Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timing’s all the way to delivery. Well packa... Ver mais
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Veja o que dizem as avaliações
Purchasing of the bike Engwe L20 3.0 pro was easy from Engwe's website. I paid for delivery insurance which was probably not needed as the bike was very well packed. The delivery company used, BJS,... Ver mais
A empresa respondeu
I purchased an electric bike from Engwe which had a minor problem I emailed the company and Chirs dealt with my request I have never had this kind of treatment before it was sensational my query was d... Ver mais
A empresa respondeu
Sok teszt videót megnéztem. Egyetértek az ott elhangzottakkal, pozitív értelemben. 1 hete használom, és imádom. Annyi az észrevételem, hogy lehetnének hosszabbak az áttételek, nagyon erős a motor... Ver mais
A empresa respondeu
4,6
Excelente
142 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
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Purchasing of the bike Engwe L20 3.0…
Purchasing of the bike Engwe L20 3.0 pro was easy from Engwe's website. I paid for delivery insurance which was probably not needed as the bike was very well packed. The delivery company used, BJS, were also excellent keeping me informed and ringing 30 minutes before delivery. Plus two man delivery as this is a heavy bike!
Instructions for putting bike together are pretty good but you do need a bit of knowledge about bikes to do it. One part of the manual that could be better is which side and order the different washers and spacers go on the front wheel shaft.
After testing bike noticed quite a loud clonking in gears 4 and 5. Emailed Engwe and got a quick response from Tracy and after taking videos it was decided the freewheel was at fault. A new part was sent which arrived in 3 days along with a £5 donation towards buying tool to remove it. (As it happened I had one that fit.) New freewheel fixed the problem.
So experience with company has been excellent (and thanks Tracy.) I can't comment on using the bike on a ride yet as it's for my wife and weather hasn't been great for going for a long ride.
11 de abril de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear customer,
Thank you for your evaluation. Your satisfaction is our motivation. Please feel free to contact us when you need us. Wish you happy every day.
Best regards,
ENGWE TEAM
The other day one of THEM was speeding…
The other day one of THEM was speeding down a road like they always do and I was injured didnt hurt much I'm sure the car was dented and the guy was aggressive and left the seen of the crime but my super strong E-bike, engwe-l20-3-0-pro took it like a champ and I got the tool bag out and fixed it and went on my way, bleeding of course but that didnt even hurt and now I have a bigger speaker attached to it
23 de abril de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear customer,
Thank you for your evaluation. Your satisfaction is our motivation. Please feel free to contact us when you need us. Wish you happy every day.
Best regards,
ENGWE TEAM
Excellent service
Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timing’s all the way to delivery. Well packaged, followed the video on the web to assemble it while the battery charged, easy. Very good build quality. So far it’s super smooth, light enough to ride without electric assistance, great when you do, and so quiet, looking forward to using it long term. Would highly recommend Engwe, will definitely return for future purchases
22 de abril de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your detailed and thoughtful review! 😊
We’re delighted to hear that you had such a smooth experience from ordering to delivery, and that the real-time stock information and updates were helpful along the way. It’s great to know the assembly process was easy to follow and that you’re enjoying the bike’s build quality, smooth ride, and quiet performance.
Your recommendation truly means a lot to us, and we’re thrilled to have earned your trust. We look forward to serving you again in the future—enjoy every ride! 🚴♂️
I can not praise the excellent service…
I can not praise the excellent service I got from Lydia always answered anything that I asked kept me informed I have a few mates interested in the bike and when they are dedicated to buying a bike Lydia is the one person I will advise them to contact
18 de abril de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your kind words and wonderful feedback! 😊
We’re especially happy to hear about your positive experience with Lydia—she will be delighted to know her support made such a difference. Providing clear communication and keeping our customers informed is something we truly value.
It also means a lot that you would recommend us to your friends. We truly appreciate your trust and support!
