Booked a holiday for Aug/Sept in Salou and ran into difficulties with online process. I contacted travel office trying to remedy the situation and my booking was dealt with by Aoife who was most helpf... Ver mais
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Veja o que dizem as avaliações
I rang Budget Travel to enquire about booking a return flight to Sydney Australia. Aoife was so helpful from start to finish. She went through my requirements: flight dates, assistance, insurance... Ver mais
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I spoke with George, presumably a senior, he did not wrap up the call concluding the total clearly then sent a email with a price I was not aware of. I tried to speak on the phone with him to discuss... Ver mais
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I booked my first family holiday to Disneyland with Ava. This lovely lady went above and beyond for me and my family to ensure we have an amazing trip away. When I was unsure of anything I would pop A... Ver mais
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Detalhes da empresa
Escrito pela empresa
Budget Travel is part of the Club Travel Network, Ireland's largest travel agency. Budget Travel offer cheap sun holidays from Ireland to all the top sun holiday destinations including the Algarve, Malta, Tenerife, Lanzarote, Gran Canaria, Greece, Croatia, Malaga & more. Budget Travel also have amazing deals on European city breaks including weekend breaks to Rome, Amsterdam, Paris, Barona, Berlin & more. Book with confidence as we offer 100% financial protection on all our holidays, and are Government Licensed & Bonded by the Commission for Aviation Regulation. Book your next holiday online for exclusive deals, discounts, and low deposit options with Budget Travel – The Low Prices Holiday Company. Budget Travel are licensed and bonded - Tour Operators License TA0054
Informações de contato
30 Lower Abbey Street, D01 T0H4, Dublin, Irlanda
- (01) 435 0024
- budgettravel.ie
4,3
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Website was clear and easy to use
Website was clear and easy to use, response was very quick
2 de junho de 2026
Spoke with George which was rude!
I spoke with George, presumably a senior, he did not wrap up the call concluding the total clearly then sent a email with a price I was not aware of. I tried to speak on the phone with him to discuss this and he was just outlining what he said but did not listen clearly to my points, was very rude and abrupt. On the other hand, I spoke with Lucas, who was very polite and handled my call very well and had the courtesy to listen to my points. Lucas needs to be the senior in this case, delight to deal with and apologised for the misunderstanding.
1 de junho de 2026
Avaliação não solicitada
Resposta da Budget Travel
Good Morning Manpreet,
Your review is for the wrong company as we have no staff members by the names of George or Lucas. Can you kindly remove?
Thank you for your assistance.
Regards
Budget Travel
Booked a holiday for Aug/Sept in Salou…
Booked a holiday for Aug/Sept in Salou and ran into difficulties with online process. I contacted travel office trying to remedy the situation and my booking was dealt with by Aoife who was most helpful and put me totally at ease and completed the booking. She was an angel. Thank you Aoife and Budget Travel. Highly recommemded.
22 de maio de 2026
Avaliação não solicitada
Resposta da Budget Travel
Dear Eddie,
Thank you so much for taking the time to share your wonderful experience with us! We are absolutely thrilled to hear that Aoife was able to step in, put your mind at ease, and successfully finalize your holiday booking to Salou. Thank you for choosing Budget Travel and for your high recommendation. We hope you have a fantastic and well-deserved holiday this August!
Warmest regards
Budget Travel
I rang Budget Travel to enquire about…
I rang Budget Travel to enquire about booking a return flight to Sydney Australia. Aoife was so helpful from start to finish. She went through my requirements: flight dates, assistance, insurance etc. She was so pleasant and had great patience and explained everything very clearly. All booked and paid for in a very short space of time.
Thank you Aoife
Myself and my Family look forward to booking future sun holidays with Budget Travel.
