Incredible team at BYD Exeter who are all very helpful and professional - nothing is ever too much to ask. Buying process was seamless from start to finish with the expertise of Ruth. Handover was ve... Ver mais
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Veja o que dizem as avaliações
What a lovely company to do business with. Dropped in on the off chance as we were in Marsh Barton actively looking at other brands. I think it took us about 5 minutes to realise that we'd made a very... Ver mais
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Popped down to the Exeter BYD today with my two young boys, the staff were incredibly helpful, kind and patient especially with my two young boys who had definitely made a friend for life with one of... Ver mais
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The whole team were excellent from start to finish. They made a special effort to get a car delivered in record time and I felt they were genuinely interested in my needs. Absolutely fantastic service... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
BYD South West brings the world's best-selling electric cars to the region. Industry leaders in cutting-edge battery technology and innovative electric transportation, the growing portfolio of electric and hybrid models are now available to view and test drive at our local dealerships in the South West. Visit our showrooms in Exeter, Plymouth, Taunton and Truro to test drive a BYD car and explore the growing line-up. We offer all finance options including shorter terms and outright purchase, as well as a range of service plans to suit you
BYD South West
Escrito pela empresa
- Technological innovations for a better life
Informações de contato
Reino Unido
- info@bydsouthwest.co.uk
- bydsouthwest.co.uk
4,8
Excelente
195 avaliações
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Service from the team was fantastic
Popped down to the Exeter BYD today with my two young boys, the staff were incredibly helpful, kind and patient especially with my two young boys who had definitely made a friend for life with one of the ladies!! Such a warm welcome from all the team and thank you so much for your time! The car was mega too!
9 de maio de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Stuart,
Thank you for such a fantastic review! We’re delighted to hear you and your boys received such a warm welcome from the team at Exeter BYD. It’s wonderful to know the staff made the visit so enjoyable for the whole family — and we’re glad you loved the car too! We really appreciate your kind words and hope to see you all again soon!
Kind regards,
Freya
Excellent customer service
Excellent customer service, went over and above to ensure we had our car before the expected delivery date.
30 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Ross,
Thank you for your lovely feedback! We’re so pleased our team could go above and beyond to get your car to you earlier than expected. Enjoy your new car, and thank you for choosing us!
Kind regards,
Freya
Good customer service
Easy booking process for servicing; proactive communication from the service department team; prompt service at the appointed time and full feedback.
8 de maio de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Amanda,
Thank you for your great feedback! We’re delighted to hear you found the booking process easy and our service team proactive and efficient throughout. Providing clear communication and prompt service is always our goal, and we really appreciate your support.
Kind regards,
Freya
What a lovely company to do business…
What a lovely company to do business with. Dropped in on the off chance as we were in Marsh Barton actively looking at other brands. I think it took us about 5 minutes to realise that we'd made a very good move. An hour later we'd made our purchase and 2 days later we collected it. Thank you Gemma for the effortless and seamless experience ! I would certainly recommend this company to anyone, added to which the car is brilliant
28 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Iain,
Thank you for such a wonderful review! We’re delighted you decided to stop by and even happier to hear Gemma made the whole experience effortless and seamless. Enjoy your brilliant new car, and thank you for the recommendation — it really means a lot to us!
Kind regards,
Freya
Excellent BYD dealership
Can honestly say the whole BYD experience was excellent from the initial test drive through to the purchase of a new Dolphin Surf…a very impressive car. I was assisted by both car sales staff Chelsea & Chicaine on several occasions & who were pleasant informative & very helpful.
2 de maio de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Tim,
Thank you for your fantastic review! We’re so pleased to hear you had an excellent experience from test drive to purchase, and that Chelsea and Chicaine were so helpful and informative throughout. Enjoy your new BYD Dolphin Surf!
Kind regards,
Freya
Incredible team at BYD Exeter
Incredible team at BYD Exeter who are all very helpful and professional - nothing is ever too much to ask. Buying process was seamless from start to finish with the expertise of Ruth. Handover was very informative and thorough.
Would highly recommend the staff at BYD Exeter as well as the BYD brand - we now have 3 BYD vehicles in the family.
28 de março de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Sophie,
Thank you for the amazing review! We’re delighted to hear the team at BYD Exeter made the whole process seamless and informative. We’ll make sure Ruth and the team see your kind comments. It means a lot to have your continued support — especially with three BYD vehicles in the family!
Best wishes,
Freya
Very friendly and professional service
Very friendly and professional service. They kept me informed as things moved forward. The handover was excellent and informative. Ruth was very helpful in the whole process.
