Moe made the customer service experience a breeze. I needed to exchange some shirts due to sizing for an upcoming trip. The BYLT exchange process went smoothly u til the post office where I dropped of... Ver mais
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Veja o que dizem as avaliações
I’ve been buying from BYLT since around 2017, and I’m pretty sure I’ve spent close to $5,000 with them at this point. 😂 I’ve got just about everything they make—shirts, pants, jackets, and acc... Ver mais
⭐⭐⭐⭐⭐ I can’t say enough good things about BYLT Basics. Their customer service was outstanding—they responded to my exchange request incredibly quickly and made the entire process easy and stre... Ver mais
I've ordered multiple items from bylt in the past. Dress shirts, jeans and dress pants were all exceptional. I ordered the active shorts and thats where they lost me. Where they really lost me was... Ver mais
Detalhes da empresa
Escrito pela empresa
Men's Basics are evolving. BYLT Underwear and BYLT Shirts. Get BYLT's new line of Men's Premium Basics online at a fair price. BYLT™ - Confidence starts here™
Informações de contato
650 E Dyer Rd, 92705, Santa Ana, Estados Unidos
- support@byltbasics.com
- byltbasics.com
Sem histórico recente de pedidos de avaliações
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing customer service helping me…
Amazing customer service helping me with my return!! I immediately went on the website and ordered a replacement for the items that didn’t fit the first time around!! I will definitely be back
Great quality clothing
Great quality clothing, very comfortable and stylish. Customer service team is very responsive and professional.
Simply the best
Simply the best. Best material. Long lasting. You actually feel better as a human wearing the clothes you feel more powerful
Long time customer
Long time customer, Carol was great in fixing and replacing my product. Great response time and quick to replace the items.
Excellent Customer Service
Excellent Customer Service
I purchased a gift card in December and when my son went to use it today he got a message the code expired. I reached out to support and Kevin at Bylt exceeded my expectation. He responded immediately to my email asking for help and sent me a new code. Thank you Kevin!
Great products better service
Always great products but their customer service is just as good. Took care of my issues swiftly and completely. Will continue to consistently purchase from BYLT.
I was confused about a transaction that…
I was confused about a transaction that included a gift certificate. The confirmation email I received about the transaction said the gift certificate wasn't used during the transaction, and I was charged the full price. I contacted BYLT, and Leon, the representative, said this was an error, and in fact, the gift certificate worked, and I wasn't charged, except for the remaining balance. Leon was clear, helpful, got to the point, and was courteous. Thanks for the quick support BYLT, and you too Leon!
I love my BYLT purchases
I love my BYLT purchases! The quality of the clothing is excellent. If the sizing isn’t quite right, it’s easy to make an exchange or return. Top notch customer service.
WELCOME20 20% discount code is a scam
WELCOME20 20% discount code is a scam. I had never purchased anything from the site before and when I enter the code it says it is not available. And of course there is no one to contact. Texting is obviously handled by a bot.
Abandoned by Customer Service When It Actually Mattered
Long-time BYLT customer, and this latest experience has completely changed my view of the company. After spending thousands of dollars with them over the years, I’ve now learned their customer service is nonexistent when there’s an actual issue.
My return package was physically handed to my mail carrier someone I know well who regularly takes outgoing packages from my home business. The package is now lost, and instead of helping, BYLT has delayed, deflected, and subtly implied I never sent it back.
After weeks of emails and repeated follow-ups just to get responses, I’m now out a significant amount of money with zero resolution, zero accountability, and zero concern for a loyal customer. If something goes wrong, don’t expect BYLT to stand behind you…Absolutely terrible customer service and has me rethinking if I will ever support this brand again.
Rachelle is fantastic
Rachelle is fantastic. I purchase a significant amount from BYLT, and while the quality is always top-notch, occasionally something just doesn’t work out. Rachelle is consistently responsive, helpful, and makes the return process seamless. She’s also great at answering fit questions, which I really appreciate. Between the product and her level of service, BYLT has earned my business season after season.
Great products and great service
I made a mistake and had my order shipped to the wrong address. I have bought very often from BYLT and was happy to see that they were accommodating and understanding of this issue. They shipped me another shirt at no cost. I really appreciate the service.
Been purchasing for about three years
Been purchasing for about three years. First time I had an issue with delivery. BYLT customer service was able to resolve my problem with no issue.
Great products!
I've purchased several items from this Company. The material and fit are on point. I personally prefer earth tones , and they have multiple options to choose from. Highly recommended!
I love the fit and style
I love the fit and style, recently I purchased the black denim 2.0 pants. They had a sulfur like odor and were replaced without any hassle. So far BYLT is head and shoulders above the other brands✌🏾
Carol was great support...
Carol was great support when I had to return an order because of a "too tight of a fit." She was extremely helpful and made the experience effortless and easy.
Thank you Carol!
BYLT and Pat's customer service made a…
BYLT and Pat's customer service made a bad experiece with the USPS (loosing my package) less frustrating. Pat provided a solution and followed through above and beyond. Kept me informed and made sure everything was corrected to my satisfaction. BYLT customer for life.
Top Notch
Bylt is top notch in customer service and support. They get back to you quickly with only ways to support. Best place to shop
I love BYLT clothing
I love BYLT clothing. It's not super thin like others, and I know I'm getting a great quality. But lately, I'm also noticing more and more how great their customer service is. They're quick to respond and have been able to meet all my needs.
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