I went to BYD and straight away knew this was the right dealership for me. Both the ladies that work here are amazing, fantastic,made me feel at ease and answered every question I had. I ended up get... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The whole experience of buying the car was exceptional. Reminded me of the days when you collected a car from companies like BMW and Audi who back in the day made their customers feel special. My spe... Ver mais
A empresa respondeu
We had dealings with quite a few of the sales team at BYD taunton, initially it was with Calvin, then we worked with Nas, and then with Kelven and this was mainly due to our urgency in needing to purc... Ver mais
A empresa respondeu
I recently purchased an Atto 3 Evo from BYD Plymouth and had a fantastic experience throughout. The team were all very friendly and approachable, which made the whole process smooth and enjoyable. A... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
BYD South West brings the world's best-selling electric cars to the region. Industry leaders in cutting-edge battery technology and innovative electric transportation, the growing portfolio of electric and hybrid models are now available to view and test drive at our local dealerships in the South West. Visit our showrooms in Exeter, Plymouth, Taunton and Truro to test drive a BYD car and explore the growing line-up. We offer all finance options including shorter terms and outright purchase, as well as a range of service plans to suit you
BYD South West
Escrito pela empresa
- Technological innovations for a better life
Informações de contato
Reino Unido
- info@bydsouthwest.co.uk
- bydsouthwest.co.uk
4,8
Excelente
225 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Friendly knowledgeable staff
Friendly knowledgeable staff. Good delivery time.
3 de junho de 2026
Avaliação não solicitada
Resposta da BYD South West
Thank you for your review. We're delighted to hear that you found our team friendly and knowledgeable, and that you were pleased with the delivery time.
We appreciate your feedback and hope you enjoy your new car. Thank you for choosing us!
Best wishes, Keira
The experiance…
From start to finish the experiance with BYD Plymouth was a positive one kirsty and the team at Plymstock were very professional and nothing was too much trouble I would highly recommend the brand and the team
26 de maio de 2026
Avaliação não solicitada
Resposta da BYD South West
Thank you for your kind review! We're delighted to hear that you had such a positive experience with Kirsty and the team at Plymstock. Your recommendation means a lot to us, and we hope you enjoy your new BYD. We look forward to welcoming you again in the future.
Best wishes,
Keira
BYD Top of class
The sales staff were very knowledgeable, they were not pushy but seemingly more interested in providing all the information required to make an informed decision. The test drive was arranged the same day, the offices were plush and we were made to feel at ease throughout the process. Over all service was of a high standard, therefor we would recommend.
24 de setembro de 2025
Avaliação não solicitada
Resposta da BYD South West
Thank you for your wonderful review! We're delighted to hear that our team provided a knowledgeable, informative, and relaxed experience without any pressure. It's great to know you felt comfortable throughout the process and that the same-day test drive helped you make an informed decision. We truly appreciate your recommendation and hope you enjoy your new BYD for many years to come.
Best wishes,
Keira
BYD great garage
We were served by Kirsty, who was very friendly and informative. This was our first experience of plug in hybrid cars and we found the whole experience very positive. We purchased a car and have had it for a week. So happy with the quality.
12 de maio de 2026
Avaliação não solicitada
Resposta da BYD South West
Thank you for your lovely review! We're so pleased to hear that Kirsty made your first experience with a plug-in hybrid both informative and enjoyable. It's fantastic to know you're happy with your new BYD and its quality after your first week of ownership. We'll be sure to pass your kind words on to Kirsty. Wishing you many happy miles ahead!
Best wishes,
Keira
I bought my BYD Seal U from the branch…
I bought my BYD Seal U from the branch at Exeter. The team is very friendly, helpful and kind particularly Yasmin and Michael. The car is one of the best I have ever bought, very comfortable to drive , lots of safety and luxury options come as standard. Excellent milage MPG I am doing around high 40s mpg. I strongly recommend this car. It is better than many German cars with great value of the money.
22 de maio de 2026
Avaliação não solicitada
Resposta da BYD South West
Thank you for your fantastic review! We're delighted to hear that Yasmin and Michael provided such friendly, helpful, and kind service during your visit to our Exeter branch. It's wonderful to know you're enjoying your BYD Seal U and are impressed by its comfort, features, efficiency, and value for money. We truly appreciate your recommendation and wish you many happy miles in your new car!
Best wishes,
Keira
Freddie Ridley-Rundle explained…
Freddie Ridley-Rundle explained everything very well and clearly- will certainly think about buying a Sea Likn thru Freddie.
Thank you
Andy & Edwena Mackay
23 de maio de 2026
Avaliação não solicitada
Resposta da BYD South West
Thank you Andy & Edwena for your lovely review.
We’re so pleased to hear that Freddie explained everything clearly and made the process easy to understand. We’ll be sure to pass on your kind comments to him.
Thank you again for taking the time to leave your feedback, and we hope to assist you further when you’re ready to move forward with your Sea Lion purchase!
Kind regards,
Freya.
Extremely pleased with the car and…
Extremely pleased with the car and whole experience.
very simple and straightforward and the car is great.
Ruth Saunders was a pleasure to deal with and we would highly recommend BYD if your thinking about changing cars
20 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Neil,
Thank you for your lovely review! We’re so pleased you enjoyed the whole experience and are loving your new car. Ruth will be delighted to hear your kind feedback. Wishing you many happy miles in your new BYD!
Kind regards,
Freya.
Love our BYD Seal but.......
