My daughter booked a holiday paid €25 x2 needs to cancel and been charged €2000 IS There anyway around this She did reach out and ended up paying €700 for a holiday she won't be going o
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Veja o que dizem as avaliações
We looked at a number of Travel companies before settling with Budget Travel. We go to Turkey every year. This year we felt we got the best value for money. Our sales representative Rebecca O’Brien wa... Ver mais
A empresa respondeu
I had an amazing and lovely experience with Rebecca. I wanted to call to book a holiday for a date I didn’t see available on the website and Rebecca couldn’t have been nicer and more helpful. We left... Ver mais
A empresa respondeu
The whole process was so simple and seamless. Hannah was so helpful and knowledgeable as well as being super courteous. I would recommend Budget to everyone. Liam
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Budget Travel is part of the Club Travel Network, Ireland's largest travel agency. Budget Travel offer cheap sun holidays from Ireland to all the top sun holiday destinations including the Algarve, Malta, Tenerife, Lanzarote, Gran Canaria, Greece, Croatia, Malaga & more. Budget Travel also have amazing deals on European city breaks including weekend breaks to Rome, Amsterdam, Paris, Barona, Berlin & more. Book with confidence as we offer 100% financial protection on all our holidays, and are Government Licensed & Bonded by the Commission for Aviation Regulation. Book your next holiday online for exclusive deals, discounts, and low deposit options with Budget Travel – The Low Prices Holiday Company. Budget Travel are licensed and bonded - Tour Operators License TA0054
Informações de contato
30 Lower Abbey Street, D01 T0H4, Dublin, Irlanda
- (01) 435 0024
- budgettravel.ie
4,3
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Budget Travel
Hi Ann,
Thank you for taking the time to leave a 5 star review and such positive feedback about your agent Andrew.
We hope you have a lovely holiday!
Kind regards,
Budget Travel
Very helpful staff
1 de outubro de 2025
Resposta da Budget Travel
Hi Mary,
We regret to receive your 1 star review. If you require any assistance, please get in touch with your agent and she would be happy to help.
We note that you mention our staff being very helpful - if the low rating was left in error we would appreciate you changing this rating.
Kind regards,
Budget Travel
Very simple process to book online
Very simple process to book online. First time using Budget Travel online. Will book again.
1 de outubro de 2025
Resposta da Budget Travel
Hi Mary,
Thank you for your 5 star review. We are delighted you were happy with our service!
Kind regards,
Budget Travel
Great advice and assistance
It’s an absolute pleasure to do business with you. Your representative
Viktoriia Spudko’s experience and patience is to be commended. This is the second time that Viktoria has organised our vacation and her advice, patience and professionalism is the main attraction to repeat my business with your company.
3 de outubro de 2025
Resposta da Budget Travel
Hi Eugene,
Thank you for taking the time to leave a 5 star review and such positive feedback for your agent Viktoriia, she will be delighted!
We hope you have a brilliant holiday.
Kind regards,
Budget Travel
Budget to Lanzerote from knock
The guy who booked my holiday was 100% helpful & was very thorough .. only downside was Ryan air changed flight times & only reason I booked it was the original flight times suited very annoying ☹️
1 de outubro de 2025
Resposta da Budget Travel
Hi there,
Thank you for taking the time to leave a positive review.
Sorry to hear the airline changed your flight times! We are delighted you were happy with our service.
Kind regards,
Budget Travel.
We booked our holiday with Andrew…
We booked our holiday with Andrew Buckley and he was an absolute pleasure to deal with.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Budget Travel
Hi Jason,
Thank you for taking the time to leave a positive review about Andrew.
We will be sure to pass your feedback along, he will be delighted!
Regards,
Budget Travel
Really easy to book 👍
5 de agosto de 2025
Resposta da Budget Travel
Hi Carmel
Thank you for your five star review. Have the best holiday!
Regards
Budget Travel
Hannah o'neill
What made our experience amazing was the fact that the young Lady Hannah was very friendly & Honest she went out of her way to help me and nothing was too much trouble and because of Hannah we will definitely be dealing with budget travel in future. Hannah is absolutely Class at her Job! Thank you so much.
9 de setembro de 2025
Avaliação não solicitada
Resposta da Budget Travel
Hi Lorna
We are delighted to recieve such lovely comments about Hannah and delighted that she did all she could to assist you. Have an amazing trip.
Regards
Budget Travel
Searching and booking deals was easy…
Searching and booking deals was easy and straightforward.
2 de setembro de 2025
Resposta da Budget Travel
Hello
Thanks for you great feedback on our website and for booking with us. Have a great holiday!
Regards
Budget Travel
Great service
2 de setembro de 2025
Resposta da Budget Travel
Hi John,
We appreciate you taking the time to leave us a 5 star review and we wish you the best holiday ever.
Thanks
Budget Travel
Hannah was very helpful
2 de setembro de 2025
Resposta da Budget Travel
Hi William
Thank you for giving Hannah a five star review, it has made her day!
Have an amazing holiday.
Regards
Budget Travel
Resposta da Budget Travel
Hi Joseph,
We are delighted to receive your 5 star review so thank you so much:)
Have the best holiday!
Regards
Budget Travel
Andrew whom I dealt with on the phone…
Andrew whom I dealt with on the phone couldnt have sorted a better holiday to Newyork last year and hopefully we will have the same experience in Nashville with the hotel and proximity to amenities a true gentleman to deal with and he knows his stuff coudnt ask for better
3 de setembro de 2025
Resposta da Budget Travel
Hi Marcus,
Thank you for your kind words about Andrew, he is only too delighted to take care of your holiday needs. Have an amazing trip!
