i win and Make Request for withdraw after That it Make realise why i win. Since 11th of May No 1 Response to email or reply Review. I Think I got Scammed by This Butler Bingo after win.1 Year i spend... Ver mais
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Veja o que dizem as avaliações
Mada was great help on live chat very happy chat from start to finish 😀 couldn't have got what I need done any faster then what Mada done for me on live chat 😀 Keep up the great amazing work Mada pl... Ver mais
A empresa respondeu
My customer support agent Maxi.M was an absolute pleasure to chat with resolved and answered my queries very polite fast and a jiy to speak with as always butlers bingo 100% pleased with your service... Ver mais
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Joined tonight easy site to use and I had good experience as won quite a fair bit money by depositing £10 with welcome bonus. Withdrawal process is 24 hours from butlers bingo as told by chat adviso... Ver mais
A empresa respondeu
Detalhes da empresa
Butlers Bingo
Escrito pela empresa
- Butlers Bingo brings you fun online bingo and casino games straight to you in the comfort of your own home. With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Butlers Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@butlersbingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@butlersbingo.com
- butlersbingo.com
3,9
Muito Bom
1 mil avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
James was very helpful and helped with…
James was very helpful and helped with my question very quick and efficient I was very happy
22 de outubro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Wayne,
We greatly appreciate your feedback. It’s wonderful to know that James provided you with such timely and effective support. Thank you.
Regards,
The Butlers Bingo Team
Teresa was awesome
Teresa was awesome, helped me out and explained everything
21 de outubro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Leanne,
Many thanks for your lovely feedback. We’re delighted Teresa could help and ensure everything was explained perfectly.
Regards,
The Butlers Bingo Team
Used to be a great little site now its…
Used to be a great little site now its gone downhill. Bonus rounds are non existent and if by chance you do land one the returns are poor.
21 de outubro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hello Chloe,
Many thanks for taking the time to provide Feedback. As always it is greatly appreciated and helps us to improve.
So sorry that you feel that the Site has gone downhill. We appreciate that it can be frustrating when things do not go as planned. Please feel free to reach out to our dedicated Support Team to discuss this matter further, they will gladly listen and fully review for you.
Our Team are available 24/7 either on Live Chat or by Email support@butlersbingo.com
Kind regards
The Butlers Bingo Team
garbage
garbage , tried singing up, typed in nationality united kingdom, went blank tried 5 or 6 more same thing, gave up
17 de outubro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hey Barry,
Many thanks for taking the time to provide Feedback.
So sorry that you have not had a much better experience. This is likely a technical issue. Please feel free to contact our Live Support Chat Team who are available 24/7 and will happily assist you in resolving the problem & providing troubleshooting steps. Thank you.
Kind regards
Team Butlers
I've not been with this site very long…
I've not been with this site very long but do like the games I recently spoke with Savannah about my withdrawal she says it would be done by 6 pm which is 24 hours or more .
16 de outubro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hello Jacqueline,
Many thanks for taking the time to provide Feedback.
So pleased that you have chose Butlers Bingo & thank you like the games available. We trust that Savannah assisted with your query adequately and that you have received your Withdrawal.
Apologies if the processing time seemed a bit long for you. We are addressing this issue and really are trying to improve. Thank you.
Kind regards
Team Butlers
AVOID this site
AVOID this site! I am at the point where I truly believe I’m being scammed! They were happy to take the deposit but come to withdraw and it’s taken them 4 days, 50 emails of identification verification, I’ve sent everything from a selfie to my passport to 3 months of bank statements and still they haven’t approved it or resolved the issue and are still holding my funds.
I’ve tried to message on the chat for help with the overwhelming emails (50 in 3 days from one site is insane!) and The chat was closed down on me as I was typing.
Horrific site anyone thinking of joining don’t! They take your money and block you from getting your winnings back!
13 de outubro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Jayne,
We’re truly sorry to hear about your experience — this is certainly not the standard of service we strive to provide. We completely understand how frustrating this must have felt, and we apologise for the inconvenience caused during your verification and withdrawal process.
It looks like this has now been resolved, but if you still have any questions or concerns, please don’t hesitate to reach out to us — we’ll be more than happy to help.
Thank you for taking the time to share your feedback; it helps us improve and ensure a smoother experience for all our players going forward.
Warm regards,
Butlers Bingo
hi i would like to thank Gael for…
hi i would like to thank Gael for helping me today shes a absolute diamond
8 de outubro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hello Shane,
Many thanks for taking the time to provide a review.
Delighted that you have found Gael to be her usual helpful self. We will happily pass along your feedback to her.