Tina Co. Cork
21 de maio de 2026
Avaliação não solicitada
Resposta da Budget Travel
Hi Tina
Thank you so much for taking the time to share your wonderful experience with us! We are absolutely thrilled to hear how helpful Aoife was from start to finish. Our team always strives to make booking long-haul flights as smooth and stress-free as possible, so it is fantastic to know she took such great care of your flight dates, assistance needs, and insurance. We will be sure to pass your lovely compliments directly to Aoife—she will be delighted to hear them! Thank you again for choosing us, and everyone here at Budget Travel looks forward to helping you and your family book your next sunny getaway. Have an amazing trip to Sydney!
Regards
Budget Travel
Booked a trip to Maltha got travel…
Booked a trip to Maltha got travel insurance taxi flights in my package deal, got to Maltha no taxi,waited for near hour rang taxi to be told budget travel never confirm our booking .Get to hotel requested a first floor room with balcony but got small room with one rail two hangers opened the window to a lift shaft and then bathroom window wash toilet pipes ,
No room to change to , then taxi tx with message no taxis available book your own nearly miss plane to think budget travel send someone to this hotel is beyond me and no help when we got back never again
As i said before i would not put any one in this room and would hope no one else gets to spend time in this hotel
25 de abril de 2026
Avaliação não solicitada
Resposta da Budget Travel
Hi Ann
We regret to receive your 2 star review. We aplologise for your transfer not operating the service as booked and having checked our records we can see that you have been refunded in full.
The room you booked was the room you were allocated and although you did indeed request a ground floor ground with a pool view, requests are never guaranteed and it is all dependent on the hotels capacity when you arrive.
Despite these shortfalls, we do hope there many aspects of your time in Malta that you were able to enjoy.
Regards
Budget Travel
Resposta da Budget Travel
Good Morning,
Thank you for the lovely feedback! We take great pride in our team’s professionalism and are so glad you found them helpful. Providing excellent service is at the heart of what we do, and we look forward to assisting you again soon!
Have a great trip.
Regards
Budget Travel
Andrew was excellent and very nice…
Andrew was excellent and very nice responds very quick if I have an issue I have booked with him before and will again thank you Andrew
2 de maio de 2026
Resposta da Budget Travel
Hi Sean,
Thank you so much for the wonderful feedback! Andrew is a valued member of our team, and he will be delighted to hear that you’ve enjoyed booking with him again. We pride ourselves on being there when our customers have questions, so it’s great to know his quick responses have been helpful.
Have a wonderful holiday.
Regards
Budget Travel
Very easy booking
The website was easy to use and I called their number and got through to ask questions and they were very helpful. Staff were great
2 de maio de 2026
Resposta da Budget Travel
Hi Tilly,
Thank you so much for the 5-star feedback! We’re thrilled to hear that you found the website easy to navigate and that our team could help with your questions over the phone. We pride ourselves on being accessible and helpful, so it’s great to know we hit the mark for you.
Have an amazing holiday!
Regards
Budget Travel
Resposta da Budget Travel
Hi Marie
Thank you so much for your kind words! We will be sure to pass your praise along to Victoria. She will be thrilled to hear that her efforts made a difference for you during this process. We really appreciate you taking the time to share your experience with us. Have a great holiday.
Regards
Budget Travel
I booked my first family holiday to…
I booked my first family holiday to Disneyland with Ava. This lovely lady went above and beyond for me and my family to ensure we have an amazing trip away. When I was unsure of anything I would pop Ava an email and she would help us along and advise us on what to do next. I will be booking all my holidays in the future through Budget Travel with Ava.
22 de abril de 2026
Avaliação não solicitada
Resposta da Budget Travel
Hi Jessica,
We are delighted to receive such a lovely review about Ava and glad she was of assitance to you.
We hope you have the best time in Disneyland.
Regards
Budget Travel
As always
As always, the team at Budget Travel goes out of their way to provide me with top-class support and service. They look after all my needs, keep me updated, and give me peace of mind when booking or traveling.
1 de janeiro de 2026
Resposta da Budget Travel
Hi Gavin,
We are delighted to read your kind words and receive your 5 star review.
Have a great trip!