Thanks
Budget Travel
Great company to deal with 👌
Straight forward booking with everything needed in one place. Good value also. This is my second time this year booking with Budget. I would highly recommend.
31 de agosto de 2025
Resposta da Budget Travel
Hello
Thank you so much for your repeat business, we genuinely appreciate it and your recommendation. We hope you have a fantastic holiday.
Thanks
Budget Travel
Booking online and having to pay for…
Booking online and having to pay for seats wasn't explained to me, and it was impossible to get through on the phone.
2 de setembro de 2025
Resposta da Budget Travel
Hi Conor,
Thank you for taking the time to leave a review, we appreciate your feedback.
Airlines will charge separately for seats, most only offer a limited amount of free seating for children per flight and any other passenger will have to pay for their seats. Seating for adults is therefore an optional extra paid to the airline, not included in the package total.
If you have any more queries please contact us at retailadmin@budgettravel.ie and the team would be happy to help!
Best regards,
Budget Travel
Very helpful
2 de julho de 2025
Resposta da Budget Travel
Thanks for the 5 star review! We appreciate your feedback :)
Have the best holiday.
Regards
Budget Travel
All staff very helpful
2 de agosto de 2025
Resposta da Budget Travel
Hi Tony
Thank you for taking the time to post a five star review, we really appreciate it. We hope you have an amazing holiday.
Regards
Budget Travel
very helpful
Ava Thornton was very helpful when booking my 1st family holiday.
Plenty of choice
2 de agosto de 2025
Resposta da Budget Travel
Hi Melissa
Thank you so much for your kind words about Ava, she is delighted to hear. We hope you & yout family have an amazing first holiday together.
Regards
Budget Travel
Lies and excuses
Booked a holiday with them in what looked like a beautiful new and clean apartment block only to realise the pictures and info were old and complete lies. The place was a dive. This was online i booked at around 7 or 8 on a Friday evening. Rang the very next day after booking to say I wanted to speak with someone to change or cancel was told ok. They'll call back. This was a Saturday so expected a call on the Monday. No call till the following Wednesday which I had then told them it was too late I wanted to cancel. They told me that's grand but there would be a cancellation fee. I said grand what is it 150 euro or so. No. 2700 odd euro. What an absolute scam. They told me it was because they'd already booked the flights. Bs. Ryanair flights. We're going to Salou. No way they cost that much. Decided we'd stick with it. No choice really. Wanted to change hotel. Kept sending us absolute dives. Finally got to book into one ive stayed in before but of course they had to charge us more to transfer it. A holiday that costs about 3500 with tui is costing us over 7000 euro. Scumbags. Roll on to today and I recieve an email from ryanair to say only 2 seats are allocated to us. 1 adult and our 8 year old. We've a 12 year old severely autistic child who ive informed budget travel about since the start. They never once mentioned about seating so its cost me another 240 euro to pick seats. I rang budget to be told its a ryan air thing even though ive never spoke with ryanair ive spent 1000s with budget travel. Useless shower of scumbags. Budget my hole. Ill never use them again and I'll not be leaving it at this. Robbery and conned us. Steer clear. Use old pictures and reviews and dont even have reps or anything when you arrive.
1 de julho de 2025
Avaliação não solicitada
Resposta da Budget Travel
Hi Ken
You booked your holiday on Friday 23rd of May at 22:15. The following day you called about changing hotel and on the Monday morning at 10:37 we contacted you and you advised you wanted to cancel your holiday. We informed you that as you had opted for a payment plan you were liable for flight cost and cancellation fees which you were informed of when making your booking. You then decided to change your hotel and the team here responded efficiently to your request sending you options within your budget. You received your flight confirmation at the time of booking and detailed on this was seat allocation for two members of your party. Had it been brought to our attention that your son was autistic we would have allocated seats immediatley but we were not informed of this until Saturday the 2nd of August.
We regret to read your review however we disagree with your comments as the team here have only ever tried to help you.
Regards
Budget Travel
Awful experience from start too finish
Awful experience from start too finish
Unprofessional rude and liars
Booked holiday and try too cancel due too state of hotel
Was told we would have too pay over 4000 if cancelled due too the flights and our seats being allocated
So we changed hotel payed threw the noise for it
Little choice ,
Fast forward too doing check in , only too see we wherent sitting anywhere near each other ..
The expected my 12 year old special needs son
Sit alone , said as he was 12 he was classes as an adult therefor could sit alone .
He is highly autistic and wouldn’t be able too sit alone..
the wouldn’t listen , we explain we had payed already for our seats with them .
Wouldn’t listen blamed Ryan air for everything
We booked with them payed them
How they would they treat a special needs child like this
They should be ashamed we had no choice but too pay for our seats again
Disgusting
2 de agosto de 2025
Avaliação não solicitada
Resposta da Budget Travel
We regret to read your review and are disappointed at your comments as from the notes in your booking the team here did their utmost to assist you when you wanted to change your holiday. You booked a holiday on a payment plan and it is clearly outlined to you when making your online booking that if you cancel your booking, it will be subject to the cost of the flights and cancellation fees. Once your holiday was booked you received your flight confirmation which detailed your seating allocation and at that point the seating allocation was for the 8 year old and 1 adult as a child under 12 cannot sit alone. We were never informed at any point that your 12 year old had autism and had we been made aware when your booking was made we would have done all possible to ensure your seats were assigned together. Please note that you did not pay for seats for any of your party so you have not paid twice.
Regards
Budget Travel
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