Excellent service from start to finish and communication i couldnt have asked for more.I paid a deposit on the car and travelled to the depot for a test drive 1hr later driving home in my new car.Spec... Ver mais
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Phoned in the morning to enquire about a vehicle and was told the car needed to be fetched from storage so we couldn't view until afternoon. Arranged to view/test drive at the agreed time. Travelled... Ver mais
A empresa respondeu
It was a pleasure to buy a car from BTS. No sales pitch or pressure. Make sure you call before you go because the showroom is like a new car showroom but not all the cars are stored there.
Excellent non pushy service, Emily was friendly and approachable and kept us informed throughout the process. Buying a car here was easy and hassle free and they sell quality cars.
Detalhes da empresa
Escrito pela empresa
Welcome to BTS Cars, your independent car dealership in Derby. We offer a wide selection of quality used vehicles, all backed by our warranty for your peace of mind. Our team is dedicated to providing exceptional customer service and competitive pricing. At BTS Cars, ‘We Go The Extra Mile’ to meet your needs and exceed your expectations. Whether you're looking for a stylish saloon, a reliable SUV, or a sporty hatchback, we have something for every taste and budget.
Informações de contato
Unit 21, Northedge Business Park, Alfreton Road, DE21 4BN, Derby, Reino Unido
- 01332 229703
- btscarsderby@gmail.com
- btscars.uk
4,5
Excelente
100 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 83% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great experience with Rob
Great experience with Rob, filled with confidence and everything covered with warranty provided. Would definitely recommend BTS cars
11 de janeiro de 2026
Avaliação não solicitada
Resposta da BTS Cars
Really appreciate you taking the time to leave this and for choosing BTS Cars. Glad everything felt clear and well handled from your side. That is exactly what we aim for, especially when guiding customers through the full process.
Rob will be pleased to hear this.
Enjoy the car and we hope to see you again 🚗
Thank you very much for the…
Thank you very much for the experience what we have buying our first electric. I’m so glad I meet Rob the sales manager on Derby branch. You don’t need to trust me. You come here and you convince yourself they are writing on the Car sales. Really nice experience five star.
10 de janeiro de 2026
Avaliação não solicitada
Resposta da BTS Cars
Thank you for your 5 star review and for choosing BTS Cars, we really appreciate it.
We are so pleased your first electric car experience went smoothly. Helping customers feel comfortable when buying a car, especially something new like electric, is something we truly focus on.
Rob will be very happy to hear this as well.
Enjoy your new car and we look forward to seeing you again at BTS Cars 🚗
Highly recommend
Really pleased with my experience from start to finish, Rob was extremely helpful throughout and made purchasing my new car seamless. Thanks again Rob, couldn’t recommend more :)
10 de janeiro de 2026
Avaliação não solicitada
Resposta da BTS Cars
Thank you for the great review, we really appreciate you choosing BTS Cars.
Love hearing that everything felt easy from your side, that is exactly how buying a car should be.
Rob will definitely have a smile reading this.
Enjoy your new car and see you again when it is time for the next one 🚗
Happy sale. BTS Cars Recommended!
Very good experience doing business with BTS Cars. Rob took care of everything right from having the car prepped and ready for test drive by the time we arrived. Everything went smoothly and we were off with the car in no time.
3 de janeiro de 2026
Avaliação não solicitada
Resposta da BTS Cars
Thank you for the 5 star review and for choosing BTS Cars, we really appreciate it. Great to hear everything was ready and waiting for you, we always aim to keep things smooth and efficient when you come to buy a car. Rob will be pleased to see this. Enjoy the car and we hope to see you again 🚗
AUDI A4 AVANT PURCHASE
Rob was very welcoming & Accommodating with regards to my new purchase, gave a very fair price for my part ex too.
Would 100% use again & recommended BTS Cars to family & friends.
Thanks for your help
2 de janeiro de 2026
Avaliação não solicitada
Resposta da BTS Cars
Thank you for the 5 star review and for choosing BTS Cars, we really appreciate it. Delighted we could help you with your Audi A4 Avant and get a fair deal sorted on your part exchange, that is something we always aim to get right. Rob will be pleased to hear this. Enjoy your new car and we look forward to seeing you again 🚗
Bts amazing care level
Rob provided a great level of care on my ev purchase, was very knowledgeable and insightful.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da BTS Cars
Thank you for the 5 star review and for choosing BTS Cars, we really appreciate it. Great to hear Rob looked after you properly and made the whole EV purchase clear and straightforward. His knowledge and attention always make a difference. Enjoy the car and we hope to see you again 🚗
Nice experience from Rob nice…
Nice experience from Rob nice straightforward help me sort out the car thanks
20 de dezembro de 2025
Avaliação não solicitada
Resposta da BTS Cars
Really appreciate you choosing BTS Cars. Glad Rob kept things simple and helped you get everything sorted without any hassle, that is exactly how buying a car should feel. Enjoy the car and all the best with it 🚗
Great Service - Rob was really helpful
Rob was really helpful, talked us through all the options with honesty and made the whole process reassuring and comfortable - would highly recommend!
