you have no idea how much easier you have made my life. Your staff is wonderful. They take pride in their work and never disappoint me. If you do the math that’s less expensive having you guys do the... Ver mais
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Veja o que dizem as avaliações
My order was picked up on Sunday. It was supposed to be delivered Monday. I was notified it was not ready on Monday and changed the delivery date to Wednesday. On Wednesday, I was notified that the or... Ver mais
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I started using bynext during COVID when my washer failed and I couldn't replace it quickly. As a care giver, who needs fresh linens and pajamas daily, the service was a life saver. It also saves on... Ver mais
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I've used ByNext for years now for both regular laundry and dry-cleaning and they've always been great. (They've never even lost a sock). They are very reliable and I particularly appreciate their com... Ver mais
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Detalhes da empresa
Escrito pela empresa
ByNext is a technology-enabled laundry, dry cleaning, home cleaning, and garment care company serving New York, New Jersey, Los Angeles, and the Washington, D.C. metro area. We provide wash & fold laundry, dry cleaning, tailoring and alterations, sneaker cleaning, home cleaning, and commercial services for businesses. Customers can schedule pickups and deliveries through the ByNext website or mobile app. Our operations utilize GreenEarth® cleaning technology and other environmentally conscious practices designed to reduce the impact of traditional garment care processes. We also offer membership options for customers seeking recurring service and savings. Since our founding, ByNext has served hundreds of thousands of customers and processed millions of orders across our service areas. To learn more, visit ByNext.co or contact our Customer Care team through the ByNext app.
Informações de contato
Estados Unidos
- bynext.co
4,0
Muito Bom
69 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They keep you informed
30 de setembro de 2026
Resposta da bynext.co
Dear Karen De La Motta,
Thank you for your kind review. We are so pleased to hear that you appreciate being kept informed throughout the process.
Clear communication is something we value highly, so it is wonderful to know this has stood out to you. We truly appreciate your support and look forward to taking care of your laundry again in the future.
Bynext Customer Support Team
Always lovely at the store on 12th st
Always lovely at the store on 12th st.
The dry cleaning is done well.
27 de setembro de 2026
Resposta da bynext.co
Dear Judy,
Thank you for your kind review. We are so pleased to hear that you always receive lovely service at our store on 12th Street and that the dry cleaning is done well.
We truly appreciate your continued support and look forward to taking care of your laundry again in the future.
Bynext Customer Support Team
Joel is the best customer service…
Joel is the best customer service representative in the history of customer service!!!! Prompt attention whenever there is a pickup or delivery and handles concerns and issues immediately and professionally. I wish I could give 6 stars!!!!!
10 de outubro de 2026
Avaliação não solicitada
Resposta da bynext.co
Dear Charles Kerr,
Thank you for such a wonderful review. We are absolutely delighted to hear about your experience with Joel.
It is incredible to know that he has consistently provided prompt attention on every pickup and delivery and has handled your concerns immediately and professionally. We will be sure to share your generous praise with him, as recognition like this truly means the world to our team.
Thank you for your continued trust in ByNext. We look forward to serving you again.
ByNext Customer Support Team
Great fast service
Have been using them for years. They really care about your clothes.they go the extra mile to make sure a customer is satisfied and happy.
25 de setembro de 2026
Resposta da bynext.co
Dear Christine,
Thank you for your continued trust in ByNext over the years. We truly appreciate your loyalty and your kind words.
It means a great deal to us to know that you feel we genuinely care about your clothes and go the extra mile to ensure your satisfaction. That level of care and commitment is exactly what we strive for with every order.
We look forward to serving you for many more years to come.
ByNext Customer Support Team
you have no idea how much easier you…
you have no idea how much easier you have made my life. Your staff is wonderful. They take pride in their work and never disappoint me. If you do the math that’s less expensive having you guys do the work thanks so much for the opportunity.
2 de outubro de 2026
Resposta da bynext.co
Dear Maryann,
Thank you for such a warm and thoughtful review. It truly means a great deal to us to know that our service has made your life easier.
We are so glad to hear that our staff has consistently taken pride in their work and never disappointed you. Knowing that we have earned your trust over time is the highest compliment we could receive. It is also wonderful to hear that you find our service cost-effective compared to doing it yourself.
Thank you for giving us the opportunity to serve you. We look forward to continuing to be a reliable part of your routine.
ByNext Customer Support Team
Great service
I’ve used bynext for years, they’re always responsive and helpful if an issue arises!
7 de outubro de 2026
Avaliação não solicitada
Resposta da bynext.co
Dear Emily,
Thank you for your continued trust in ByNext over the years. We truly appreciate your loyalty and your kind words.
It is wonderful to hear that our team has consistently been responsive and helpful whenever an issue has arisen. Providing reliable support is just as important to us as the service itself, and your feedback reassures us that we are on the right track.
