i win and Make Request for withdraw after That it Make realise why i win. Since 11th of May No 1 Response to email or reply Review. I Think I got Scammed by This Butler Bingo after win.1 Year i spend... Ver mais
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Veja o que dizem as avaliações
Absolutely waisted time. My experience was - deposited 10£ and 10 bonus on bingo which nothing says before depositing. must be 100 free spins. But before you get this bonus you must play till £0 then... Ver mais
A empresa respondeu
Joined tonight easy site to use and I had good experience as won quite a fair bit money by depositing £10 with welcome bonus. Withdrawal process is 24 hours from butlers bingo as told by chat adviso... Ver mais
A empresa respondeu
My customer support agent Maxi.M was an absolute pleasure to chat with resolved and answered my queries very polite fast and a jiy to speak with as always butlers bingo 100% pleased with your service... Ver mais
A empresa respondeu
Detalhes da empresa
Butlers Bingo
Escrito pela empresa
- Butlers Bingo brings you fun online bingo and casino games straight to you in the comfort of your own home. With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Butlers Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@butlersbingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@butlersbingo.com
- butlersbingo.com
3,9
Muito Bom
1 mil avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I wanted to close my account as I was…
I wanted to close my account as I was gambling too much.
I had 2 amounts for £550.
They are refusing to pay me out .
This has been going on for 7 days now and I really need the cash back..
They don't want to pay me .
I am taking it further with IBAS and the press, if anyone wants to join me to fight my cause.
17 de março de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Jacqueline,
We understand your concerns and appreciate your patience. We’ve looked into this, and we can confirm that the issue has now been resolved. If you need any further assistance, please don’t hesitate to reach out to our support team.
Best regards,
Butlers Bingo
its a good site two play all my games…
its a good site two play all my games on and teresa help me so very much about my money goin into my bank so a big thank to her for that
24 de março de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi John,
Thank you for the kind words! We’re so happy to hear you're enjoying the site and that Teresa was able to help with your banking issue. She’s a star! 😊 A big thank you to her from all of us!
Regards,
The Bultlers Bingo Team
Very helpful.
Very helpful.
Easy to get intouch woth customer service.
Very polite.
23 de março de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Kelly,
Thanks so much for your kind words! We're thrilled to hear our customer service made a difference. We’re always here to help – don’t hesitate to reach out anytime!
Regards,
The Butlers Bingo Team
Hi i regular customers on been the site…
Hi i regular customers on been the site good 3yrs snd i love playing on because thy the games i love playing plus they have fabulous new promotion everyday and if u have any problems or issue regarding games sigining payments the agent solves the problem my favourite on here jason very good helps ne out with all problems 😊 i recommend to all whp likes game bit fun this perfect site.....
22 de março de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Yasir,
Thank you so much for the glowing review! We're thrilled to hear you've enjoyed your experience over the past 3 years. Jason will be especially happy to know he’s been a big help! We really appreciate your recommendation and are glad you love the games and promotions. Here's to many more fun sessions ahead! 😊🎉
Regards,
The Butlers Bingo Team
Customer service great I’m happy with…
Customer service great I’m happy with the site
22 de março de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Colin,
Thanks for the great feedback! We're so glad to hear you're happy with the site and our customer service. We’re always here if you need anything!
Regards,
The Butlers Bingo Team
Absolutely horrendous
Absolutely horrendous, stay away from this website. Signed up, had a few wins on the locked wagered bonus then by the time you have wagered nothing was left, managed to get up to £70. After that not one win, not even one bonus after multiple, I mean multiple spins. I agree with other reviews this is just an abosolute scam. At least with other betting sites you get more frequent wins. I have lost £200 on 20p spins.
19 de março de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Aaron,
We’re sorry to hear that your experience wasn’t what you had hoped for. We completely understand that playing should be fun and entertaining, and we never want anyone to feel disappointed.
Our games operate on a fair and regulated Random Number Generator (RNG), ensuring that every spin is completely random, just like you’d find on any licensed gaming site. While wins can never be guaranteed, we know how frustrating it can be when luck doesn’t seem to be on your side.
If there’s anything we can do to assist you, we’d be happy to take a closer look at your account. Please feel free to reach out to our support team—we’re here to help!
Wishing you the best,
Butlers Bingo
Wade was very helpful
Wade was very helpful. Looked for free spins that im sure were there when i paid in funds, he also gave me some free spins for my birthday as i had missed them. Dont like not being able to take any winnings from the free spins though unless you pay in 10x what you win !
19 de março de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi J
Thanks for sharing your feedback! We're glad Wade could help out and make your birthday a bit brighter with those free spins! 🎉 We totally understand your thoughts on the terms, and we’re always working to improve. Hope to see you back soon for more fun!
