I bought (2) hoses with the nozzle guns and swivel adapters. One hose leaked right out of the box while the other was just fine and works beautifully. I initially gave a one star review but now I'm... Ver mais
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Veja o que dizem as avaliações
Purchased two Pocket Hose Copper Bulletin Hoses with sprayers in 2024. One year later the cheap plastic sprayers fell apart and started spewing water from every crevice. It came with a 10 year warrant... Ver mais
I bought two 50 ft Pocket Hose Copper Head - UV Blocker Edition that did NOT last six months before starting to leak in the middle of the hose. Pocket Hose Copper Bullet Hose 10 Year Warranty? The... Ver mais
1 season of Christmas lights then nothing.Lame trouble shooting is it plugged in cmon no warranty no customer support don’t waste your money with anything bulb head Just when I give up you totally re... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Shop BulbHead.com for smart solutions for everyday life. BulbHead® is the official inventor of Pocket Hose, Atomic Beam, Star Shower, Red Copper Pans. Free Shipping on orders $50+
Informações de contato
Docks Corner Rd 200, 08810, Dayton, Estados Unidos
- bulbhead.com
2,7
Ruim
323 avaliações
Não respondeu a avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This is a terrible company Do not buy…
This is a terrible company Do not buy from them they refuse to correct information that they got wrong on an order even though I notified them less than 5 minutes from them confirming the order.
9 de setembro de 2024
Avaliação não solicitada
Resposta de BulbHead
Hi Robert, Thanks for reaching out and letting us know your concerns. We apologize for the inconvenience you've experienced with your purchase. We sent you a request to get your information so that we could look further into this and offer you a solution. Unfortunately, we have not received any response from you in the timeline that Trustpilot allows and we are unable to locate your account or reach out to you. We truly strive to provide top customer service and want to make this right, we kindly ask that you reach out to us here so that we can have the opportunity to assist you and provide a solution.
- Keith, BulbHead Support
Don't use this very dodgy company
Don't use this very dodgy company. Approx 12th/13th Aug 24 I went to the Bulbhead web site to order a Copper Hose; got to 'final review' and saw all the extra costs increasing it from $99 to $129 plus long delivery time and did not place the order; back tracked and deleted my order info and left the site. Ordered from Amazon straight $99, perfect.
Tue 13 Aug received 'Order confirmation" and also PayPal charge of $129. Tue 13 Aug received email from Bulbhead saying I had left the product in my "basket" and would I like to continue, I declined. Between Tue 13 Aug and Tue 27 Aug sent four emails to Bulbhead Cust Services, all returned by Mailer Daemon; sent four messages through their web site messaging - Bulbhead system admin said out of service. Hose delivered 20 Aug, Sent 2 more messages through PayPal messaging saying I did not place the order, and please will they send me a return label and credit my PayPal account immediately. They have not replied to me or to PayPal.
This is appalling business tactics, fraudulent in my view, and I do not recommend anyone should use the company. I am now trying to get my money back through PayPal and I expect that Bulbhead think this is acceptable as long as they get to keep my money.
12 de agosto de 2024
Avaliação não solicitada
Resposta de BulbHead
Hi Suzanne,
We sincerely apologize for the inconvenience you've experienced with your recent purchase. We hold customer satisfaction of utmost importance and deeply regret to hear that you've encountered this issue.
We assure you, as a company policy, we cannot and do not place orders without explicit permission from the customers. The circumstances you've described are highly unusual and not indicative of our standard operation.
Regarding your request for a refund, a return label has been sent to your designated email. Please kindly follow the instructions detailed in the email to return your order.
If you require further assistance or have any additional queries, please feel free to reach out to us at customersupport@bulbhead.com. We're always here to help!
- Keith, BulbHead Support
BULBHEAD SUCKS!!!!!
31 de agosto de 2024
Avaliação não solicitada
Resposta de BulbHead
Hi Wally,
We appreciate you taking the time to share about your experience and apologize for any issues. We truly strive to provide top customer service and excellent products. We sent you a request to get more information so that we can better assist you and offer a solution. We look forward to the opportunity to assist you - Brittany, Bulbhead Support
Do Not Do Business with this Company!