Kind regards
Team Butlers
Great site
Great site. Great bonuses weekly. Live chat team are spot on 👌👌
5 de outubro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Gary,
Thank you for your kind words. We're delighted to hear you're enjoying the site, our weekly bonuses, and the support from our live chat team. Your feedback is truly appreciated
Regards,
The Butlers Bingo Team
Gel was a great help and sorted our my…
Gel was a great help and sorted our my issue straight away
4 de outubro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Kerry,
Thank you for your feedback. We're delighted to hear Gael was able to assist you quickly and effectively, we'll be sure to pass on your kind words!
Regards,
The Butlers Bingo Team
Resposta da Butlers Bingo
Hi Kellie,
Thank you for your lovely feedback, we’ll be sure to pass your thanks on to Teresa!
Regards,
Lost nearly £100.00 on Flintstones…
Lost nearly £100.00 on Flintstones bedrock riches.
Went to a competitive site staring with a V and won it back within 10 spins.
This blatantly tells me that Butlers are on the fiddle and their RTP has worsened.
They used to be half decent but I won't be returning to them any time soon
19 de setembro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hello Richard,
Thank you for taking the time to provide Feedback.
We are very sorry that you have not had a better experience. Kindly be advised that our generous RTP Rates are clearly displayed and accessible on the Website www.butlersbingo.com
Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes. Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
There are complex random number generator (RNG) algorithms in place, which are not controlled or manipulated by the casino. Thank you.
Kind regards
The Butlers Bingo Team
I've haven't experience nothing problematic!!!
Have been playing Butlers Bingo for quite some time now and haven't experienced nothing problematic! No issues with withdrawing etc plus there's things to keep you safe if your over spending etc. Its a decent fun site with nice customer service.
11 de setembro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hello there,
Thank you so much for taking the time to leave a review. We are truly delighted that you are happy with your gaming experience with us. We really do appreciate your loyalty, will also send on your kind words to our Customer Service Team. Thank you!
Kind regards
Team Butlers
Gael was very helpful and friendly…
Gael was very helpful and friendly quick responses and he helped with every enquiry thank you 😊
2 de setembro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Gareth,
Thank you for your kind feedback. We're delighted to hear that Gael was able to assist you so efficiently and courteously. Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience.
Regards,
The Butlers Bingo Team
Really fast to resolve issue
Really fast to resolve issue
Thank you TERESA 😊
26 de agosto de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Geoffrey,
We’re thrilled to hear your issue was resolved swiftly. Teresa is indeed a star! 🌟 Thank you for your kind words and for taking the time to share them.
Regards,
The Butlers Bingo Team
Resposta da Butlers Bingo
Hello Karolina,
Many thanks for your very kind review, so pleased that you have found our Team helpful.
Remember should you ever have any queries the Customer Support Team are available 24/7 for assistance.
Regards
The Butlers Bingo Team
I asked a question and straight away I…
I asked a question and straight away I was dealt with I was v pleased and dealt with with a lot of respect so ty to live chat x
13 de agosto de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Joan,
Thank you for your kind feedback. We're delighted to hear you were assisted promptly and respectfully. Our live chat team will be so pleased to know they made a positive impact!
Regards,
The Butlers Bingo Team
Fast and lovely
12 de agosto de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Claire,
Thank you for your kind words. We're so pleased to hear you found our service both fast and lovely, it's exactly what we aim for!
Regards,
The Butlers Bingo Team
Great customer service
Theresa was great at sorting my issue out quickly and efficiently.
10 de agosto de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi MISSZOEAVEYARD,
Many thanks for taking the time to leave a review. We are delighted that you were impressed by Theresa's Customer Support skills. She is a true professional and we will pass on your feedback to her.
Kind regards
The Butlers Bingo Team
Savannah
Savannah was very polite and very helpful to assist me with my enquiry today
9 de agosto de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hey Peter,
Thank you very much for providing your positive Feedback. We are very pleased that Savannah was polite and helpful when assisting you. She is a valued team member!
Kind regards
The Butlers Bingo Team
James at Butlers Bingo
James at Butlers Bingo , was really helpful and made things easier with my account wich I'm greatfull of , customer service is a big importance and the nicer and more genuinely helpful and understanding they are the better , I had all the help I could get and I'm happy too had been assisted .
7 de agosto de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hello Ashley.
Thank you so much for taking the time to leave us a review.
We are delighted that James was helpful in assisting with your query. Should you ever have any questions or queries kindly note that our Professional Customer Support Team are available 24/7 to help!
Kind regards
The Butlers Bingo Team
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