Regards,
The Butlers Bingo Team
Fine until you try and withdraw
As others have said, all is fine until you try and make a withdrawal then they will ask for more and more documents before claiming you have broken some unspecified rules so they can withhold your winnings. They wanted a selfie with me holding my passport, front and back of my card, 6 months of bank statements, explanations for unrelated transactions on my statement from months ago, payslips, a bill, then they claim I broke the terms and stop responding. Same with their sister sites glossybingo, rosybingo, diamondbingo. Scam site. Avoid.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Steven,
We’re sorry you feel this way. Our verification process follows strict processes to keep accounts secure and ensure fair play. We understand it can be frustrating, and we always aim to make it as smooth as possible. We appreciate your feedback and will keep working to improve the experience.
Best,
Butlers Bingo
Thank you so much ralcua so appreciate…
Thank you so much ralcua so appreciate how you was polite very helpful i bet u always have a smile on ya face wich is a gd thing you make people very welcome so thank you you gave me the information I needed and didn't take long at all so much appreciated and thank you
9 de março de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Liz,
Thank you for such a lovely review! It was our pleasure to help, and I’m so glad we could make your experience a positive one. Thanks again for your kind words! 😊
Regards,
The Butlers Bingo Team
Quick Customer Service
Quick responses from the two people I've needed to talk to, Raluca especially.
My time in hospital will be that bit more entertaining now. Thanks!
9 de março de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Renshaw,
Thank you for the kind words! I'm so glad I could help make your time a little brighter. Wishing you a speedy recovery, and don’t hesitate to reach out if you need anything else!
Regards,
The Butlers Bingo Team
Great Casino
Very easy to join,payouts received within a day.Great games.
9 de março de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi There,
Thanks for the awesome review! We're thrilled to hear you had a smooth experience and enjoyed the games. Looking forward to having you with us for more fun!
Regards,
The Butlers Bingo Team
Rachel was excellent on the chat
Rachel was excellent on the chat. She replied to my query right away and was polite and helpful. Thanks!
7 de março de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Emily,
Thank you for the great feedback! We're so glad Rachel could assist you. We’ll be sure to pass along your kind words. If you need anything else, we're always here to help!
Regards,
The Butlers Bingo Team
Signed up to butlers bingo with no…
Signed up to butlers bingo with no problems. Customer service is fab and very quick to answer your query. Withdrawal does take a while but it does eventually arrive by 6.30pm same day or 6.30pm following day. I withdrew yesterday morning and recieved winnings yesterday afternoon. I have been very lucky to withdraw again and should recieve my winnings by this afternoon. Thank you butlers bingo 😊
6 de março de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Clhoe,
Thank you so much for your detailed review! We're thrilled to hear you had a smooth sign-up experience and that our customer service was able to assist quickly. We're also glad to know you received your winnings promptly! Best of luck with your future withdrawals, and thanks for choosing Butlers Bingo! 😊
The Butlers Bingo Team
Any problems and open up the chat page…
Any problems and open up the chat page and if you're lucky enough to get TERESA, who is Fantastically knowledgeable, they will help you instantly!
3 de março de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi M,
Thanks for the shoutout! We're so glad Teresa could help you out. She's truly a gem! Don’t hesitate to reach out if you need anything else – we're here to assist!
Regards,
The Butlers Bingo Team
Resposta da Butlers Bingo
Hi Aaron,
Thank you for the kind words! We’re so glad to hear you had a great experience with us!
Regards,
The Butlers Bingo Team
Amanda was sooo helpful..ty so much x
23 de fevereiro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Christina,
Amanda is a rockstar! Thanks for the love – we’ll be sure to pass it on to her! 💫
Regards,
The Butlers Bingo Team
Helpful service
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Wayne,
Thanks for your feedback! We're glad we could assist you. We hope to make your next experience even better and earn that 5th star! ⭐😊
Best,
Butlres Bingo
Top customer service
Many thanks to Amanda who helped with the verification process awaiting withdrawn funds to hit my account
16 de fevereiro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Emma,
Thanks so much for your kind words! Amanda’s always happy to help. We’re crossing our fingers that those funds land in your account soon! 😊
Regards,
The Butlers Bingo Team
Problem sorted quickly
Problem sorted quickly. All good
15 de fevereiro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Gerry,,
Thank you for your review! We're glad we could sort out your issue quickly. 😊 If there's anything we can do to make your experience even better, let us know—we’d love to earn that 5th star next time! ⭐⭐⭐⭐⭐
Best,
Butlers Bingo
Very good and helpful
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da Butlers Bingo
Hi Jackie,
Thank you for your kind review! We're so happy to hear you found our service helpful. We truly appreciate your feedback!
Regards,
The Butlers Bingo Team
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