I went to BYD and straight away knew this was the right dealership for me. Both the ladies that work here are amazing, fantastic,made me feel at ease and answered every question I had. I ended up get... Ver mais
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Veja o que dizem as avaliações
The whole experience of buying the car was exceptional. Reminded me of the days when you collected a car from companies like BMW and Audi who back in the day made their customers feel special. My spe... Ver mais
A empresa respondeu
We had dealings with quite a few of the sales team at BYD taunton, initially it was with Calvin, then we worked with Nas, and then with Kelven and this was mainly due to our urgency in needing to purc... Ver mais
A empresa respondeu
I recently purchased an Atto 3 Evo from BYD Plymouth and had a fantastic experience throughout. The team were all very friendly and approachable, which made the whole process smooth and enjoyable. A... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
BYD South West brings the world's best-selling electric cars to the region. Industry leaders in cutting-edge battery technology and innovative electric transportation, the growing portfolio of electric and hybrid models are now available to view and test drive at our local dealerships in the South West. Visit our showrooms in Exeter, Plymouth, Taunton and Truro to test drive a BYD car and explore the growing line-up. We offer all finance options including shorter terms and outright purchase, as well as a range of service plans to suit you
BYD South West
Escrito pela empresa
- Technological innovations for a better life
Informações de contato
Reino Unido
- info@bydsouthwest.co.uk
- bydsouthwest.co.uk
4,8
Excelente
225 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had an outstanding experience at BYD…
I had an outstanding experience at BYD Taunton! From the moment I walked in, Kelven and Deven made me feel welcome and went above and beyond to ensure I had all the information I needed. Their knowledge, professionalism, and friendly approach made the entire process seamless. The test drive was great, and they took the time to explain all the features of my new car in detail. I couldn’t be happier with my purchase and the top-tier customer service. Highly recommend BYD Taunton—ask for Kelven and Deven for the best experience!
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da BYD South West
Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira
Great customer service
I had a weekend test drive of a Seal u dmi Boost and ordered one after the test drive.Mitch and Ryan were both fantastic no sales pressure and could not do enough to secure the new Seal u dmi Boost in time grey for me .BYD service has been 1st class .Highly recommended
7 de março de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello Paul,
We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that Mitch and Ryan were excellent and that the whole process went smoothly from start to finish. We really appreciate your recommendation and we hope to see you again soon.
Best wishes, Izzy.
Brilliant customer service from start…
Brilliant customer service from start to finish.
Thank you Kelven and Devon
18 de março de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello Peter,
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Kelven and Deven.
Best wishes, Izzy.
Excellent service
Excellent service. Car ready and waiting when I went to collect, a good reveal and it was all sorted quickly with me able to head out onto the road in my new Dolphin Design.
14 de março de 2025
Avaliação não solicitada
Resposta da BYD South West
Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira
BYD Boost test drive and sale
Chicaine and Dan were very helpful. Our only limit for the amount of time for a test drive, was if someone else had booked a drive after us. All our questions were answered honestly and we were never rushed, pressured or made to feel we overstayed our welcome. We were kept updated by email and/or phone call and car pick up time was allocated a full afternoon to explain everything to us. And always with a smile.
Thank you.
Annabelle
3 de março de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello Geoff,
Thank you for your great review regarding your recent experience at our Truro BYD dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to both Dan and Chicaine who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best,
Keira.
Excellent company
Excellent company, price was obviously the first draw but the contact and support before we visited was excellent. We travelled from london and they arranged collection from the station. All staff were friendly and knowledgeable. The handover was excellent and not rushed and they followed up to check all ok. Yasmin in particular was excellent. Highly recommend.
5 de março de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello,
Thank you so much for your lovely review in regards to our Exeter dealership, I will definitely pass on your kind words to Yasmin and the team as I know they will appreciate it! We look forward to seeing you again soon and hope you are enjoying your new car!
Best wishes,
Keira.
Fantastic service
Fantastic service. We weren’t looking for a car, saw Kelvin in the local shopping centre and booked a test drive. Blown away be the car and the service, so we got one. We know have the car, after service has been great, car is awesome.
5 de março de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello Kevin,
We are delighted to hear your thoughts on your recent experience with our Taunton dealership. It is great to hear that Kelvin was excellent and that the whole process went smoothly from start to finish. We really appreciate your recommendation and we hope to see you again soon!
Best wishes,
Keira.
All Round A Great Experience.
Kelven and Deven are great to deal with and nothing was too much trouble for them. We had a great handover with all details about our first EV being fully explained. We left feeling confident that we understood our car and that we could contact Kelven for any further support needed.
1 de março de 2025
Avaliação não solicitada
Resposta da BYD South West
Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira
Superb Dealer and Team
What a fantastic Dealer. Thank you to Kelvin and Deven, they could have not been more helpful in the whole buying process. Together with the very comprehensive handover of our new Dolphin. Having bought a number of cars over the years, this purchase has been the most satisfying experience from a very professional and informative team, nothing was too much trouble. Thank you. Lin & Philip
7 de março de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello Linda,
We are delighted to hear your thoughts on your recent experience with our Taunton BYD dealership. It is great to hear that Kelvin & Deven were excellent and that the whole process went smoothly from start to finish. We really appreciate your recommendation and we hope to see you again soon.
Best wishes, Izzy.
Brilliant BYD Truro
We are so very thankful to Dan & Chicane for their exceptional advice, support and service throughout our buying of a Seal U DM-i comfort.
We were looking for a medium sized plug in hybrid SUV and looked at all of the main brands, but stumbled across BYD. After trying the car, we could not fault the quality, finish, unbelievable specifications and the ridiculously reasonable price tag.
