Buckingham Bikes Avaliações 

59
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The boys at Buckingham Bikes have just done a super job with a wheel build and upgraded suspension forks for me. There was a compatibility issue which they called me about straight away and we had a s... Ver mais

Avaliado com 4 de um total de 5 estrelas

The childrens bike we ordered from Buckingham bikes was about 10% cheaper than other retailers. It turned up within a week. Minimal assembly was required - pedals, headset insertion and stabilisers... Ver mais

Avaliado com 5 de um total de 5 estrelas

The reason I choose Buckingham Bikes was because they were one of the very few companies to sell this product. Don't know why they are not available from any of the big players. Easy to fit so should... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing customer service. I ordered a bike for my sons 4th birthday a bit later than planned but Buckingham Bikes pulled out the stops and had it sent next day delivery. It was delivered as... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta

Informação fornecida por fontes externas variadas

Buckingham Bikes offers quality bicycles and accessories to every level of rider, always happy to give cycling advice and with our in-store workshop & bike fitting facilities we are the one-stop shop for all your cycling needs.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

59 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(59)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

As fast as Amazon!

So easy to order the helmet and was in store early the next day. Really liked the phone call to say it was ready for collection. Whole transaction was less than 24 hours!!

18 de julho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The boys at Buckingham Bikes have just …

The boys at Buckingham Bikes have just done a super job with a wheel build and upgraded suspension forks for me. There was a compatibility issue which they called me about straight away and we had a solution sorted the same day. I've just taken them some drinks for the weekend as they did it all during heatwave week.

23 de junho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely amazing customer service

Absolutely amazing customer service. I ordered a bike for my sons 4th birthday a bit later than planned but Buckingham Bikes pulled out the stops and had it sent next day delivery. It was delivered as promised and in time and wrapped ready for the big day. Thank you. I highly recommend this company to anyone.

31 de maio de 2017
Avaliação não solicitada
logotipo da Buckingham Bikes

Resposta da Buckingham Bikes

Hi Steven
Your very welcome glad we could help.

Avaliado com 5 de um total de 5 estrelas

Reflectors - Easy to fit and quite cheap

The reason I choose Buckingham Bikes was because they were one of the very few companies to sell this product. Don't know why they are not available from any of the big players. Easy to fit so should provide extra visibility during evening rides in the dark.

4 de fevereiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I had a problem with my Giant Stance that I bought from buckingham bikes a few months ago. I booked it in to be looked at and was treated extremely well. The bike was repaired, gears tuned and test ridden and was ready for collection the next day, just in time for my weekend ride 😊 👍
It's nice to know there is a good reliable bike shop in my area.

6 de maio de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent people to do business with. Highly recommended.

I had occasion to telephone them regarding the order I had placed on line and they were knowledgeable and very helpful. They deserve a 10 out of 10 rating for customer service. My order which included free postage was sent by a courier that used an on-line tracking service so I could see when it was likely to be delivered. I wouldn't hesitate to place more orders with Buckingham Bikes who left a very positive impression as a result of this transaction.

30 de abril de 2015
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Slow and poor service

Really wanted to have a smooth transaction especially as they are local to me, but I had to chase then several times! Got item the end but took several weeks!

16 de abril de 2015
Avaliação não solicitada
logotipo da Buckingham Bikes

Resposta da Buckingham Bikes

Dear Mr Bateman
I am sorry for the delay in getting your order to you but as usual we are in the hands of the supplier of the product you have ordered and we are very often let down by them with deliver dates changing beyond our control. Saying this we should have communicated better with you and for this I am sorry.

Avaliado com 5 de um total de 5 estrelas

Good, friendly service

Good, friendly service. There was a delay in the order coming in from the supplier, but the Bucks Bikes staff kept me regularly up to date on progress.

3 de abril de 2015
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Not so good

Albeit a used bike, listed as "little used" and "as new", on receipt fair bit of mud under brake callipers, under handlebars, on the inner hubs and chain stays. quite used rather than little, I believe front skewer was originally packed in box, but it disappeared through the hole in the bottom of the bike box. I imagine usually a reasonable dealership, but for me a not so satisfactory experience.

3 de abril de 2015
Avaliação não solicitada
logotipo da Buckingham Bikes

Resposta da Buckingham Bikes

I`m sorry you have felt the need to give us only two stars after receiving a 2015 model £2500 bike that had been used yes a number of times and yes off road as it is a cyclo cross bike for the tidy sum of £1500 with free courier delivery and a spare cassette worth £80. The bike was in fact my own and had been maintained without fail after every ride and had very little use. When you called to discuss the missing skewer I explained where it was and that if you could not find it to call back and we would send you one.
I can only hope that you are happy with an amazing bike that was in tip top condition and amazing value for money. If you still need a replacement skewer please call and I will send one out to you.

Avaliado com 5 de um total de 5 estrelas

great service

Bought the Garmin Fenix 3, was informed at every stage of the order. It was dispatched and delivered effectively.

Great customer service, would reccomend.

1 de abril de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service.

One item was delivered straight away the other was out of stock. I was immediately offered a refund but chose to wait. When the item didn't arrive as promised, Enduras fault not Bucks Bikes, the refund was made without quibble. I couldn't ask for better.

14 de março de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

The item although listed turned out to be out of stock. They immediately contacted me to explain and offered full refund or the option to leave the order live for when the item became available, with an estimated date. Item delivered exactly as they said

22 de fevereiro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Service

It is nice to have great service, although my order took time to arrive due to it not being in stock from the supplier I was kept informed of progress and regular emails and a phone call managed my expectations which is rare these days.

19 de fevereiro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service.

I bought a pair of cycling shoes and have to say that the service I got was second to none. It was also the best price online as well. Highly recommended.

13 de fevereiro de 2015
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

parcel delivery to wrong address

I orders a parcel two weeks ago only today to find that is at another address so had to pick it up. The receipt says my address but the package says a total different address. I would give it 5 star if there wasn't a mess up with the delivery. Good produce though!

27 de janeiro de 2015
Avaliação não solicitada
logotipo da Buckingham Bikes

Resposta da Buckingham Bikes

Hi Ross
Please accept our apologies that your parcel had the incorrect label on it. It can only have been a mistake our end and for this I am very sorry.
Best Regards
Buckingham Bikes

Avaliado com 5 de um total de 5 estrelas

Great advice !

I bought elbow and knee pads from these chaps. The advice was great and they shipped them out quickly.

Cheers !

27 de janeiro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant

I was looking for speed and cadence sensor... Bought because of price and device was brilliant..

17 de janeiro de 2015
Avaliação não solicitada

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