We look forward to serving you for many more years to come.
ByNext Customer Support Team
Always a positive experience
Always a positive experience. Good communication very professional
30 de setembro de 2026
Resposta da bynext.co
Dear Bonnie Fitzpatrick,
Thank you for your kind review. We are so glad to hear that you consistently have a positive experience with us and that our communication and professionalism stand out.
Your trust means a great deal to our team, and we look forward to continuing to serve you with the same care and reliability.
ByNext Customer Support Team
Quick pick up and drop off- the clothes…
Quick pick up and drop off- the clothes were prepared very well
29 de setembro de 2026
Resposta da bynext.co
Dear Billy Mcdonald,
Thank you for your kind review. We are so glad to hear that your pickup and drop-off were quick and that your clothes were prepared so well.
Reliability and quality are what we strive for with every order, and your feedback reassures us that we are on the right track.
We look forward to serving you again.
ByNext Customer Support Team
Delayed Delivery
My order was picked up on Sunday. It was supposed to be delivered Monday. I was notified it was not ready on Monday and changed the delivery date to Wednesday. On Wednesday, I was notified that the order was not ready. I called customer service twice after trying to connect with an agent via SMS message. After talking to an agent, the confirmed delivery and my order was complete.
28 de setembro de 2026
Resposta da bynext.co
Dear Abby,
Thank you for your feedback, and we sincerely apologise for the repeated delays with your order.
We understand how frustrating it is to have your delivery rescheduled twice, especially after your order was picked up on time. You should have received clear communication and a reliable delivery as promised, and we clearly fell short in this instance. We also regret that you had to call multiple times and follow up via SMS before reaching an agent.
We are glad that once you spoke with our team, the delivery was confirmed and your order was completed. However, we recognise that this should not have required the level of effort on your part.
We have located your account details and are reviewing what caused the delays to ensure this does not happen again. Please accept our apologies for the inconvenience, and know that we are committed to improving our communication and delivery reliability going forward.
We appreciate your patience and hope to serve you better next time.
ByNext Customer Support Team
This is the second time I've had an…
This is the second time I've had an issue with this company. My clothes were supposed to be delivered this morning between 9:30am and 11:30 am which is the time I selected and the time on my receipt. However, when my clothes didn't come I looked on the App and they changed my delivery time to 7:30pm- 8:30pm without notifying me or getting my permission. I have now spent the last few hours trying to message them and someone responded "please give me a moment to check" over an hour ago and no response since. I'm very frustrated with the lack of communication.
23 de setembro de 2026
Avaliação não solicitada
Resposta da bynext.co
Dear Elizabeth,
Thank you for reaching out, and we sincerely apologise for the frustration this has caused. We completely understand your disappointment, especially as this is not the first time you have experienced an issue with our service.
You are right to expect that your selected delivery window would be honoured, and any change to that window should have been communicated to you in advance with your agreement. Changing the time without notifying you is not acceptable, and we take full responsibility for the breakdown in communication. We also regret that our response time left you waiting without a clear update.
We have located your account details and are looking into your order right now. A senior member of our team will be in touch with you directly to confirm the status of your delivery and address your concerns. We are committed to resolving this for you as quickly as possible.
We appreciate your patience and the opportunity to make things right.
ByNext Customer Support Team
Delivery has been delayed or cancelled…
Delivery has been delayed or cancelled every time. With no customer service. The app does not work neither does the website for customer service.
29 de agosto de 2026
Resposta da bynext.co
Dear Hannah Gold,
Thank you for your feedback, and we are truly sorry to hear about your experience. We completely understand your frustration, especially with repeated delivery issues and the difficulty you have faced in reaching our customer service team.
This is not the standard of service we aim to provide, and we take your concerns seriously. You should be able to rely on us for timely deliveries and responsive support, and we clearly fell short on both counts.
We have located your account details and are actively reviewing your recent orders to understand what went wrong. A senior member of our team will be in touch with you directly to discuss your concerns and work toward a resolution. We are also flagging the app and website issues you mentioned to our technical team for review.
We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
ByNext Customer Support Team
Very disappointing experience
Very disappointing experience. The pricing model is confusing, inconsistent, and far too expensive for the level of service provided. Charges were not clearly communicated upfront, which made the final cost feel unreasonable and frustrating.
Unfortunately, the customer service made the experience even worse. Communication was poor, concerns were handled dismissively, and there was very little effort to provide a clear explanation or resolve the issue.
For a dry cleaner charging premium prices, I expected much better transparency, professionalism, and customer care. I would not recommend based on my experience.
28 de agosto de 2026
Resposta da bynext.co
Dear Alexandra,
Thank you for your feedback. We are genuinely sorry to hear about your experience and apologise for the frustration this has caused.
