ByErim Avaliações 

1.471
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Met the lovely Erim at a recent Brent Cross pop‑up, and it was such a joy chatting with her. She even gave my hair a little inspection with her snazzy gizmo, which was so fun. I picked up the hair... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really pleased with the ByErim hair comb. It feels great on the scalp and gives a relaxing massage while combing. My head feels noticeably more relaxed after using it, and it’s become part of my daily... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought the brush at the Brent Cross fair and let me tell you it is ljfe changing! i have thick hair that often gets knotty so it’s exhausting and overwhelming trying to brush it out but i just tried... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Applying the scrub and massaging it in your roots, the sensation is like a walk by the ocean at 6am, like fresh ocean breeze dance through your beautiful long hair ✨️ wow. Feels so fresh and pleasan... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Produtor de Cosméticos
  2. Loja de produtos para cabelo

Escrito pela empresa

Luxury haircare by Erim Kaur


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(1.471)

51 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Didn't work for me

I used the oil and my hair kept falling out, plus the bottle stained my table. £40 later I'm left with less hair and a black stained table which I can't clean off entirely. The bottle lasted me over a year so I gave it 2 stars instead of 1, so decent value for money but I won't be buying another.

11 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

ByErim Hair Oil Stopped Hair Loss

After undergoing two open heart surgeries and taking 30+ medications a day, I was devastated to learn that the majority of the side effects were hair loss. I made every effort to stop the thinning or at least control it. Nothing seemed to work until I came across ByErim hair oil. been using it since 2020 and it did take about a month for me to noticed a huge difference but WOW am I ever grateful for this product n what it did for me.

11 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I got to meet Erim!

I had the best experience using the ByErim range! I started using the hair oil about 3 years ago which gave me thick, healthy hair with great growth as well as a soft beard! When I found out the scalp scrub, shampoo and conditioner I had to buy some and it was so worth it I also had a chance to meet the owner, Erim! She's just as amazing as you'd imagine kind, caring and honest, everything you'd want in the person designing your haircare range!

4 de agosto de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Products are great

I love Erim’s products and have been using the hair oil for a while therefore thought to try out the rest of the range. However as there was a issue with the courier which resulted to a item being damaged after a few emails back and forth the customer service team have helped out by sending a replacement out. Thank you to the team for resolving this,

27 de julho de 2023
Avaliado com 1 de um total de 5 estrelas

Worst customer service

Worst customer service, met this erim in person and the way she spoke to my friend asking if she wanted to buy the products like four times without even explaining about them or letting her try them on.. like she was desperate for a sale.. this women needs to work on her attitude and customer service skills! Never would i ever buy from her, total put off!

15 de julho de 2023
Avaliado com 5 de um total de 5 estrelas

Great product. Better team.

Great product, run by a motivated owner/operator, who is always developing her product range to meet the needs of a diverse audience.

Been using the original hair product for well over a year and it's perfect. It's surprising how long a bottle lasts.
Quality product, can't fault it.

Keep growing..!

24 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unfortunately I have to take back my…

Unfortunately I have to take back my review comment. I did give it 5 stars as I used the shampoo and conditioner for 2 weeks and liked it. It’s been about 2 months now and I’ve seen so much hair fall out. Like you wouldn’t believe. My hair feels thin now. Was absolutely gutted as I bought the whole range. Won’t be buying again

19 de julho de 2023
Avaliação não solicitada
logotipo da ByErim

Resposta da ByErim

Hi Phoebe,

We're sorry to hear about your experience with our products. We truly appreciate your feedback and take it very seriously. We'd like to understand more about your specific situation to help address the issue. Please reach out to our customer support team (care@byErim.com) so we can investigate further and find a suitable solution for you. Your satisfaction is our priority, and we want to make sure you have a positive experience with our products. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.

Best,
Team ByErim

Avaliado com 5 de um total de 5 estrelas

Shampoo and Conditioner!! 5 stars!

I absolutely love the shampoo and conditioner! The scent is divine, and it leaves my hair feeling incredibly soft and smooth. After using it for a few weeks, I've noticed a significant improvement in the overall health and shine of my hair. It's also great to know that the product is made with natural ingredients and free from harsh chemicals. Highly recommend!

18 de julho de 2023
Avaliação não solicitada
logotipo da ByErim

Resposta da ByErim

Hi there,

Thank you for the lovely review! We're delighted you love our shampoo and conditioner. The natural ingredients, divine scent, and noticeable improvements in your hair's health are fantastic to hear. Your recommendation means a lot! 🖤

If you ever need any assistance or have any questions, feel free to reach out via email at care@ByErim.con or DM/Follow us on Instagram (https://www.instagram.com/byerim/).

You may also download our ByErim App, you get FREE daily APPfirmations sent to your lock screen as a little boost and gesture of love from Erim herself.🖤

Love,
Team ByErim

Avaliado com 5 de um total de 5 estrelas

Wife & me

Brought this oil for the 3rd time for my wife because she’s obsessed and so am I 🤣

1 de julho de 2023
logotipo da ByErim

Resposta da ByErim

Hi Asad,

Thank you so much for your continued support and loyalty! We're thrilled to hear that both you and your wife are enjoying the oil. Your satisfaction means the world to us, and we're delighted to have you as part of our valued customers.

If you ever need any assistance or have any questions, feel free to reach out via email at care@ByErim.con or DM/Follow us on Instagram (https://www.instagram.com/byerim/).

You may also download our ByErim App, you get FREE daily APPfirmations sent to your lock screen as a little boost and gesture of love from Erim herself. 🖤

Love,
Team ByErim

Avaliado com 5 de um total de 5 estrelas

Lovely Shampoo

Lovely Shampoo, Conditioner and Hair oil.

Really enjoy using it feels luxury smells amazing.

Great for the whole family.

Keep doing what you're doing Erim great products.

29 de junho de 2023
Avaliado com 5 de um total de 5 estrelas

Full amazing Hair 🤩

This product is amazing my hair looks and feels healthier and importantly it’s growing. The smell is amazing. I have been using the oil for 6months + and now I’ve decided to use the shampoo and conditioner which makes my hair feel full and amazing x

2 de julho de 2023
Avaliado com 4 de um total de 5 estrelas

The eyeshadows at this cosmetic store…

The eyeshadows at this cosmetic store are a makeup lover's paradise. They offer an extensive array of eyeshadow singles and palettes, curated with a mix of matte, shimmer, and metallic finishes. The color payoff is exceptional, allowing you to create both subtle everyday looks and dramatic, show-stopping eye makeup.

3 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am on my fourth purchase of the…

I am on my fourth purchase of the luxury hair oil bottle and can’t recommend it enough! The price is definitely worth it as they last a good time ( my previous bottle was purchased over 9 months ago and I am still using it!). It is very effective in boosting hair growth and nourishment, it makes my hair super shiny and soft. Don’t hesitate to buy this, I say everyone needs this for themselves.

1 de julho de 2023
Avaliado com 1 de um total de 5 estrelas

Poor customer service!

Placed an order they gave me a free gift bag with my £90 order
Delivered the gift bag not my order I’ve had to chase them regularly for a refund that I’m still waiting for!
Horrendous customer service!

29 de junho de 2023
logotipo da ByErim

Resposta da ByErim

Hi Simran

As you are aware, Royal Mail has failed on this delivery as the items you purchased appear to be missing
We have of course refunded you and filed a claim with RM
With regret, using 3PL is always a risk for every e-commerce business and it’s frustrating when deliveries arrive incomplete
We thank you for your patience

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