I have never written a review before, but I could not let this terrible experience go unnoted. I ordered a Copper Hose on Bulbhead. They charged my credit card for the full price plus shipping and handling BEFORE revealing the shipping and handling fees. These fees were exorbitant, and I did not wish to go through with the purchase. I immediately called to cancel. Customer service rep said order could not be canceled but she would credit my card immediately and to leave the package and it would be picked up for return. I asked if I should mark "Return to Sender" or "Refused" and she replied no just leave it there and UPS would pick it up. It is now almost 1 month later and my credit card has not been credited and the package has not been picked up. I disputed the charge on my card statement. I called Bulbhead customer service about having the package picked up and was told that I had to return it at my own expense. If I did not want to pay to have it delivered, I am certainly not going to pay to return it. I was lied to by the customer service rep on both counts. Trying to put the charge through before showing the s&h fees is a scam. Deal with this company and you are dealing with liars and scammers!
12 de julho de 2024
Avaliação não solicitada
Resposta de BulbHead
Hello SC,
We apologize for the inconvenience you've experienced with your purchase. It's important to mention that the shipping charges are calculated after the shipping address is entered, and we cannot place the order without your permission.
Additionally, we do not provide a UPS pickup service and we apologize for the miscommunication. We sent you a request to get your information so that we could look further into this and offer you a solution. Unfortunately, we have not received any response from you in the timeline that Trustpilot allows and we are unable to locate your account or reach out to you. We truly strive to provide top customer service and want to make this right, we kindly ask that you reach out to us here so that we can have the opportunity to assist you and provide a solution.
- Keith, BulbHead Support
Bulbhead Lifetime WSrranty sucks!
I purchased a 50-ft hose with lifetime replacement warranty ($50.00). The original hose (pin hole leak) and nozzle (leaking) had to be replaced. Bulbhead replaced them, but tried to charge me a $25,00 handing/shipment fee). Fee was reversed when I complained that I should not have to pay this fee to replace the defective items. DRUM ROLL!!! The replacement items are defective (same problems). Bulkhead will not replace them unless I pay the $25.00 shipping/handling fee. SO MUCH FOR A VALID LIFETIME WARRANTY! Bottom line: Bulbhead is run by a bunch of con artists, i.e. crooks. BEWARE!!
5 de agosto de 2024
Avaliação não solicitada
Resposta de BulbHead
Hi David,
We apologize for the issues you've been experiencing with your product and it was never our intention to inconvenience you in this manner.
We sent you a request to get your information so that we could look further into this and offer you a solution. Unfortunately, we have not received any response from you in the timeline that Trustpilot allows and we are unable to locate your account or reach out to you.
We truly strive to provide top customer service and want to make this right, we kindly ask that you reach out to us at customersupport@bulbhead.com so we can have the opportunity to assist you and provide a solution.
- Keith, BulbHead Support
I ordered 4 Pocket Hose Copper Bullet…
I ordered 4 Pocket Hose Copper Bullet hoses. One 100' and three 50' hoses. The TV add says that they are guaranteed against tears and leaks. The 100' hose has a pinhole leak after 2 months. The offered to replace it under their guarantee if I pay $14.95 for shipping. Not much of a guarantee. The hoses are not worth the money and are of poor quality. Poor customer service!
5 de agosto de 2024
Avaliação não solicitada
Resposta de BulbHead
Hi William,
Our deepest apologies for any inconvenience caused by the issues with your Pocket Hose Copper Bullet hoses.
We sent you a request to get your information so that we could look further into this and offer you a solution. Unfortunately, we have not received any response from you in the timeline that Trustpilot allows and we are unable to locate your account or reach out to you.
We truly strive to provide top customer service and want to make this right, we kindly ask that you reach out to us here [customersupport@bulbhead.com] so we can have the opportunity to assist you and provide a solution.
- Keith, BulbHead Support
a scammer
IMHO - complete scam. advertise on TV all the time, always - order now as we cannot guarantee availability or price in the future. REALLY? Either incompetent company, or more likely IMHO, simply trying to SCARE people to buy now, thing later.
I hat this type of scam
1 de agosto de 2024
Avaliação não solicitada
Resposta de BulbHead
Hi Ron,
Thanks for sharing your concerns with us.
