BYLT Basics Avaliações 

Very impressed with customer service at BYLT. Krystel did a fantastic job helping me resolve an issue with a couple of products I purchased. Great company.

Customer service was great after I had an order issue - quickly replied with a solution to fix the issue and I was able to place the order on the products I wanted

I had placed an order, and it was going to ship to the wrong address. i reached out and had the address corrected withing minutes. The promptness was awesome!

I recently had an order that was lost by the carrier, where BYLT was not at fault. I threw a hail mary at customer service, and my support person Edson sent a replacement at no charge. I hadn’t expected such excellent service, and it has made me a BYLT believer!

Krystel from customer service helped me with all of my needs.

Great products and great customer service!

Been buying Bylt for years. NEVER a complaint!

I contacted my local store due to a shipping snafu on an online order. The store manager happened to answer the phone and proactively took care of contacting Customer Service and ensure that my issue was taken care. Very impressed! Will be a long-time customer.

BYLT is the best for casual professional look for work and causual setting! My whole wardrobe is BYLT products

Literally the best clothing brand! The quality is unmatched and the customer support is the best I’ve dealt with.

I have begun buying BYLT clothes, as I like the fit, comfort and style. I had a problem with the delivery of an order, so reached out for help. They were very responsive and helpful, and I was very happy with how I was treated as a customer.

I am writing this review because I have been unable to get any response from BYLT Basics regarding my order/delivery since it never arrived.

I have reached out to their customer service team via email five separate times over the last 10 days, and I have yet to receive any real help or resolution to my issue. I’ve talked with their AI bot more and the workflow is not intuitive to escalate issues quickly for an actual person.

I’ve been a customer of the brand before but not after the lack of communication I’ve been experiencing, it is incredibly frustrating. I’ve followed all the steps to seek help, but at this point, it feels like my inquiries are being ignored or diverted. I hope this public feedback will finally prompt a representative to actually address my situation but to everyone else, proceed with caution.

Terry was great and quick at responding to my feedback. I’ve been buying from BYLT since they started and they never seem to disappoint!

Quick easy A+++ Service! Resolved all of my issues without hesitation!

Honestly, I had such a great experience at BYLT. When I needed help, the team was incredibly kind, patient, and helpful. You can tell they really care — thank you so

I can say that BYLT has become my go to. I have several pieces and love them all. A couple returns that were easy and fast.

BYLT - Lux Pocket Polos are extremely comfortable- fit perfect.
Mercy is very good customer service- courteous and prompt.
Will do business again.
Highly recommended

I purchased a shirt from this company when arrived they were well-made and had great material and as excited except I ordered a 3X when I should've ordered 2X so that's when my ordeal started at first it was simple. I told him I wanted to exchange they sent me a label like sent to the label. I went to the post office and sent it off unfortunately, at that point communication got a bit SQ. I reached out to find out what the status of the exchange was this was on the fourth day of you receiving an email from that that said had received my exchange or review by return at first he told me they couldn't find record of it then they said it's up to 14 days which I questioned because the email I received said exchanges are process two or three days. They went on explain to me in detail why they need longer time they have to inspect the product Maker it was OK and I understand and I spoke to a nice young lady named Amber but I explained that managing client expectations is very important so for quality of product is definitely five stars quality of the communication I had with Amber +5 stars. The quality of the actual exchange process is a three star and that's why I gave it a four star in total.

Their return process is ridiculous! They do not make a clear distinction as to what options allow you to return or exchange an item. The only option they have says “return/exchange”. I have been trying to return a jacket I didn’t like for that last month and instead of refunding my money, they send me a new one. I have reached out to them on several occasions, and have had no help or response for that matter.