20 de dezembro de 2025
Avaliação não solicitada
Resposta da BTS Cars
Thank you for your lovely feedback, we really appreciate it.
It’s great to hear that Rob made you feel comfortable and guided you clearly through your options. We always aim to keep the process honest, simple and reassuring for anyone buying a car from BTS Cars.
Thank you again for the recommendation, it means a lot to our team here in Derby, and we hope to see you again in the future.
I’m extremely impressed
I’m extremely impressed with the service I received here. From the moment I walked in, the staff were welcoming, knowledgeable and never pushy. They answered all my questions, helped me find the perfect car for my budget and made the paperwork quick and easy. The car is in fantastic condition. I would definitely buy from them again.
6 de outubro de 2025
Avaliação não solicitada
Resposta da BTS Cars
Thank you so much for taking the time to share this, it truly means a lot to our team.
We’re really pleased to hear you felt welcomed from the moment you arrived and that everything was explained clearly without any pressure. It’s great that you found the right car for your budget and that the whole process, including the paperwork, felt quick and straightforward.
Enjoy your new car and we’d be delighted to help you again in the future.
Easy process from start to finish
Great experience dealing with BTS . Can't recommend them enough
11 de novembro de 2025
Resposta da BTS Cars
Thank you, we really appreciate you sharing this.
It’s great to know everything felt simple and well handled throughout. That’s exactly the kind of experience we aim to offer anyone coming to BTS Cars.
Your recommendation genuinely means a lot to us, and we hope to see you again in the future.
Brilliant service
I recently bought a 2016 1.4l Scirocco from BTS cars. It was priced perfectly and the car was in immaculate condition for its age. I was in contact with Richard. He left me to look around the car alone (so no pressure, which i really appreciated), and let me come to him when i was ready to test drive. Then left me to talk with my family to come to a decision. It was really relaxed and nowhere near as stressful as i initially thought it would be. The communication was brilliant and i’m so happy with my new car. I would recommend BTS cars to anyone looking for their next car. Thank you so much for all of your help throughout the process :)
11 de novembro de 2025
Resposta da BTS Cars
Thank you so much for taking the time to leave such a detailed review, it really means a lot.
We’re especially pleased to hear how comfortable you felt taking your time and making the decision in your own way, that’s something we truly value as a team. Richard will be glad to know his approach made a difference.
It’s great to know you’re happy with your Scirocco, it sounds like a lovely choice. We really appreciate the recommendation and hope you enjoy every mile in your new car.
Brakes and discs gone!
Got the car and when braking it had a grinding sound which turned out to be new brakes and discs required. My colleague Graham contacted BTS and was told that they were okay when the car left (still laughing at that one) so we got them done anyway and that'll be the last purchase from there!
16 de outubro de 2025
Resposta da BTS Cars
Dear Mr Jones,
Thank you for sharing your feedback. I’m sorry to hear about the issue you encountered with the brakes after your purchase. All our vehicles are inspected prior to leaving us, and at the time, the brakes were noted as being in a serviceable condition.
We understand how frustrating it can be when something unexpected arises after buying a car, and we’re disappointed to hear that this has affected your view of BTS Cars. We take all feedback seriously and will use this to continue improving our processes.
Please don't hesitate to contact me if I can be of any further assistance.
Kind regards
Rob
Sales Manager
Great experience with the stuff
Great experience with the stuff
Absolutely unbeatable part exchange prices
Definitely, I will do business again with them
4 de novembro de 2025
Avaliação não solicitada
Resposta da BTS Cars
Thank you for your kind words, we really appreciate it.
We’re glad everything came together well for you and that you were happy with the part exchange value offered. It’s always important to us that customers feel they’re getting a fair deal when choosing their next car.
We look forward to seeing you again in the future.
Honestly the best place to buy a car…
Honestly the best place to buy a car from. Extremely honest people work there and they were very patient, answering all my silly questions. The car was prepared beyond my expectations, with a fresh service and MOT. Unlike others, they even help after the sale with great care and kindness, so the aftersales service is just as good as the sales
20 de outubro de 2025
Resposta da BTS Cars
Thank you for such a generous review, it really means a lot to all of us.