Regards
Budget Travel
Zero compassion when it mattered most
I contacted Budget Travel to cancel a holiday due to a family medical emergency. My mother-in-law was diagnosed with terminal cancer and my husband had to fly to Poland immediately to be with her. Hospice care was offered the same day we received the diagnosis.
The response from Budget Travel was cold, impersonal and completely lacking in any human decency. Not a single word of acknowledgement of the circumstances. No attempt to offer any goodwill gesture whatsoever. Simply redirected to the insurance company and that was that.
I understand policies exist for a reason. What I cannot accept is the complete absence of basic compassion when dealing with a customer going through one of the most difficult moments of their life.
I will never book with Budget Travel again and I would strongly advise others to consider how this company treats its customers when it matters most.
17 de abril de 2026
Avaliação não solicitada
Resposta da Budget Travel
Hi Remigiusz,
We do apologise that our earlier communication felt cold or impersonal. That is not the experience we want anyone to have, especially during such a difficult situation.
Regarding the booking itself, as the cancellation was made very close to the travel date, the booking was non-refundable and so unfortunately a refund was not possible. We do recommend submitting a claim to your insurance.
We would like to thank you for your feedback, and your comments will be used to ensure our team handles sensitive situations with the compassion they deserve.
Regards
Budget Travel
Hannah
we booked a holiday with Hannah with our friends and she was so patient with us willing to answer multiple questions, we went back and booked a second holiday with her.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Budget Travel
Hi Derval and Paul,
Thanks for the lovely feedback about Hannah. We’re so glad her patience helped make your booking experience so positive. We are delighted to have you as a repeat customer and hope you have a fantastic time.
Regards
Budget Travel
Quick response good price efficient…
Quick response good price efficient sales agent
3 de abril de 2026
Resposta da Budget Travel
Hi Stephen
Thank you for the 5 star review! We’re so glad we could provide a quick and efficient experience at a price that works for you. Our sales team strives to make the process as seamless as possible, and it’s great to see that reflected in your review.
Have a pleasant trip.
Regards
Budget Travel
Resposta da Budget Travel
Hi Fiona
Thank you so much for the five-star review! We're thrilled to hear you had such a pleasant experience. Providing friendly, high-quality service is our top priority, and we’ll be sure to share your kind words with the entire team. We hope you had a great holiday.
Regards
Budget Travel
Excellent
Excellent
Staff member i dealt with Alannah was extremely helpful and friendly and made everything easy.
2 de abril de 2026
Resposta da Budget Travel
Hi Tracey,
We truly appreciate you taking the time to share your experience! It’s wonderful to hear that Alannah made such a positive impression. Thank you for the five-star rating—we hope you have a great trip.
Regards
Budget Travel
I got great help from Viktoriia
I got great help from Viktoriia . She was great. I have seen vikroriia a few times she always makes you feel welcome. So friendly. Thank 😊 you
4 de março de 2026
Resposta da Budget Travel
Hi John
Thank you for leaving such a lovely review, we are delighted to recieve your kind words about Viktoriia and five stars too!
Have a great holiday.
Regards
Budget Travel
The lady I was dealing with named…
The lady I was dealing with named Victoria was very patient and so helpful she was wonderful
3 de março de 2026
Resposta da Budget Travel
Hi Ann
Thank you for your lovey comments about Victoria, she was delighted to assist you with your booking.
Have a lovely holiday!
Regards
Budget Travel
Resposta da Budget Travel
Hi Melissa
Thank you for your wonderful comments for taking the time to post a 5 star review, its much appreciated.
Have a great holiday.
Regards
Budget Travel
I booked and payed 50% off the values
I booked and payed 50% off the values, I trying to pay the rest next day on the link I be sended...I don't works ! Then that time I email for and back and can't pay..I have no change to go to Dublin to pay the rest. I'm 67 of age and for me it's that a horror.
1 de março de 2026
Avaliação não solicitada
Resposta da Budget Travel
Hello
We regret to receive your 1 star review and read that you had difficulty paying online, however we can see now that your balance has been paid in full via our payment link.
Have a lovely holiday.
Regards
Budget Travel
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