Please note that we carry over a few hundred products. Amid these products, there are indeed some whose supply we are unable to guarantee for an extended period. This is significantly due to issues within the supply chain which are, unfortunately, out of our hands.
We assure you that we're not trying to impose any kind of undue pressure on our valued customers but merely communicating the current situation transparently.
We value your feedback and will certainly consider it.
- Keith, BulbHead Support
Should have checked out company…
Should have checked out company beforehand. Order on AE was immediately denied. Within 1 hour of order a fraudulent amount of within $1.00 to another company tried going through. AE card was canceled and I'm now waiting on a new card. Since I had not done my research I called Bulbhead and changed my card order to Visa. It was immediately denied (red flag) but I called Chase Visa to tell them to put the order through which they did. Then I did the review on this company which I should have done first. Called back Bulbhead to cancel and male representative was very rude. After telling me it had already shipped (within 10 minutes?), it could NOT be canceled and I'd just have to refuse shipment and then he hung up on me. So now disputing through my Visa once again. Lesson learned - do research. Cannot believe the TV Channels that endorse ordering through them. VERY DISAPPOINTED IN CUSTOMER SERVICE.
29 de julho de 2024
Avaliação não solicitada
Resposta de BulbHead
Hello Angie,
We sincerely apologize for any inconvenience or distress that this incident may have caused you.
In response to your complaint, we sent a request to get your information so we could conduct a thorough investigation, and, most importantly, to provide an appropriate solution. However, we did not receive a response from you within the permitted timeline from Trustpilot, and we have found it difficult to locate your account or to contact you directly.
At BulbHead, we are committed to providing the highest quality of customer service and we want to rectify this situation.
We kindly request that you contact us [customersupport@bulbhead.com] so we can have the opportunity to help resolve this issue and provide a suitable solution.
- Keith, BulbHead Support
I never ordered from this company never…
I never ordered from this company never heard of this company. I received the package was frightened to open it. I'm grilled the representatives on how they obtain my address and so called purchased date and what account was used. They told me the purchase was with a visa card, I do not own a Visa card. I immediately told her that this was a scam I will be sending This product back immediately and to remove my name and address from the system.
19 de julho de 2024
Avaliação não solicitada
Resposta de BulbHead
Hi Christina,
We're truly sorry for the inconvenience you've experienced. We sent you a request to gather some details and resolve this issue but didn't manage to get a response from you within the timeline set by Trustpilot. Regrettably, without that information, we can't locate the order or make further contact.
We deeply care about our customer satisfaction and we want to rectify this situation. Please get in touch with us [customersupport@bulbhead.com] at your earliest convenience so we can sort this out together. We're here to help!
- Keith, BulbHead Support
This is a SCAM business
This is a SCAM business
Placed an order that I immediately tried to cancel after unspecified shipping and handling charges were applied. Absolutely no response to me after multiple uses of customer portal on website did not work. Their CUSTOMER SERVICE IS HORRIBLE. They finally contacted me weeks later trying to get me to pay $9.99 to return the product, which arrived after many complaints. I went to my credit card company. They are canceling payment.
8 de julho de 2024
Avaliação não solicitada
Resposta de BulbHead
Hello Charlie,
We're truly sorry for the inconvenience you've experienced. We were unfortunately unable to cancel your order in time. We indeed sent an email to you on 07/18/2024 outlining the steps to refuse the order unopened for a full refund, and also offered to adjust the order value should you decide to keep it.
As per our records, the order has not been returned, which leads us to believe you may have kept it. Of course, if this situation has left you unsatisfied, or if you require further assistance, please don't hesitate to get in touch with us at customersupport@bulbhead.com. Your satisfaction is our utmost priority.
- Keith, BulbHead Support
WRONG AMOUNT OF PRODUCT AND NO REFUND…
WRONG AMOUNT OF PRODUCT AND NO REFUND HELP
3 de julho de 2024
Avaliação não solicitada
Resposta de BulbHead
Hi Bob,
We apologize for the inconvenience you've experienced. We have reached out requesting your information to investigate this matter further but we haven't received any response from you within the timeline that Trustpilot allows and unfortunately, we could not locate your account or reach you.
We aim to offer excellent customer service and intend to right this wrong. We kindly request you reach out to us at customersupport@bulbhead.com so we can provide you with the assistance you need and offer a resolution.
