Buy Me Once UK Avaliações 

160
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible customer service! I moved house and accidentally entered the wrong shipping address. I emailed 3 times trying to get this changed before it was shipped and had no response. I then went onto t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Love buy me once - they have a great selection of high quality products that are reasonably priced and excellent value in the long run. Such a refreshing change from the mass produced, limited lifespa... Ver mais

Avaliado com 5 de um total de 5 estrelas

We needed to get some new pans after switching from a gas to an induction hob. We really appreciated having a small curated range specifically selected for quality and longevity to choose from on the... Ver mais

Avaliado com 4 de um total de 5 estrelas

Bought a toothbrush and replacement heads as I hate the excessive packaging and complex, non recyclable structure of most toothbrushes. All arrived in time, nicely packed in cardboard and looked lo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Balcões
  2. também em
  3. Loja de artigos domésticos

Escrito pela empresa

Buy Me Once researches and sells long-lasting products.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

160 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 61% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(160)

39 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Sorted

I didn’t receive the order but waited as the website said it may take several days to fulfill orders

It turns out that there was a problem with the Post Office holding the parcel hostage because there was extra postage to pay

This was sorted out very quickly by Buy Me Once UK and I hope to receive the package shortly

I hope to update the review when my wife comments on the quality of the product

30 de setembro de 2024
logotipo da Buy Me Once UK

Resposta da Buy Me Once UK

Oh no, I'm so sorry Mark.
Looking at your order details, I can see that it was sent in good time, but when I check the Royal Mail tracking, there was an issue with the postage. Please don't worry. I'm sure we can get this sorted out for you in the next day or so.
I will email you directly with more details and a Christmas shopping discount by way of apology.

All the best,
Tara

Avaliado com 5 de um total de 5 estrelas

Elephant Box Water Bottle

I purchased on the 19th of July, a 750ml stainless steel from BuyMeOnce after having misplaced a waterbottle that I had previously. It arrived on the 22nd of July. I'm very pleased with my purchase, and am pleased also that I was able to help the environment in the process also!

22 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Great service and aftercare

I ordered a Suri toothbrush from Buy Me Once. It arrived quickly, but unfortunately it stopped working after a couple of weeks.
Buy Me Once liaised with Suri and came back to me with some suggestions for solving the problem. When none of those worked, the very friendly and efficient Tara arranged for Suri to send a replacement. It was clear throughout that it wasn't about selling you something and that's the end of it; she clearly cared about the whole customer experience.
Buy Me Once is a great concept - sustainable consumption.

1 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great products

Great products, arrived quicker than expected

25 de maio de 2024
logotipo da Buy Me Once UK

Resposta da Buy Me Once UK

Thank you for your feedback! We're glad to hear you love our products and that they arrived promptly.

Avaliado com 1 de um total de 5 estrelas

Company should be called Use Me Once

I ordered an item on 10 May, and received an email 5 days later informing me my item was on the way and so I waited.

After two weeks and no sign of the item I checked the Royal Mail tracking info and saw that the item had been delivered....but not to my address. The company had issued the address label incorrectly.

I notified them of their error and attached a photo of the Royal Mail tracking photo showing the incorrect address label.

Despite numerous efforts to contact the company since 24th May, as of 31st May I've received no response.

I've renamed the company Use Me Once as I won't be buying anything from them again. I hope other buyers have better luck receiving items, and better service if things don't go to plan.

31 de maio de 2024
Avaliação não solicitada
logotipo da Buy Me Once UK

Resposta da Buy Me Once UK

Hi Archie,
Tara here, I am SO sorry. For some reason, your emails from 24th May were flagged as spam and therefore not picked up by our customer service system. We will be looking into your order immediately.

We will also be looking into why an email from one of our lovely customers was incorrectly been flagged. This isn't something that usually happens.

Please expect an email from us in the next hour or so with an update. And please accept my heartfelt apology. This must have been so annoying for you.

All the best,
Tara
CEO Buy Me Once

Avaliado com 5 de um total de 5 estrelas

Excellent

Very happy to have discovered Buy Me Once. Will certainly buy again.

25 de abril de 2024
logotipo da Buy Me Once UK

Resposta da Buy Me Once UK

Thank you so much for choosing Buy Me Once - we're pleased that you enjoyed your experience with us! We hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Always a fantastic place to shop

Always a fantastic place to shop, and my first choice when I want to buy something durable, elegant, with quality workmanship.

26 de março de 2024
logotipo da Buy Me Once UK

Resposta da Buy Me Once UK

Thank you for this kind review! We're pleased you love shopping with us and we hope to see you again.

Avaliado com 5 de um total de 5 estrelas

Fantastic concept and service

First time purchaser drawn to the concept of this, especially in todays throw away world. I have bought a Solidteknics skillet which I already love and I'll be back for other items. First class service and products.

25 de março de 2024
logotipo da Buy Me Once UK

Resposta da Buy Me Once UK

Thank you for reviewing us, we're happy to hear you are loving your Solidteknics pan. We hope to see you soon!

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, good communication and amazing values

26 de março de 2024
logotipo da Buy Me Once UK

Resposta da Buy Me Once UK

Thank you for your kind feedback, we're pleased you enjoyed your experience with us.

Avaliado com 4 de um total de 5 estrelas

Tin opener and metal clothes pegs

Tin opener and metal clothes pegs both arrived quickly, and as described. I hope the tin opener really does last a long time, but I've had no complaints from the person who asked for a buy me once tin opener 15 months ago. So hopefully it will.

26 de março de 2024
logotipo da Buy Me Once UK

Resposta da Buy Me Once UK

Thank you for taking the time to review us - we're pleased you like both items!

Avaliado com 5 de um total de 5 estrelas

Incredibly helpful!

We did initially have a shipping issue where someone else's package arrived with us, however Marion at customer support was extremely helpful, actively looking into our issue, we never found the lost package but a brand new set of tumblers was sent out to us no questions asked which arrived very promptly so in the end very happy with our service!

14 de fevereiro de 2024
Avaliação não solicitada
logotipo da Buy Me Once UK

Resposta da Buy Me Once UK

Thank you for your patience and understanding! We are grateful that you have chosen to create your wedding registry with us!

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