If you or your mates ever need any assistance, we’re always here to help. Wishing you many great rides ahead! 🚴♂️
Best regards,
Engwe Team
fraudulent transaction unhelpful customer support
2 unauthorised transactions from my business credit card in Australia labeled "ENGWE | UK" contacted them to find out what and why absolutely useless to deal with unhelpful and didnt attempt to locate the transactions for very specific amounts on a specific date
essentially $500 have been stolen banks have been contacted to investigate fraudulent transaction
15 de abril de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Customer,
We’re very sorry to hear about this situation and understand how concerning it must be.
However, based on the information provided, we are currently unable to locate any matching order or transaction in our system. To help us investigate this matter properly, we kindly ask you to provide the relevant order details or transaction information through the Trustpilot platform as per their guidelines.
In addition, please contact us directly at service2@engwe-bikes.com with the following details:
Transaction date
Exact amount charged
Last four digits of the card used
Any supporting screenshots or bank statements (if available)
This will allow our team to urgently check and verify the situation on our side. We take such matters very seriously and will do our best to assist you as quickly as possible.
Thank you for your cooperation, and we look forward to resolving this for you.
Best regards,
Engwe Customer Support Team
I purchased an electric bike from Engwe…
I purchased an electric bike from Engwe which had a minor problem I emailed the company and Chirs dealt with my request I have never had this kind of treatment before it was sensational my query was dealt with honesty and so quick and resolved my situation. A great company policy I only wish more companies would adopted the same methods. I would definitely use the Engwe again. Well done and thank you.
7 de abril de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Customer,
Thank you so much for your fantastic review and for sharing your experience with us!
We’re delighted to hear that your issue was resolved quickly and to your satisfaction. Providing honest, efficient, and supportive service is exactly what we strive for, so your kind words truly mean a lot to our entire team.
A special thank you for recognizing Chris—he will be absolutely thrilled to hear your feedback! We’re very proud to have team members who are dedicated to delivering this level of care.
It’s wonderful to know that you would choose Engwe again. Your support and recommendation motivate us to keep improving and maintaining the high standards you experienced.
Thank you once again, and we wish you many enjoyable rides ahead!
Best regards,
Helped with any problems
9 de abril de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you! Helping our customers is always our top priority 😊
Bought through eBay March 2025
Update: I was offered the electric system to replace the obviously faulty electrics. They don't have an engineer locally, so I suggested they pay for the repair closer to me. They're now negotiating me having to pay half! In fact, I haven't heard from them since 24/03/2026. I did suggest it might have been cheaper of they'd replaced or refunded the bike when I asked them to... They want me to remove this review. I don't think so!
This company is unbelievably poor!
My order was placed through eBay, 11/3/25. I have spent the last 12 months in battle with them about my bike. It had an electrical fault right from the beginning, and I have had to deal with ridiculous requests for videos, which you cannot video something that is felt. I have requested a replacement or refund countless times, and been refused. I have now reported this company to trading standards, and am pursuing a claim for a refund.
I have had a replacement bike lock, and a replacement battery, but the problem persists. The bike lock cover is now broken too. I'm expecting a replacement. I'm not a bike mechanic, so had to also claim for a mechanic to replace parts. Still the electrical fault persists. The chain comes off regularly while riding, almost sending me into traffic on one occasion!
They're polite in their deliberate attempts to put you off, as I see in all these responses. Don't be fooled, you're getting nothing out of them! They don't care about the UK law, despite operating under a UK address on Companies House.
If your bike arrives in great condition and works, lucky you! If it doesn't, expect to be sent all around the houses with deliberate attempts to delay you outside of the 3 month returns period. I'm furious with this company!
5 de maio de 2025
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Customer,
We’re truly sorry to hear about your experience and understand how frustrating this situation must be for you.
After reviewing your feedback, we would like to clarify that your purchase was made through our eBay store. We have already escalated your case and shared all relevant details with the eBay store team so they can follow up with you directly and work toward a resolution as quickly as possible.
At the same time, we kindly ask for your understanding that this review has been posted on our Shopify store’s Trustpilot page, which is managed by a different team. As such, the current review may not accurately reflect the channel through which your order was placed, and this can unintentionally impact the Shopify store team.