We understand your concerns regarding our pricing model and the lack of clear communication upfront. You are right to expect transparency, especially when paying premium prices, and we clearly fell short in this instance. We also regret that your interactions with our customer service team left you feeling dismissed rather than supported. This is not the level of care we aim to provide, and we take your feedback seriously.
We have located your details and would like to review what happened with your specific order and charges. A senior member of our team will be in touch with you directly to discuss your concerns and work toward a fair resolution.
We appreciate you bringing this to our attention and hope to have the opportunity to address the matter properly.
ByNext Customer Support Team
Another great laundry experience
Clothes were picked up at the scheduled time and were dropped off at the scheduled time
25 de agosto de 2026
Resposta da bynext.co
DearJennifer,
Thank you for your review. We are so glad to hear that your pickup and delivery both took place right on schedule.
Reliability and punctuality are important to us, and it is wonderful to know that we met your expectations.
We look forward to serving you again.
ByNext Customer Support Team
They always do a great job with my…
They always do a great job with my laundry, everything is great
1 de setembro de 2026
Resposta da bynext.co
Dear Irene,
Thank you for your kind review. We are so glad to hear that we consistently do a great job with your laundry.
It means a great deal to us that you trust us with your garments and that everything continues to meet your expectations.
We look forward to serving you again with the same care and reliability.
ByNext Customer Support Team
My pants were damaged and taken back to…
My pants were damaged and taken back to the warehouse. I was told to reach out to Claudia regarding the situation and I’ve never gotten a response back nor my pants back.
27 de agosto de 2026
Resposta da bynext.co
Dear Bethany,
Thank you for bringing this to our attention, and we are truly sorry to hear about the experience with your pants. We completely understand your frustration, especially after being directed to a specific team member and not receiving a response.
We take full responsibility for the lack of follow-through on our end. Your pants were taken back for review, and you should have received clear communication about the status of your garment and what to expect next. This is not the standard of care we aim for.
We have located your details and are actively looking into your case. A member of our team will be in touch with you directly to discuss the matter and work toward a fair resolution as quickly as possible.
We appreciate your patience and the opportunity to make things right.
ByNext Customer Support Team
Bynext has been great for years with…
Bynext has been great for years with good communication and great clean folded laundry!!
26 de agosto de 2026
Avaliação não solicitada
Resposta da bynext.co
Dear E.S.,
Thank you for your continued trust in ByNext over the years. We truly appreciate your loyalty and your kind words.
It is wonderful to hear that our communication and the quality of your clean, folded laundry have consistently met your expectations. We look forward to serving you for many more years to come.
ByNext Customer Support Team
Laundry was clean and folded
Laundry was clean and folded. Jack was very communicative.
21 de agosto de 2026
Avaliação não solicitada
Resposta da bynext.co
Dear Hannah,
Thank you for your kind feedback. We are so glad to hear that your laundry was clean and neatly folded, and that Jack kept you well informed throughout the process.
We will be sure to share your appreciation with him. We look forward to serving you again.
ByNext Customer Support Team
Why was my order 150 dollars
Why was my order 150 dollars? i made a ticket for it and still havent heard back.
29 de julho de 2026
Resposta da bynext.co
Dear Higgins,
Thank you for reaching out about your recent order. We completely understand your concern regarding the $150 charge and apologise for the delay in responding to your ticket.
We would like to look into this for you right away. To help us investigate, could you please share your order number or the email address associated with your account? This will allow us to locate your ticket and review the charges against our standard pricing.
ByNext's pricing is based on the weight of your laundry and the specific services requested. For example, our wash and fold service generally starts around $2.90 per pound, while dry cleaning is priced per item and has a $9.95 pickup and delivery fee. Once we have your order details, we can provide a full breakdown of your bill.
We are committed to resolving this and will have a member of our team follow up with you shortly.
ByNext Customer Support Team
Great and prompt customer service
4 de agosto de 2026
Resposta da bynext.co
Dear Christian,
Thank you for your kind feedback. We are so glad to hear that you have received great and prompt customer service from our team.
We truly appreciate your trust in ByNext and look forward to serving you again.
ByNext Customer Support Team
Always helpful
Always helpful. Always communicate with customer about when a pick up is happening, if there might be a slight delay and when dropped off.
28 de julho de 2026
Resposta da bynext.co
Dear Stacyz,
Thank you for your thoughtful review. We are so glad to hear that our team has consistently kept you informed throughout the pickup and delivery process.
Clear and timely communication is something we value greatly, and it is wonderful to know that our efforts have made a positive difference for you.
We truly appreciate your trust in ByNext and look forward to continuing to serve you with the same care and reliability.
ByNext Customer Support Team
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