kind regards,
Chaya
TFJC
Resposta da The Fine Jewellery Company
Thank you so much, Mary, it's great to hear you found everything you needed and that the delivery went smoothly.
Kind regards,
Chaya
The Fine Jewellery Company
Ordered earrings fantastic price super…
Ordered earrings fantastic price super quick delivery excellent choice easy site to navigate.
20 de julho de 2026
Resposta da The Fine Jewellery Company
Thank you for your lovely review.
It means so much to our small team to receive feedback like yours. We really appreciate your support and hope to welcome you back again in the future.
Kind regards,
Chaya
Do not buy off this company bought a…
Do not buy off this company bought a diamond and gold cross pendant fake it is turned black the gold joke of a company
21 de julho de 2025
Avaliação não solicitada
Resposta da The Fine Jewellery Company
Hi Heather, We're sorry to read your review. We have no record of you contacting us regarding this issue, so we've never had the opportunity to investigate or assist.
We also note that every review on your profile is one star, making it difficult for us to understand whether this review reflects a genuine attempt to resolve an issue.
Should you wish to discuss your concerns, you're welcome to contact us directly and we'll be happy to look into them.
Kind regards,
Chaya
The Fine Jewellery Company
Resposta da The Fine Jewellery Company
Hi Grant,
Thank you for taking the time to leave us a review. We're really pleased to hear you were happy with both the quality of your jewellery and the service you received.
We appreciate your feedback regarding the price as well, and we hope to have the opportunity to welcome you back again in the future.
Kind regards,
Chaya
Resposta da The Fine Jewellery Company
Hi Clare,
Thank you so much for your lovely review. We're delighted to hear your order arrived so quickly and that you were pleased with the quality of your jewellery.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
Chaya
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