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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

It has always been a pleasure purchasing for you delivery prompt vapes are good and reasonably priced Any problems emails are replied the same day never any problem

Avaliado com 4 de um total de 5 estrelas

Great customer service. I had ordered 2 R&M Tornado Vapes and one of them was faulty, flashing wrong and nothing coming out and unable to charge, I explained the situation via email and was pleasantly... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amazing company ! Ordered a box of 10, two of them faulty - I have had a voucher to grab another two without any hesitation ! I was always ordering from ninja vapes, informing them about t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Once again, Buzz Vapes goes one step above. I recently received my order & just got round to opening one of the R & M vales, which unfortunately did not work at all. I emailed Buzz vapes with a pictur... Ver mais

Detalhes da empresa

  1. Loja de cigarros eletrônicos

Escrito pela empresa

Find the best Vape flavours of the best brands in the UK. Original products at the lowest price with fast shipping.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

137 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great customer service.

Great delivery, normally two days max after order.
Fantastic customer service. I had a problem with a vape I bought. I emailed them and I received a reply and voucher for a replacement within a couple of hours.
Would highly recommend.

15 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service by James

I had a couple that was damaged in transit, I’ve emailed the address on there website and dealt with a guy called James (amazing service) he was more than happy to help and get this rectified and get me the replacements sent out.
1000% would use again and recommend to anyone who uses vapes

22 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Extremely poor product!

Found Buzz Vapes on the Internet after they were advertising lost Mary at a sale price of £1.99 for 600 puffs. Ordered 10 of them. I am extremely dissapointed with the quality of the product. The double apple vapes had no flavour to them what so ever!. It was hit and miss out of the 10 of them to actually working properly. I binned about 3 of them after opening as the draw from them was extremely poor and tasted vile. They definitely didn't last 600 puffs either unlike others I have purchased elsewhere!. Will definitely not be buying from them again, a total waste of time and money! In their defense, they did contact me and issue me a full refund and apologised which was very good of them. I am now getting non stop harassment emails telling me to give them more than one star. Absoloutely disgraceful conduct!!

9 de abril de 2024
Avaliação não solicitada
logotipo da Buzzvapes

Resposta da Buzzvapes

1: Our platform is not a total waste of time and money as we have good rating overall. Customers that are happy with us and Joanne the customer also did not waste any money with us. So this is a 100% false claim.

2: We check the products to be genuine. We can't really open and use each item before sending out obviously. So, there can be some rare manufacturing glitches that everyone is going to find with any retailer out there. But still as a gesture of goodwill we fully refunded the amount to Joanne without having Joanne to struggle and send all the items back and send it back to the testing department to verify the claim of Joanne. So, we are not at fault here as well. We placed the customer at first priority here.

3: We don't harass customers at all this is another 100% false claim. We just requested since our conduct has been, so good. We have cooperated with you all along. So we have not provided any disservice here. So definitely the 1 star that Joanne has provided is totally not fair at all.

4: Joanne needs to realize we are retailers not manufacturers our service includes testing the products to be original, provide customer support and if any rare manufacturing glitch is caught then to fully cooperate with the customer to solve it in the best way possible.

So, yes again this is a 100% unfair review. Rest audience can judge better.

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent, and great value! Even when there was a small issue with a product they sorted it brilliantly within minutes!! Highly recommended.

30 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service and products

A really fantastic and easy to use website. I had a minor issue that was sorted the same day with impeccable customer service and I’m really impressed with the variety of products on offer. Big thank you x

21 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Once again, Buzz Vapes goes one step above. I recently received my order & just got round to opening one of the R & M vales, which unfortunately did not work at all. I emailed Buzz vapes with a picture & without hesitation they emailed me back with a voucher to take off my next order. As a regular customer this has happened once before & they did the same thing. Highly recommend Buzz Vapes!

18 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Would highly recommend this company

Have had good service. Last order we made I had a vape missing and they responded very promptly providing me with a code to order it again for free with free shipping (So I didn't have to pay for it again after already doing so) Would highly recommend this company.

15 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Been ordering from BuzzVapes every…

Been ordering from BuzzVapes every month now since like oct2023, their customer service to professionalism in any queries, to delivery questions is always spot on.

Recommend a few family members also and cant fault anything they do as a business.

Keep you the good work BuzzVape team 👍

7 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service and quick delivery

Great service and quick delivery. Received 6 faulty vapes, send them an email and straight away received a voucher worth six vapes and free delivery. Defo the best vape online shop in uk.

31 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer support

I have been ordering from here for a couple of months without problems until today when the vapes I received were not the ones I ordered. But after sending an email or 2 and after some fantastic customer service I was given a coupon to reorder for free.

7 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent site

Great service! I was wary at first because a lot of vape sites pop up and disappear, but I've had several orders now and buzzvapes is legit

What's more, my last order was left on my doorstep (which is not a 'safe place', Royal Mail, thanks) and it was nicked. Even though it was not their fault, buzzvapes gave me a voucher to place an identical order as a gesture of good faith. Nice one, buzzvapes!

2 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company great service

I ordered two vapes which were lost in the post, Buzz vapes managed to resolve this issue very quickly and effectively for me. I now have the vapes I ordered. All round great experience and I would thoroughly recommend them to anyone!

7 de dezembro de 2023
Avaliação não solicitada

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