Love our BYD Seal.... BYD Exter were great handing the car over etc but Unfortunately we have hit a problem with our car where both keys have been deleted from our phones and also remote control access to the car is now non existent. I have raised this problem with BYD since the problem began a couple of weeks after driving our car away we are now month 4 of ownership and still we have not got a resolution and we are still without remote control to our car. Freddie at Exter is lovely and very helpful this is not a review in Freddie because he has been great. But, we are really annoyed that we do not have remote control access to our car. BYD is anyone able to help with this? Car registration is WF25NPY. Thanks
15 de maio de 2026
Avaliação não solicitada
Resposta da BYD South West
Thank you for your review regarding you recent experience at BYD Exeter.
I have passed on your review to the Service manager of BYD Exeter and have asked them to make contact with you regarding this.
In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk or on 01392822700 and ask for Rebekah
Kind regards,
Rebekah
Service from the team was fantastic
Popped down to the Exeter BYD today with my two young boys, the staff were incredibly helpful, kind and patient especially with my two young boys who had definitely made a friend for life with one of the ladies!! Such a warm welcome from all the team and thank you so much for your time! The car was mega too!
9 de maio de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Stuart,
Thank you for such a fantastic review! We’re delighted to hear you and your boys received such a warm welcome from the team at Exeter BYD. It’s wonderful to know the staff made the visit so enjoyable for the whole family — and we’re glad you loved the car too! We really appreciate your kind words and hope to see you all again soon!
Kind regards,
Freya
Excellent customer service
Excellent customer service, went over and above to ensure we had our car before the expected delivery date.
30 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Ross,
Thank you for your lovely feedback! We’re so pleased our team could go above and beyond to get your car to you earlier than expected. Enjoy your new car, and thank you for choosing us!
Kind regards,
Freya
Good customer service
Easy booking process for servicing; proactive communication from the service department team; prompt service at the appointed time and full feedback.
8 de maio de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Amanda,
Thank you for your great feedback! We’re delighted to hear you found the booking process easy and our service team proactive and efficient throughout. Providing clear communication and prompt service is always our goal, and we really appreciate your support.
Kind regards,
Freya
What a lovely company to do business…
What a lovely company to do business with. Dropped in on the off chance as we were in Marsh Barton actively looking at other brands. I think it took us about 5 minutes to realise that we'd made a very good move. An hour later we'd made our purchase and 2 days later we collected it. Thank you Gemma for the effortless and seamless experience ! I would certainly recommend this company to anyone, added to which the car is brilliant
28 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Iain,
Thank you for such a wonderful review! We’re delighted you decided to stop by and even happier to hear Gemma made the whole experience effortless and seamless. Enjoy your brilliant new car, and thank you for the recommendation — it really means a lot to us!
Kind regards,
Freya
Excellent BYD dealership
Can honestly say the whole BYD experience was excellent from the initial test drive through to the purchase of a new Dolphin Surf…a very impressive car. I was assisted by both car sales staff Chelsea & Chicaine on several occasions & who were pleasant informative & very helpful.
2 de maio de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Tim,
Thank you for your fantastic review! We’re so pleased to hear you had an excellent experience from test drive to purchase, and that Chelsea and Chicaine were so helpful and informative throughout. Enjoy your new BYD Dolphin Surf!
Kind regards,
Freya
Incredible team at BYD Exeter
Incredible team at BYD Exeter who are all very helpful and professional - nothing is ever too much to ask. Buying process was seamless from start to finish with the expertise of Ruth. Handover was very informative and thorough.
Would highly recommend the staff at BYD Exeter as well as the BYD brand - we now have 3 BYD vehicles in the family.
28 de março de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Sophie,
Thank you for the amazing review! We’re delighted to hear the team at BYD Exeter made the whole process seamless and informative. We’ll make sure Ruth and the team see your kind comments. It means a lot to have your continued support — especially with three BYD vehicles in the family!
Best wishes,
Freya
Very friendly and professional service
Very friendly and professional service. They kept me informed as things moved forward. The handover was excellent and informative. Ruth was very helpful in the whole process.
1 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello,
Thank you for the lovely feedback! We’re so pleased you found the service friendly and professional throughout. We’ll be sure to pass your kind comments on to Ruth, and we hope you enjoy your new car!
Kind regards,
Freya
5⭐️ absolutely brilliant service
The whole team were excellent from start to finish. They made a special effort to get a car delivered in record time and I felt they were genuinely interested in my needs. Absolutely fantastic service and I would highly recommend.
23 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Ben,
Thank you for the fantastic 5 star review! We’re delighted the team could get everything sorted so quickly and make the process smooth from start to finish. We really appreciate the recommendation and hope you enjoy the car!
Kind regards,
Freya
Excellent service
Excellent service, friendly, professional and efficient. Would definitely recommend and I will return.
17 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Lee,
Thank you for the great feedback! We’re really pleased you found the service friendly, professional and efficient. We appreciate the recommendation and look forward to seeing you again.
Kind regards,
Freya
It was a really good experience buying my BYD Dolphin
It was a really good experience buying my BYD Dolphin from the Exeter show room. I had researched the make and kind of car I want and noticed that there were several on sale at Exeter. Gemma helped me through deciding which one would suit me best and then when I went to pick it up it was all ready, clean and sparkling with a rosette on it! She then helped me through the paperwork and all the controls and I was able to drive it away that day. I was so happy with my new eV.
22 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Thank you for your great review regarding your recent experience at our Exeter dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Gemma who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
Very professional good service smooth…
Very professional good service smooth handover
2 de abril de 2026
Avaliação não solicitada
Resposta da BYD South West
Hello Steven,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Highly recommend these guys
Highly recommend these guys. Had a wonderful experience with a purchase and the customer service since then has been very good. Also, their cars are amazing if you don't already know.
12 de novembro de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello Anne,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.