We would greatly appreciate it if you could consider updating your review to reflect the correct purchasing platform. This will help ensure that your feedback reaches the appropriate team and is handled more effectively.
We sincerely apologize again for the inconvenience caused and appreciate your patience. Our goal remains to resolve your issue as soon as possible.
Kind regards,
Exceptional Quality
After extensive research and being of older years I was looking for a quality step through, mid-motor assist, upright ride-style bike. Enter the ENGWE L20 3.0 PRO!!
The 100Nm torque is INSANE! Starting in 4th gear and PAS3, touch the pedal and you immediately feel the motor respond for a smooth yet powerful getaway.
Cannot fault the bike at all. Assembling was easy too. Took longer than I thought, but nothing was being left to chance with making sure the right torque was being applied and folllowing the clear and direct instructions to the letter.
So far, 10 days into my renewed cycling life I am absolutely delighted with the bike and it has become my "best friend"!
Buying online for me was always going to be a nervous experience, and it did not go without issues. But I want to stress that ENGWE, and in particular Lydia (there must be an army of Lydia's or she is just "Wonder Woman" in disguise), responded to every email regarding delivery promptly and full of answers.
In the UK, after the bike is received by the initial carrier, it is then despatched to the final delivery courier even though the bike status appears as "product fully arrived" when tracking the bike as soon as it reaches customs and days before it actually arrives with the final courier. Yes, very confusing because the final delivery courier puts your status as "on hold awaiting instruction" throughout this whole process.
However, Lydia was able to keep on top of this process, providing me with updates as to what was happening, and setting the timescales, never making excuses for things obviously outside of Engwe's control but wanting to make sure I was fully updated with where my bike was!
Yes, it took longer than expected to arrive, but the time and energy Lydia gave to ensuring I was aware of the carrier/delivery courier issues and confusing status messages explained it just made me even more excited when the package arrived. With good reason because the bike truly is beyond my expectations and is an absolute joy to ride.
Thank you ENGWE and in particular, "Thank you Lydia!"
25 de março de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your incredible and detailed review! 🌟
We are thrilled to hear that the ENGWE L20 3.0 PRO has exceeded your expectations and has become your “best friend” on your renewed cycling journey. Your description of the ride experience and motor performance really makes us proud of our design and engineering.
We also greatly appreciate your kind words about our customer service, especially Lydia. She will be delighted to know her efforts made a difference in keeping you informed throughout the delivery process. Our team always strives to provide prompt, clear, and helpful support, and your feedback encourages us to keep doing our best.
It’s wonderful to hear that the assembly instructions were clear and that you enjoyed putting the bike together with attention to detail. Your satisfaction and excitement about your bike truly mean the world to us.
Thank you again for choosing ENGWE and for sharing your experience. We hope you continue to enjoy many joyful rides ahead! 🚴♂️💨
Warm regards,
there were a few small problems to…
there were a few small problems to solve and the team helped me solve them all on time, very satisfied with their services and the bikes purchased from them!
30 de março de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your thoughtful feedback! We’re glad we could help resolve those small issues quickly and ensure everything went smoothly for you. It’s great to hear you’re satisfied with both our service and your bike—your support truly means a lot to us. Enjoy your rides, and we’re always here if you need anything!
A great company to buy from the service…
A great company to buy from the service team where fantastic and received my new L20 3.0 pro a couple of days ago ,the only downside is due to work weather & family commitments I've not had time to go far on it but wow it's amazing I can't wait for the summer
30 de março de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience with our service team and that your new L20 3.0 Pro has already impressed you.
We completely understand how busy life can get—but it sounds like you’ve got something exciting to look forward to this summer! We hope you’ll have plenty of time to fully enjoy your rides soon.
Thanks again for your support and kind words!
I recently bought the Engwe P275 SE…
I recently bought the Engwe P275 SE e-bike, and I have to say it’s an amazing bike. The build quality, performance, and overall riding experience have all exceeded my expectations.