- Keith, BulbHead Support
Horrible experience
Horrible business. No customer service at all, overpriced, no confirmation e-mail after placing an order, high shipping fees. I also tried to cancel my order very shortly after having placed it, and never got a reply In spite of several attempts . DO NOT DO BUSINESS WITH THEM
11 de junho de 2024
Avaliação não solicitada
Resposta de BulbHead
Hello C,
We're truly sorry to hear about your negative experience with our business. We at Bulbhead strive to provide optimal service at all times.
In our attempts to resolve your issue, we sent you a request for more information but unfortunately, we didn't receive any response from you in the given timeline allowed by Trustpilot and as such, we were unable to locate your account or contact you.
Our top priority is customer satisfaction and we would like to rectify this situation. We ask you to kindly reach out to us at customersupport@bulbhead.com so we can offer assistance and establish a resolution.
- Keith, BulbHead Support
SCAMMERS
This company scams customers, represents misleading prices, does not show the full charge until AFTER paying and will not respond to customer service emails. Should be stopped from doing business in US.
26 de junho de 2024
Avaliação não solicitada
Resposta de BulbHead
Hi RGC,
We're truly sorry for the inconvenience you've experienced. We want to clarify that at the checkout stage of our platform, all details including the product price and the total order are displayed for review before submission.
We sent a request for your information to address this issue appropriately. Unfortunately, we did not receive a response within the timeline that Trustpilot allows. This has made it difficult for us to locate your account or contact you directly.
We deeply commit to delivering superior customer service and solving this matter to your satisfaction. Therefore, we kindly request you to contact us at customersupport@bulbhead.com. This will provide us with the opportunity to assist you effectively and find a suitable solution.
- Keith, BulbHead Support
Shipped me 1 item of 2
Shipped me 1 item of 2, but charged for 2.
Texted, e-mailed, called. No response. Shopify handled charge, notified them. No response. Essentially no recourse. Stay away from both.
Updated 10/14/2024
This occurred in June 2024, and today I did receive resolution on this issue with a credit and received an apology for any confusion. I originally rated this a 1 star experience but have upgraded to 4 star as product is as represented.
8 de junho de 2024
Avaliação não solicitada
Resposta de BulbHead
Hi Patrick, we apologize for the delay in responding to your inquiry about your missing order and there is no excuse for the oversight. After reviewing your previous correspondence, we confirmed that only one unit was shipped. We have processed a refund for the missing unit, and we hope this resolution meets your expectations! Thank you for your understanding. - Natalie, BulbHead Support
Revised Opinion of Bulbhead!
I ordered the Pocket Hose Copper Bullet from this company on 06-08-2024. When the package was received, the box was mangled but the product was not damaged. I e-mailed Bulbhead Customer Service but received no immediate reply. I called their customer service telephone number several days later, and the person I spoke to said that they were not liable for reimbursing me for the shipping charges since ..."it was not their fault." The shipping box was paper thin, and the product was NOT wrapped inside the box to protect it from excessive handling/shipping issues. However, in a subsequent contact with Bulbhead, the company listened to my concerns and reimbursed me for the shipping charges. Overall, I like the product that I purchased,and I appreciate the company's willingness to listen to my concerns as a consumer. Thanks.
24 de junho de 2024
Avaliação não solicitada
Resposta de BulbHead
Hi Paula,
We offer our sincerest apologies for the inconvenience you've experienced with your order.
Our records indicate that, as a courtesy, a credit of $10 was processed for you on July 31, 2024, even though the shipping charge was only $7.99. We kindly request you to review your account statement for this credit.
If you require further assistance or have any additional queries, please feel free to reach out to us at customersupport@bulbhead.com.
- Keith, BulbHead Support
Overpriced Garbage!
Overpriced. GARBABGE! Spend a few extra dollars and buy Quality from USA!
23 de junho de 2024
Avaliação não solicitada
Resposta de BulbHead
Hi Thomas,
We are truly sorry to hear about your dissatisfaction. It's our sincere regret if our product did not meet your expectations. At Bulbhead, we work towards providing high-quality products at the best prices.
