Placed 2 orders in the last month and could not be more satisfied! The shipping is handled perfectly, with only 1 shipping payment, no additional customs fees (order was delivered in the EU), no a... Ver mais
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Veja o que dizem as avaliações
I’ve made a few purchases now and have been delighted by the craftmanship of all - the Capra Zip Purse in a crisp white leather which can be used as a small clutch if required, ideal for summer. The S... Ver mais
Ordered a wallet for my son by his request for his Birthday. Could not be more delighted with it. From ordering it to it arriving very quickly in lovely packaging. Excellent craftsmanship and quality.... Ver mais
Customer service is extra extraordinary! I failed to look at their already high rating, and emailed customer service regarding a gift option selection. They not only assured me, but followed up by se... Ver mais
Detalhes da empresa
Escrito pela empresa
Since 1934, Ettinger has been synonymous with refined British leather craftsmanship — a hallmark of quiet luxury that endures through generations. From its beginnings in London to its workshop in Walsall, every Ettinger piece is hand-crafted with precision, using the world’s finest leathers and time-honoured techniques. Carrying a Royal Warrant from HM King Charles III, the brand represents more than craftsmanship; it is a celebration of heritage, authenticity, and timeless design. Each wallet, briefcase, and accessory is created not simply to be owned, but to be lived with — growing more beautiful and personal over time. Still proudly family-owned, Ettinger remains guided by the same values that shaped it in 1934. Every creation reflects the family’s enduring vision and distinctive personal touch while offering a subtle statement of sophistication. Distinctly British, quietly confident, and effortlessly classic.
Informações de contato
215 Putney Bridge Road, London, SW15 2NY, SW15 2NY, London, Reino Unido
- 02088771616
- clientservices@ettinger.co.uk
- ettingerlondon.com
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Customer service, shipping, and quality are all amazing
Placed 2 orders in the last month and could not be more satisfied! The shipping is handled perfectly, with only 1 shipping payment, no additional customs fees (order was delivered in the EU), no additional taxes and 24h delivery was very appreciated! The products are, as always, durable and of high quality.
I even emailed ettinger if they could speed up to process of dispatching my order as I needed it quickly for a bday party and they replied within hours saying that my order will be dispatched on that day and delivered within 1-2 days – AMAZING.
Highly encourage, I already bought 10+ products from Ettinger and still very satisfied.
Good quality and customer service
Ettinger invaluable customer service
I’ve made a few purchases now and have been delighted by the craftmanship of all - the Capra Zip Purse in a crisp white leather which can be used as a small clutch if required, ideal for summer. The Sterling Tray Purse with a vibrant pop of orange inside is ideal for keeping in the car in the event loose change is required and the Capra Pill Case which is ideal for travel/holidays. Customer service was spot on when I asked for a slight delay in dispatch time too. Items beautifully packaged and arrived exactly when expected. No hiccups whatsoever, just a smooth transaction or three with a trusty customer service team on hand!
What great products
What great products! These make wonderful gifts and am delighted. Customer Service were excellent when I tried to replace a lost item. Thank you for the quality of what you do.
Excellent craftsmanship
Ordered a wallet for my son by his request for his Birthday. Could not be more delighted with it. From ordering it to it arriving very quickly in lovely packaging. Excellent craftsmanship and quality. He chose the red interior with personalised initials on it. Very happy with the purchase.
Wunderbar! Ausgezeichnet!
Der Versand nach Deutschland war schnell und völlig problemlos. Alles war sehr gut und schön verpackt. Dass die Produkte von ungewöhnlich guter Qualität sind sieht und spürt man sofort. Dass dieser erste Eindruck stimmt, sieht man, wenn man die Produkte (in meinem Fall zwei Geldbörsen) mehrere Jahre benutzt hat.
Wunderbar! Ausgezeichnet!
Amazing goods and service.
Amazing and helpful customer service. Both pieces I ordered were perfect and received quicker than expected. The quality is unmatched as far as leather goods. Looking forward to my next purchase already.