The delivery was slightly delayed, which was a bit frustrating at first. However, I really appreciate the support I received from Lydia at Engwe UK customer service. She responded quickly to all my queries and handled everything professionally, making sure my bike arrived as soon as possible.
I’ve also seen quite a few posts on the official Engwe Facebook group mentioning some issues with their e-bikes. That said, it’s reassuring to see that most of those cases were eventually resolved by customer service, or customers were offered refunds if the bike couldn’t be fixed.
So far, I’ve only ridden about 6 miles, but everything has been perfect. Hopefully, I won’t experience any issues or faults going forward.
Overall, I’m very happy with my purchase and the support experience. Great bike and great service.
23 de março de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Dear Customer,
Thank you so much for your detailed and thoughtful feedback—we truly appreciate you taking the time to share your experience.
We’re delighted to hear that your P275 SE has exceeded your expectations in terms of build quality, performance, and overall riding experience. That’s exactly what we strive to deliver.
We also sincerely appreciate your understanding regarding the slight delivery delay. Your kind words about Lydia and our UK customer service team mean a lot to us—we’ll be sure to pass along your recognition. Providing timely and professional support is always our priority.
Thank you as well for your balanced perspective regarding feedback in the community. We are continuously working to improve both our products and our service, and it’s reassuring to know that our efforts to resolve issues and support our customers are being recognized.
It’s great to hear that your first rides have gone perfectly! We hope you continue to enjoy many smooth and enjoyable miles ahead.
If you ever need any assistance, please don’t hesitate to reach out—we’re always here to help.
Kind regards,
Thank you Engwe UK
I just want to say thank you to Lydia at Engwe customer support UK for the swift responses and speedy resolution to my issue, which was no one’s fault, just one of those things. When buying from a South East Asian company it’s always on one’s mind as to whether good, post purchase customer service will be provided. Well based on my personal experience I can honestly say that at least as far as the UK is concerned it needn’t be worry.
17 de março de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that Lydia was able to assist you promptly and resolve your issue smoothly. Your understanding and trust mean a great deal to us. We always strive to provide reliable and responsive support, and it’s wonderful to know that this came through in your experience.
If you ever need any further assistance, please don’t hesitate to reach out—we’re always here to help.
Wishing you many enjoyable rides ahead! 🚴♂️
Sok teszt videót megnéztem. Tudja.
Sok teszt videót megnéztem. Egyetértek az ott elhangzottakkal, pozitív értelemben. 1 hete használom, és imádom. Annyi az észrevételem, hogy lehetnének hosszabbak az áttételek, nagyon erős a motor, így 7-ben lassabban pörögne a lábam.
-kényelmes
-jó a rugózás
-stabil
-jók a fékek
- és baromi erős a motor
20 de março de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Kedves Vásárlónk!
Köszönjük szépen a részletes és pozitív visszajelzést 😊
Örömmel halljuk, hogy már az első hét után is ennyire elégedett a kerékpárral, és hogy a tesztvideók tapasztalatai a saját élményeivel is egyeznek.
Külön köszönjük az észrevételét az áttételekkel kapcsolatban — nagyon értékes számunkra az ilyen visszajelzés, és továbbítjuk a fejlesztő csapat felé.
Nagyszerű érzés tudni, hogy a kényelmet, a rugózást, a stabilitást, a fékeket és a motor erejét is kiemelte — pontosan ezek azok a tulajdonságok, amelyekre nagy hangsúlyt fektetünk.
További kellemes és biztonságos tekerést kívánunk! 🚴♂️
Üdvözlettel,
Customer service on point
Lydia from support has been very helpful and responsive with all emails. I really appreciate that all my questions get answered and service that has been provided. I got the m20 and loving it.
19 de março de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your kind words! We’re delighted to hear that you’re loving your M20 and had a great experience with our support team.
Lydia will be especially happy to know her assistance made a difference—she always strives to provide responsive and helpful service. We truly appreciate your support and are glad all your questions were answered smoothly.
