Poor experience, but they acknowledged
EDIT:
They’ve actually reached out to me, I’ll keep that conversation private but they’re a smaller team and so maybe should give them some leeway. I respect the communication.
Like I said, the hat was really great quality and looked clean as.
I’m going to leave my original text below because I think it’s important that regardless of size they be held accountable - but they had some fair reasons for why what happened, did happen.
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1) They took extremely long to get it dispatched - about two weeks. They did communicate to me but it went into junk so I had to chase up to hear about it.
2) Before I received the dispatch email, I asked to cancel (due to the delays I went elsewhere) - they said it was too late. A few days after I got the dispatch email. How could it have been too late?
3) They told me to refuse delivery instead (why they couldn’t just Return to Sender?) but the delivery was shoved through my letter box.
4) I then had to pay for my own return (for an item I didn’t want and gave plenty of notice) at £5.90 on the 8th October. First class.
5) It’s now the 16th. Still didn’t receive any communication so I emailed them last night and NOW the refund is being processed - had to chase that up, pretty poor.
The hat was actually pretty cool and good quality, but I only wear brands I like - and Bryder messed me about and I was not going to represent them.
Seriously avoid if you care about supporting businesses that operate with class, Bryder need to get their stuff together.
Resposta da BRYDER
Hi Adam,
We're glad we were able to reach out, address your concerns and resolve this with you.
Unfortunately, our beanie shipment was held up in customs, causing unexpected dispatch delays. While we did send updates, we appreciate these ended up in your junk folder, and we understand the frustration this caused.
We're a growing independent business, and although this experience fell short of the standard we set for ourselves, we take feedback like yours seriously and are always looking to improve.
We really appreciate your understanding, your kind words about the quality of the hat, and you taking the time to update your review. We hope to have you back shopping with BRYDER again in the future.
Best,
The BRYDER team