We attempted to gather information regarding your situation to find a suitable solution and sent you a request. Regrettably, we haven't received a reply from you within the timeframe that Trustpilot permits us, and as a result, we're unable to identify your account or initiate contact.
We are committed to delivering superior customer service. Kindly reach out to us at customersupport@bulbhead.com. This would allow us to assist you and come up with a resolution.
- Keith, BulbHead Support
It doesn’t even deserve 1 star
It doesn’t even deserve 1 star. Just got off phone after calling 4 times. Apparently everyone is Asian or Latino. English terrible. The one so called customer support must of put me on mute and repeated to me, 4 times caller can not be heard apparent audio issue
disconnecting call. This is a scam. I had called about orders which were charged immediately and yet I left my order at check out. But it’s being shipp d from Nevada. I just wrote a review about an hour ago about the issues I was having with Bulbhead and the pocket hoses. I recommend everyone to order stuff from Amazon. At least you get customer satisfaction immediately with orders, errors and cancellations.
22 de junho de 2024
Avaliação não solicitada
Resposta de BulbHead
Hi Diane,
We are truly sorry to hear about the unfortunate experience you've had with our customer service. We want to assure you that it's not a typical situation.
Please allow me to clarify that we cannot, under any circumstances, place orders for customers without their permission. An order can only be processed when you complete the checkout process by clicking the 'Submit Order' button. In line with our policies at www.BulbHead.com, all orders are prepaid.
If you require further assistance or have any additional queries, please feel free to reach out to us at customersupport@bulbhead.com.
- Keith, BulbHead Support
I am very disappointed with the…
I am very disappointed with the costumer service. I returned unopened box of pocket hose they are advertising in TV. It's one month already they haven't send back my refund. I called twice and the representative always apologizing saying it will take 3-5 days to see my refund. Here now exactly one month I haven't seen refund of my money. I will never recommend to buy something in this company. Better order in Amazon.
21 de maio de 2024
Avaliação não solicitada
Resposta de BulbHead
Hello Guillerma,
We sincerely apologize for the disappointing experience you've had with our customer service. Our aim is always to provide excellent customer service and we regret that we have not met this standard in your case.
We sent you a request to get your information so that we could look further into this and offer you a solution. Unfortunately, we have not received any response from you in the timeline that Trustpilot allows and we have been unsuccessful in locating your account or establishing further contact with you.
To address this matter swiftly and effectively, we kindly request that you reach out to us directly at customersupport@bulbhead.com.
- Keith, BulbHead Support
Mother ordered item 6 weeks told was…
Mother ordered item 6 weeks told was shipped. 2 weeks later told out of stock, money would be refunded. Took 8 weeks to get refund. This company is a total rip off. Do not buy anything through. you may loose your money. Wow won't let give actual date, either.
20 de junho de 2024
Avaliação não solicitada
Resposta de BulbHead
Hi Craig,
We apologize for the inconvenience you've faced. We strive to provide the best shopping experience to all our customers, and it seems we fell short in your case.
We sent you a request to get your information so that we could look further into this and offer you a solution. Unfortunately, we have not received any response from you in the timeline that Trustpilot allows and we have been unsuccessful in locating your account or establishing further contact with you.
Our priority is excellent customer service, and we are committed to making things right for you. I kindly request that you get in touch with us at customersupport@bulbhead.com so we can have the opportunity to assist you and provide a solution.
- Keith, BulbHead Support
$100 extra charged
Just ordered with free shipping. Get confirmation and additional hose added PLUS shipping. Tried to cancel order right after confirmation and they said it is ready to ship and can’t be stopped and I must refuse delivery. Scam. Order is almost $100 more than expected 😡 I will admit that customer service was nice but I’m not confident of seeing a refund. Of note - I DID receive the refund. I ended up ordering item directly through AMAZON. The QR code to register and warranty the product DOES NOT work.
14 de junho de 2024
Avaliação não solicitada
Resposta de BulbHead
Hi Susan,
Our sincerest apologies for the inconvenience you've experienced. This is certainly not the experience we want our customers to have.
Please be informed that a full refund was processed to your original mode of payment on June 28, 2024. We kindly ask you to check your account statement around this time.
If you require further assistance or have any additional queries, please feel free to reach out to us at customersupport@bulbhead.com.
- Keith, BulbHead Support
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