We’re especially pleased to hear how supported you felt both during and after everything was completed. That continued care is something we take seriously, not just the moment of buying a car.
It’s great to know the preparation of the car stood out as well. We truly appreciate your trust in BTS Cars and we’re always here if you need anything going forward.
Excellent service
Excellent service from Russ, provided all of the details asked for in a timely manner.
3 de novembro de 2025
Resposta da BTS Cars
Thank you for your feedback, we really appreciate you taking the time to share it.
We’re glad Russ was able to provide everything you needed clearly and without delay. Keeping things transparent and responsive is something we always focus on.
We hope to assist you again in the future.
Resposta da BTS Cars
Thank you, we really appreciate that.
Simple and straight to the point, just how we like it. Delighted everything went smoothly for you.
We’d be more than happy to help again anytime.
Very friendly and helpful.
Very Friendly and helpful and appeared very trustworthy.
15 de outubro de 2025
Resposta da BTS Cars
Thank you for your kind words, we really appreciate it.
It’s great to hear that you felt comfortable and at ease throughout your visit. That kind of trust means a lot to us and is something we always aim to build with every customer.
We hope to see you again in the future.
Bad Servicing, Poor After Sales.
Bought a car last month, the worst experience I’ve had buying a used car to date.
The cars are advertised as being serviced to main dealer standards. No checklist/paperwork was provided to advise what had been checked / serviced.
Within a day of having the car I found several things which needed attention, which should’ve been attended to before I bought the car.
The wipers were juddering across the windscreen, so needed replacing.
The cabin filter was absolutely filthy, full of dog hair too (was told the car was free of dog smell, it was actually stinking)
The retractable tow bar was jammed in place, needed freeing and lubricating.
The rearview mirror wasn’t attached to the windscreen on one side, needed removing / cleaning / reattaching.
The car was provided with no V5 and only 1 key, this wasn’t pointed out before my long journey down to view the car.
I woke up the day after buying the car early in the morning feeling really anxious, felt like a right idiot buying a car with no V5. It’s been a right hassle sorting things with the DVLA, car had no tax for several days so couldn’t be driven.
After reaching out about some of the issues BTS agreed to credit me for some (but not all) of the issues. I gave my bank details and was advised the payment would be sent. That was weeks ago, I chased it up 5 days ago and still no sign and no response.
23 de agosto de 2025
Avaliação não solicitada
Resposta da BTS Cars
Hi Sean,
Thank you for your detailed feedback. We’re sorry to hear that your experience did not meet expectations.
Firstly, we would like to clarify that all of our vehicles are prepared and checked prior to sale, however as with any used vehicle, some items such as wiper blades or cabin filters can deteriorate quickly and are considered wear and tear items rather than faults. That said, we did take your concerns seriously and agreed to contribute towards a number of the points you raised as a gesture of goodwill.
Regarding the V5 and key, these details are always available to be discussed prior to purchase, and we apologise if this was not clearly communicated on the day. We understand this may have caused inconvenience and appreciate your patience whilst resolving matters with the DVLA.
In relation to the agreed contribution, this has not been ignored and we are currently reviewing this internally. We apologise if there has been a delay in communication and will ensure this is followed up and resolved as soon as possible.
We always aim to provide a high level of service both before and after sale, and we are sorry this has not been your experience on this occasion.
Kind regards,
BTS Cars Team
A company that can be trusted
Great experience! The staff was indeed friendly, honest, and helpful. Highly recommend BTS CARS!
8 de agosto de 2025
Resposta da BTS Cars
Thank you for such a strong vote of confidence, we really appreciate it.
It means a lot to be described that way, as building trust is at the heart of everything we do at BTS Cars. We’re glad you had a positive experience with the team.
Thank you again for the recommendation, and we’d be delighted to welcome you back anytime.
Low APR, car as described if not better
Low APR, lower than main dealer! The car was prepped and ready. I applied for finance and got accepted in two minutes, signed the papers digitally in another two minutes and off I went…this was the quickest car purchase ever … smooth hassle free and super efficient. The car is extremely good and as described. (Even better tbf it was like new)
24 de julho de 2025
Avaliação não solicitada
Resposta da BTS Cars
Thank you for such a detailed review, we really appreciate you sharing your experience.
We’re especially pleased to hear how quickly everything came together for you and that the whole process felt smooth and efficient. It’s great to know the car lived up to expectations and was ready exactly as it should be.
Enjoy your new car and thank you again for choosing BTS Cars.
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