Buy3x Avaliações 57

Resposta da Buy3x

15 de dez. de 2025

Hi,
We are truly sorry for your experience and we completely understand your frustration.

The delay you faced was due to unexpected customs clearance issues on international shipments, which unfortunately impacted delivery timelines. We agree that the lack of communication during this period was not acceptable, and we sincerely apologise for that.

Regarding the missing item: in some cases, orders are split into multiple shipments to comply with customs value limits. This should have been clearly communicated to you, and we regret that it wasn’t. The remaining item was not ignored, and we will ensure this is either delivered to you or fully refunded immediately.

As a growing startup, we are learning and improving every day, but that does not excuse the inconvenience caused to you. Your feedback has been taken seriously, and we are actively strengthening our customer support and shipment updates to prevent this from happening again.

Please rest assured — we want to resolve this properly. We request you to contact us once more at support@buy3x.com
or WhatsApp us with your order number so we can close this at priority.

Thank you for bringing this to our attention, and again, we are genuinely sorry for the inconvenience caused.

Kind regards,
Team Buy3x

Resposta da Buy3x

15 de dez. de 2025

Thank you so much for your kind words! 😊
We’re really happy to hear that your order was delivered as promised and that you’re satisfied with the originality and pricing of our products. Your support truly means a lot to us and helps us grow.

We look forward to serving you again soon!

Warm regards,
Team Buy3x

Resposta da Buy3x

15 de dez. de 2025

Hi,
We are truly sorry for the delay and the lack of response you experienced — this is not the level of service we aim to provide.

Due to unexpected customs and logistics delays, some shipments were impacted, but we fully acknowledge that the communication gap from our side was unacceptable. We sincerely apologise for the frustration this has caused.

Please share your order ID with us by contacting contact@buy3x.com, and we will issue a full refund immediately if the order has not been delivered. Your case will be handled on priority.

We understand your disappointment and are really sorry for the inconvenience caused. Thank you for bringing this to our attention — it helps us improve as we continue to strengthen our processes and customer support.

Kind regards,
Team Buy3x

Resposta da Buy3x

15 de dez. de 2025

Hi,
Thank you for taking the time to update your review and for acknowledging the refund issued on 23rd November.

We completely understand your frustration regarding the long wait and the lack of professional communication earlier, and we sincerely apologise for the inconvenience caused. Your experience has highlighted areas where we needed to improve, and we have taken this feedback seriously.

As a growing startup handling international logistics, we faced unexpected customs delays during that period, but we agree that this should have been handled with clearer and faster communication from our side.

We truly appreciate you giving us 3 stars, and we hope that in the future we’ll have an opportunity to serve you better and restore your full confidence in Buy3x.

Thank you again for your honest feedback — it helps us improve.

Kind regards,
Team Buy3x

Resposta da Buy3x

15 de dez. de 2025

Hi,
We are truly sorry to hear this and we completely understand your disappointment.

This is not the experience we want any customer to have. Please share your order number with us by emailing support@buy3x.com
or contact@buy3x.com
, and our team will look into this immediately. If the order has not been delivered, we will resolve this on priority, including a full refund if required.

We sincerely apologise for the inconvenience caused and appreciate your patience. We genuinely want to make this right for you.

Kind regards,
Team Buy3x

Resposta da Buy3x

15 de dez. de 2025

Hi,
We are genuinely sorry to read this and we completely understand your disappointment.

Regarding the Amla Water, we want to clarify that it is a water-based herbal formulation, which naturally has a very mild or no strong fragrance. That said, if the product did not meet your expectations, we fully respect your feedback.

Concerning the second item, receiving an incorrect product is unacceptable, and we sincerely apologise for that mistake. We also regret that our communication stopped after your refund request — this should not have happened.

Please rest assured, we are happy to issue a full refund immediately for your order. Kindly email us at support@buy3x.com
or contact@buy3x.com
with your order number, and we will prioritise this without any further delay.

We are a growing startup, and while we strive to serve our customers honestly, we clearly fell short in your case. Your feedback has been taken seriously, and we are actively improving our product checks and customer support processes.

We’re truly sorry for the inconvenience caused and hope you’ll allow us the opportunity to resolve this properly.

Kind regards,
Team Buy3x

Resposta da Buy3x

15 de dez. de 2025

Hi,
We are truly sorry for the delay and the lack of response you experienced — we completely understand your frustration.

The second order was unfortunately held and rejected during customs clearance, which caused the extended delay. We agree that our communication during this time should have been much better, and we sincerely apologise for that.

Please rest assured that a full refund has already been issued for your second order. We’re very sorry that this affected your experience, especially since you were happy with the product quality.

As a growing startup, we are actively improving our logistics and customer support processes to ensure this does not happen again. Your feedback has been taken seriously.

Thank you for your patience, and we’re genuinely sorry for the inconvenience caused.

Kind regards,
Team Buy3x