Great ordering experience and quick delivery. I only wish this had of been available when I ordered my bottle. This now makes carrying the bottle easy, and I have plenty of space for other items too
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Veja o que dizem as avaliações
Brilliant water bottle, plenty big enough for days out with two dogs, i bought the bag as well which makes it much easier and convenient to carry. Well packaged and made, very happy with my purchase.... Ver mais
The bottle is a really good volume for those longer walks or when it's a bit warmer. Good quality product. They deliver quicky, not 48 hours but you're not waiting months.
Placed my order on may 24th. I still have not received my order, despite being told my order was on its way a week ago(via email) it still has not been sent ( their order page, the evri tracking numbe... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Buddy Bottle is a UK owned, eco-friendly pet accessory company that provide 3 in 1 travel and portable dog water bottles that enable you to keep your dog hydrated and fed on the go.
Informações de contato
180 Ramsay Road, E7 9ET, London, Reino Unido
- hello@buddybottle.store
- buddybottle.store
4,3
Excelente
96 avaliações
Pede aos clientes que avaliem
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Respondeu a 66% das avaliações negativas
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Arrived damaged
The bottle looks good and sturdy but unfortunately I have received it damaged with a big dent across the side. I have emailed customer services to see if I can get a replacement. Hoping for the best.
Update: Customer Service replaced this promptly at no extra charge and I was really impressed with their responsiveness. Many thanks.
31 de maio de 2025
Avaliação não solicitada
Pretty poor customer service
Pretty poor customer service, wish I had purchased a similar item from Amazon that would have been delivered quickly and issues resolved by an excellent customer service team. Cheaper also.
Understand issues with despatch/manufacture can arise but marking an item as shipped on the courier system when untrue, and not actually getting to them until 4 days later, without any proactive communication with customer a pretty disappointing experience.
Mismatched colour fixings on the bag. Strap silver, bag attachment gold. Not a good look.
Shudder to think what the return experience would be like.
Update 6/6/25 - Having read Emma (founder)'s review, she has missed the point. Why mark an item as despatched when this clearly isn't the case. Dreadful customer experience, and a very defensive stance to a customer query.
25 de maio de 2025
Avaliação não solicitada
Resposta da Buddy Bottle
Hi HR,
Thank you for taking the time to leave a review.
While our standard delivery window is 2–4 working days, your order was dispatched and delivered within 7 days due to an unexpected fault with our industrial sewing machine, which we use to hand-make our bags. The fault occurred after packing slips — including yours — had already been printed on Monday.
We responded to your emails within four hours and appreciated your suggestion regarding proactive communication. Once the issue was resolved, we upgraded your shipping to an express 1–2 day service at no additional cost.
We also offered to cancel your order and issue a full refund, but you opted to proceed — which we took as confirmation to fulfil your order as swiftly as possible.
As a small, independent brand, we genuinely strive to provide excellent service and transparent communication, and we’re always learning from customer feedback.
Our returns policy is clearly outlined on our website, and we aim to make the process as seamless as possible. If you’re unhappy with the complimentary strap included with your bag, please contact us at hello@buddybottle.store — we’ll be happy to arrange a return for you.
Thanks again,
Emma
I got some treats in my buddy bottle…
I got some treats in my buddy bottle could you tell me what they are? My dog loves them.
24 de maio de 2025
Avaliação não solicitada
Great company to deal with and amazing…
Great company to deal with and amazing product.
Brought this bottle system direct from the company. Quality is un rivaled, easy to get a 2nd bowl if which can be added on. Dogs love it too and no doubt this will.laat for years to come as it feels premium and decent quality
18 de maio de 2025
Avaliação não solicitada
Excellent 1st class quality item and…
Excellent 1st class quality item and the delivery was super speedy. Customer services were amazing when I contacted them when I realised I'd ordered the wrong colour. Can't recommend highly enough
1 de maio de 2025
Great product
18 de abril de 2025
Excellent Communication
Excellent Communication
Quality Product
Delivered As Ordered
31 de março de 2025
Great doggie accessory
Great doggie accessory - the additional bowl is a must for days out, so you can have food and water at the ready. Good quality too!
31 de março de 2025
Buddy Bottle Review
I can not rate this company or this product any higher. Emma was a great help customer srvice wise.
31 de março de 2025
Great looking container
Received within the week, looks great, ideal product for days out with the dogs…
31 de dezembro de 2024
Great service fast delivery and great…
Great service fast delivery and great product. Ideal for a good walk !!
26 de dezembro de 2024
A day trip wonder in one container
From ordering the colour I wanted to paying and receiving was very quick. The bottle itself was a little larger than I thought. Thats not a negative, it’s very useful for a day trip out with my side kick. Water and food in one container brilliant idea
5 de janeiro de 2025
Great piece of kit
Great piece of kit, decent sized container for food / water. My only gripes is the small size of the bowls and lack of correspondence after my order but I stress great bit of kit.
28 de novembro de 2024
TWO Bowls
Great product, well packaged & delivered promptly.
A very attractive bottle, great colour (Orange) & the biggest selling point are the TWO bowls.
10 de novembro de 2024
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