Burrells Avaliações 169

It was easy and quick delivery and and the product and price very good

I contacted customer services regarding an issue I was finding online. They were excellent and went above and beyond to provide great customer service.

Arrived on time.

The Necklace was so lovely , such good value for money . In a really nice box. So pleased.

Fast delivery (next day as promised) and good discounts/promotion for Black Friday.

Good shit. I asked for a custom size that wasn’t an option in the ring I bought, and they delivered it to my description.
No complaints, though it would be nice if they stated on the website that the Ruby and Diamond and lab grown. It would just be more informal

Really nice seiko watch at a fantastic price

Didn’t realise Burrells were just a name for T H Baker, I thought I was supporting a smaller business. Everything arrived as promised and was easy to buy from them, but wish I’d realised who I was shopping with rather than find out when opening the package and seeing the order sheet. For this reason I can’t give them a better score as I feel they’re a bit disingenuous

Ordered a Tissot watch online on Thursday. Received an email the following day to say unfortunately they didn't have it in stock. A mistake with their website. Item discontinued. I reluctantly agreed to receive a refund. 3 days later the same item is still showing as available on their website. It allows me to put it into my basket and order it. I called to double check and was told unfortunately they don't have stock and would be updating their website. :(
Update - I received my refund the next day and product now removed from their website.

Good communication when queried eta of limited edition Seiko

Competitive price for 18K Ear Rings which appeared to be exactly what the Wife was looking for. Arrived quickly & were perfect.

Great product, price and finance deal plus delivered on time

The price was reasonable compared to any other shops/sites.
The shipping was very quick, got it on time and it’s greatly appreciated.

Watch strap made smaller but not done correctly. I asked for a link to be taken out which Burrells did but they did not put the pin back in correctly on the strap. I tried contacting Burrells by email and phone but email ignored and calls never returned. I had to spend out extra money getting the strap fixed from a local jeweller which is not good enough considering the watch cost me nearly £2000. I also send photos to Burrells.
Also please be aware that 0% interest is offered all over the site but because this watch was on sale then you get a 15.9% APR. Wish I had gone with another company.
Ver disappointed and will not be buying from this company again.

Good prices and very quick free delivery.

Great service

Very easy to order and very quick in delivery service

as always, they are professional and serious, I am satisfied.

Very swift delivery. Kept up to date in relation to delivery.
Item was exactly as described, extremely pleased with item.

Disappointed and Misled – Not a New Watch
I purchased a Longines DolceVita that was advertised as brand new, but what I received tells a different story. The watch arrived with visible scratches, no protective film, a very dirty strap, and the tag was missing. It’s clear this was either a used display item or a returned watch, definitely not new as advertised.

What’s more concerning is that I’ve seen other customers reporting the same issue, yet it seems nothing is being done about it. This kind of misleading advertising is unacceptable, especially for a luxury item. I expected much better.