Whilst waiting for our Seal U to arrive, we had the opportunity to try all of the BYD models from the Dolphin to the Seal excellence. They are all very impressive cars with astronomical specifications when compared to competitors. I couldn't recommend them more.
In addition to this, the sales team (Dan & Chicane) were really informative and not pushy in the slightest, they let the car sell itself and gave a lovely, kind and friendly no pressure approach to sales. This is a breath of fresh air in comparison to most local main dealers who are constantly chasing and pushing for a sale.
You can definitely trust BYD Truro. Give one of their cars a try and you will not regret it. Highly recommend.
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello Dominic,
We are delighted to hear your thoughts on your recent experience with our Truro dealership. It is great to hear that Chicaine and Dan were excellent and that the whole process went smoothly from start to finish. We really appreciate your recommendation and we hope to see you again soon.
Best wishes,
Keira..
Thank you to Kelven and Deven for the…
Thank you to Kelven and Deven for the first class service from start to finish.
Delighted with our BYD. Also thanks to Erin for making the recommendation.
6 de março de 2025
Avaliação não solicitada
Resposta da BYD South West
We are delighted to hear your thoughts on your recent experience with our Taunton dealership. It is great to hear that our team where professional and quick. Best wishes - Keira
Excellent service from Kelven and…
Excellent service from Kelven and Deven. Nothing was too much trouble. Should be 5 plus stars. Love my new car.
Thank you for all your support and helpful experience.
Thanks From Cynthia
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello Cynthia,
We are so delighted to hear your amazing feedback regarding our Taunton dealership. It is amazing to hear such positive feedback and that Kelven and Deven provided you with service that was impeccable. Your recommendation means a lot to us as I will be sure to pass your kind words over to themselves and the team! We thank you again for your amazing feedback and we look forward to seeing you again soon.
All the best,
Keira.
Brilliant 5🌟
From start to finish, the experience has been fantastic. Mitch and Ryan have been brilliant and helpful explaining finance options and getting the right deal for me.
The vehicle sells itself but the customer service makes the difference.
I genuinely cannot see myself dealing with another brand.
Highly recommend.
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello Dale,
We are delighted to hear your thoughts on your recent experience with our BYD Plymouth dealership. It is great to hear that Mitch and Ryan were excellent and that the whole process went smoothly from start to finish. We really appreciate your recommendation and we hope to see you again soon.
Best wishes, Izzy.
I ordered a Seal U Comfort on a…
I ordered a Seal U Comfort on a business lease from BYD Exeter. All has gone very smoothly. Ryan made the process easy - from the initial test drive to collection. Very pleased with the car.
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello Nicola,
Thank you for your great review regarding your recent experience at our BYD Exeter dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Ryan who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Izzy.
good performance
the sales team was very pleasant and helpful, and provided a demonstrator quickly. The delivery estimate was not met, the car was late by about two weeks. The car was well presented and all questions were answered either immediately or after research.
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello John,
Thank you for your kind words, our team at Taunton will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.
All the best - Izzy.
I saw the BYD while in Portugal
I saw the BYD while in Portugal. On my return home I found that the location of their Cornish branch was on the Truro to Probus Road with the Mercedes brand. I visited the garage and bought a Dolphin model. The staff at BYD, Dan and Chicaine are exceptional and gave me first class service from my initial visit to collection of the car. Their conscientiousness is 5 star. I am thrilled with my choice of car and would say this is the nicest car that I have owned in my long driving period. Superb staff and superb car that people admire wherever I go. Well done BYD and Dan and Chicaine.
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello Vivienne,
Thank you for your great review regarding your recent experience at our Truro BYD dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to both Dan and Chicaine who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Izzy.
Beautiful BYD
Lovely people. Good test drive. Very happy with purchase. Excellent after sales help with missing keys.
Thank you. Up Atto!
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello David,
Thank you for your great review, we are so glad to hear that your experience with us at our Truro dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Izzy.
Resposta da BYD South West
Hello Thomas,
Thank you for writing us this lovely review! We look forward to seeing you again soon!
Best wishes,
Keira.
Seal U DM-i
We have recently purchased a Seal U DM-i. Chicaine has been there every step of the way, from us just turning up and providing us with a test drive, to signing on the dotted line! There has been a constant line of communication, it was never too much trouble to speak or email. Always professional, and a pleasure to have met. Oh and the car is a dream too!! Very happy customers.
2 de fevereiro de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello David,
Thank you so much for your lovely review. I am so glad that Chicaine was able to be so helpful and make the process so easy. Our customers are at the heart of our dealerships so we are extremely glad that this was evident in your experience.
I will be making sure I let herself, as well as the rest of our Truro team know, because they will be so delighted to hear this. We Hope you are enjoying your new car and to welcome you back again soon.
All the best, Keira.
Helpful, expert staff team
I was assisted by Jacob to explore a range of EV and hybrid options to implement as lease vehicles within a new business.
No pressure, candid feedback, quick responses to queries on finance and technical specs were provided really quickly and easily.
Jacob was knowledgeable about a range of comparable vehicles in parallel with the BYD range, further assisting my planning.
4 de janeiro de 2025
Avaliação não solicitada
Resposta da BYD South West
Hello Dan,
We are so delighted to hear your amazing feedback regarding our BYD Plymouth dealership. It is amazing to hear such positive feedback and that Jacob provided you with service that was impeccable. Your recommendation means a lot to us as I will be sure to pass your kind words over to Jacob and the team! We thank you again for your amazing feedback and we look forward to seeing you again soon.
All the best, Izzy.
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