… exquisite
I live in the USA and came across Ettinger by chance while searching for fine leather goods. My wife surprised me with a purchase of a Sterling Mini Wallet with 6 C/C. I was delighted to no end on the craftsmanship, quality - in short, its simplicity and elegance.
Recently, I had an inquiry regarding another product. I reached out to Customer Service and received a prompt response with a level of customer service that was exemplary and is a lost art today.
I highly recommend Ettinger for their high quality, luxurious products along with their exceptional customer service.
To add shipping internationally and delivery was prompt and without issue.
Thank you,
John
I’ve been a customer for 20 years
I’ve been a customer for 20 years. Excellent quality products with even better customer service.
Great customer service
Great customer service! There was a mixup with one of my items and they fixed it instantly. Very service oriented. Would recommend
After I came across the company…
After I came across the company Ettinger on YouTube more or less by chance, I took a closer look at their product line. I was very keen to buy a new wallet. The company’s presentation and, above all, the videos by the owner about the company’s history were reason enough for me to order a wallet from them. I did so, and I would like to say that the item delivered is of the very highest quality. The shipment to Germany arrived punctually within just a few days, and with the various colour options and a good selection of leathers, the company clearly demonstrates that it lives up to its promises.
As a result, I have now ordered further products from Ettinger’s range. Personally, I would encourage the company to remain open to new ideas and to continue expanding its product portfolio. For my part, I will be following closely what this company brings to market. First-class products, first-class service and first-class quality are the hallmarks of this outstanding company.
Michael from Germany
Hands down the best customer service…
Hands down the best customer service experience I’ve ever had. My husband is quite particular about his wallet and we went back and forth with customer service several times and received photos of each wallet until we could make an informed decision. The wallet we chose is beautiful, he’s so happy with it.
The client services team were pleasant…
The client services team were pleasant and responsive and made the selection and delivery of my husband's birthday present a breeze. Thank you!
Great brand
I have purchased several products online and have always been very satisfied, fast delivery, excellent quality products and very efficient customer service, I highly recommend.
Quality and service both delivered
I ordered the Sterling Billfold in black with purple interior and gold monogram embossing. The leather quality and construction are exactly what you’d expect from a heritage brand - clean lines, tight stitching, and the contrast between the black exterior and purple interior is sharper in person than in photos. I also requested a last-minute addition to my order before it shipped; Client Services handled it without any friction and followed up afterward to make sure I was satisfied. The care set they include is a practical touch. Ettinger delivers on the craftsmanship and the service.
Absolutely delighted with my purchase
I had a query on the product I was interested in which was answered swiftly by the customer services before I proceeded with my purchase. The purchase was delivered promptly and I am absolutely delighted with the quality of my purchase . The card slots of the wallet are a little tight but I’m sure these will relax through use.
Incredible customer service
Customer service is extra extraordinary! I failed to look at their already high rating, and emailed customer service regarding a gift option selection. They not only assured me, but followed up by sending me a picture of what the gift looked like before they sent it. TRUELY A FIRST CLASS COMPANY!!!!! Oh, and the recipient LOVED the gift too.
Really helpful service and beautiful…
Really helpful service and beautiful purse. Thank you so much :)
Went above and beyond in their service…
Went above and beyond in their service to provide me gifts for my groomsmen on my wedding day. The quality of craftsmanship is exceptional. Been a long-term customer and will always recommend Ettinger for future leather goods.
I recently purchased a new Sterling…
I recently purchased a new Sterling Billfold directly from Ettinger (Black exterior with Orange interior) to replace the same model I originally purchased 16 years ago. Over that time, my previous wallet was carried daily in my back pocket. On construction sites, while working around the farm as well as in professional business settings. Despite consistent exposure to heat, humidity, dust, and the general wear associated with both fieldwork and everyday use, the wallet demonstrated a level of durability and material integrity that is rarely seen in modern leather goods.
The longevity of my original Sterling Billfold was the sole reason I chose to purchase the exact same model again. I make a conscious effort to invest in high-quality products, as inferior alternatives inevitably require frequent replacement. My experience with Ettinger has reinforced that true craftsmanship delivers long-term value that far exceeds its initial expenditure.
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