1 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello,
Thank you for the lovely feedback! We’re so pleased you found the service friendly and professional throughout. We’ll be sure to pass your kind comments on to Ruth, and we hope you enjoy your new car!
Kind regards,
Freya
5⭐️ absolutely brilliant service
The whole team were excellent from start to finish. They made a special effort to get a car delivered in record time and I felt they were genuinely interested in my needs. Absolutely fantastic service and I would highly recommend.
23 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Ben,
Thank you for the fantastic 5 star review! We’re delighted the team could get everything sorted so quickly and make the process smooth from start to finish. We really appreciate the recommendation and hope you enjoy the car!
Kind regards,
Freya
Excellent service
Excellent service, friendly, professional and efficient. Would definitely recommend and I will return.
17 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Lee,
Thank you for the great feedback! We’re really pleased you found the service friendly, professional and efficient. We appreciate the recommendation and look forward to seeing you again.
Kind regards,
Freya
It was a really good experience buying my BYD Dolphin
It was a really good experience buying my BYD Dolphin from the Exeter show room. I had researched the make and kind of car I want and noticed that there were several on sale at Exeter. Gemma helped me through deciding which one would suit me best and then when I went to pick it up it was all ready, clean and sparkling with a rosette on it! She then helped me through the paperwork and all the controls and I was able to drive it away that day. I was so happy with my new eV.
22 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Thank you for your great review regarding your recent experience at our Exeter dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Gemma who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
Very professional good service smooth…
Very professional good service smooth handover
2 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Steven,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Highly recommend these guys
Highly recommend these guys. Had a wonderful experience with a purchase and the customer service since then has been very good. Also, their cars are amazing if you don't already know.
12 de novembro de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello Anne,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Dolphin surf comfort & BYD excellent
My husband and I recently decided to purchase an e vehicle for the first time and after lots of research in to the best options for us we decided the brand that was surging ahead and made the most impression on us and therefore the place to invest our hard earned money was with BYD. We had reviewed the various cars on offer and we felt the Dolphin Surf Comfort was best for us.
We had a short wait for stock to be available though this was available earlier than had first been quoted by the exceptionally good team that work at the local branch ( Kelven, Toby & Devan) we’re all excellent in guiding us through the process and we took finance to ensure that we could exchange the vehicle in 3 years if technology improves in that timeframe. Again all was talked through and the team sold us what we needed with out being over bearing
All questions around the move to electric were answered and we felt confident and excited by the teams enthusiasm to assist us.
We were pleased with the be price we paid.
The vehicle is excellent and in the last few weeks of use we are very happy customers and pleased with the choice we made.
We have recontacted the team to ask a question and again questions were answered and resolved.
30 de março de 2026
Avaliação não solicitada
Resposta da BYD South West
Thank you for your great review regarding your recent experience at our Taunton dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to both Kelven, Toby and Deven who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
Great car, great team.
All members of the sale sales team were very helpful, and made buy in a new car a stress free experience.
Very helpful handover on purchase. All systems on the car covered.
30 de março de 2026
Avaliação não solicitada
Resposta da BYD South West
Thank you for your kind words, our team at Exeter will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.
All the best - Keira.
Byd plymouth review
Very friendly service from start to finish. Very knowledgeable. Felt like there was no pressure to buy.
1 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick.
Best wishes - Keira.
Very pleased with our BYD SEALION 5
From first viewing and test drive Chelsea and Chicaine were so helpful . They answered all our questions and made the process of ordering , buying and delivery of our Sealion5 so easy . They kept us in the loop of delivery time and when we picked the car up Chicaine was very thorough and professional in the handover . Would definitely recommend BYD Truro .
8 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Thank you for your great review regarding your recent experience at our Truro dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to both Chelsea and Chicaine who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
New Car
From the moment my son and I walked into and asked so many questions to the time I drove out in my new car both Kelven & Deven were excellent, I would highly recommend.
7 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Kelven and Deven.
Best wishes, Keira.
Process of getting the car was easy I…
Process of getting the car was easy I would like to thank both to Deven and Kelven for excellent service and communication they kept me informed on all steps i would highly recommend.
2 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Thank you for your great review regarding your recent experience at our Taunton dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Deven and Kelven who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
Resposta da BYD South West
We are delighted to hear your thoughts on your recent experience with our Exeter dealership. It is great to hear that our team where professional and quick.
Best wishes - Keira.
Really personable and helpful staff
Really personable and helpful staff, Toby, Kelven and Deven
31 de março de 2026
Avaliação não solicitada
Resposta da BYD South West
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Toby, Kelven and Devon.
Best wishes, Keira.
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