Wishing you many enjoyable rides ahead, and we’re always here if you need anything! 🚴♂️✨
Sweet bike fast ride above what I I…
Sweet bike fast ride above what I I expected thank you
17 de março de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you for your awesome feedback! We’re so glad to hear the bike exceeded your expectations and that you’re enjoying the speed and ride. 🚴♂️
Your support means a lot to us—wishing you many more fun and exciting rides ahead! Thank you! 🙌✨
Engwe bikes experience 👍🏼👍🏼👍🏼👍🏼👍🏼
I recently bought an Engine Pro 2.0 and… wow. I’m convinced it was packed by someone with Tetris world‑champion skills. Easiest bike I’ve ever assembled — I think the box practically unpacked itself.
I loved it so much that I immediately bought an Engine 3.0 Boost. That’s when I discovered my wife’s legs are, shall we say, not quite Boost‑compatible. Seat height: 1. Wife: 0.
So I emailed Engwe customer service and ended up speaking with Lydia, who deserves a medal, a raise, and possibly a holiday. She helped us swap it for an L20 3.0 Pro, which fits my wife perfectly and restored peace in the household.
Honestly, Engwe has been brilliant from start to finish — great bikes, great service, and no marital disputes over saddle height.
We’re looking forward to many miles of riding together… ideally without getting too out of breath for a pair of “older” riders 😀
17 de março de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for this amazing and entertaining review! 😄
We’re thrilled to hear that your experience with the Engine Pro 2.0 got off to such a great start—and we absolutely love the “Tetris world-champion” packing description, that gave us a good smile!
It’s even better to know you came back for a second bike. While the Engine 3.0 Boost didn’t quite match your wife’s “seat height requirements,” we’re so glad Lydia was able to step in and help find the perfect solution with the L20 3.0 Pro. We’ll definitely pass along your kind words to her—she’ll be delighted!
Most importantly, we’re happy to hear that peace has been restored at home and that you’ve both found bikes that suit you well. That’s exactly what we hope for every customer.
Wishing you both many comfortable, enjoyable rides ahead—at your own pace and with plenty of smiles along the way 🚴♀️🚴♂️😊
Good solid bike.
Good solid bike.
The printed instructions are a little vague at times, but the after sales service is excellent.
Thanks
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you for your kind review! We're glad to hear you're enjoying the bike and that it feels solid and reliable. We also appreciate your feedback about the instructions and will continue working to improve them. If you ever need any assistance, our after-sales team is always here to help. Enjoy your ride!
Please do not buy from them!
They are a terrible company, had over 70 emails back and fourth with them trying to rectify major issues with my LE20 cargo bike. I have been out of work for over 2 weeks so far, and still waiting for parts to be sent. Customer service is shocking, shoutout to Lydia, getting £80 compensation for missing £1.5k from work as i can't travel. Find a local company in your country you can go to for repairs and checkups, its alot easier in the long run. Also tried multiple times to return the bike to which they just brushed off and offered small increases in compensation.
16 de março de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you so much for your kind words! We're truly glad to hear that you're happy with the quality of the bike and our customer service. Providing timely support and making sure our customers are taken care of is very important to us. We're also pleased that the replacement parts reached you quickly and resolved the issue.
Thank you again for your support, and we hope you continue to enjoy many great rides!
We have the engine x and the le20 both…
We have the engine x and the le20 both bikes are over a year old now and are still working perfectly best bikes we have ever owned.
15 de março de 2026
Avaliação não solicitada
Resposta da Engwe Bikes Uk
Thank you very much for your wonderful feedback!
We’re delighted to hear that your Engine X and LE20 have both been performing perfectly even after more than a year of use. It means a lot to us to know that our bikes continue to deliver reliability and enjoyment over time.
Your comment about them being the best bikes you’ve ever owned truly makes our day! We’re very grateful for your support and trust in ENGWE.
Wishing you many more great rides ahead with your bikes! 🚴
Best regards,
ENGWE Customer Support Team
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