Byrna Technologies  Avaliações 

Rachel Is The Best!

Rachel knew all the answers to my questions and even looked up a Houston-based military surplus store with a holster/Molle clip for my LE launcher (plus laser) that wasn't available at Byrna. Plus, she was very personable. Mr. Byrna, please put her in for a raise!

The Byrna support personnel, e.g. Rachel McBride, did a great job fielding concerns over shipping problems where an oil reservoir leaked. It’s an imperfect world, and it’s really appreciated when retailers make the effort to partner with consumers – – win-wins are huge for building trust and respect. Thank you!

Rachael was amazing in customer service. I'm a health professional and I don't often get this kind of service even from my suppliers. She was friendly, honest when specific questions were asked of her and yet very professional in her replies. She could teach other customer reps. a thing or two.

I bought the new Byrna launcher, life size target pack. The target tent was defective. Contacted Byrna and they immediately responded with replacement. That is standing by your product. Plus the launcher is a great addition to our family protection. My wife is so much more comfortable using this non-lethal weapon. And she is getting very good at it even at 50ft. I am looking forward to DOJ g business with Byrna.

Had a few problems with my Byrna LE I called customer service and spoke with Rachel she was quick to help me with my problems and didn't give me any issues at all unlike most other vendors. She took care of me quick and easy and was very nice. Shows how much Byrna cares about there customers

I was so very pleased and impressed with the customer service I received from Ms. Rachel McBride! She was extremely cordial, professional and helpful. She showed genuine interest in assisting me every step of the way and promptly responded to all of my emails, addressing every question of my concerns. Rachel went above and beyond to make sure I was satisfied. I highly recommend anyone looking to purchase one of the world's BEST none lethal self-defense weapons to contact the Byrna HD Team immediately!!! You will not be disappointed!!! If you're lucky, Rachel McBride will be there to assist and provide your every needs. 🙂

I bought the Byrna for a present for my wife on November 15th and she did not want it, so I went to return it and they only accept returns a 14 days after the sale. Mind you, it was never used and is unopened. These guys have horrible customer service.

I am an army veteran, that should say enough. I did not realize they had a non-lethal pistol. I purchased the SD and will soon purchase one for my wife.

A great product,quick shipping and a wonderful help line that answered all my questions no waiting 20 minutes on hold.Highly recommended nice to deal with an American company that does things right

I ordered four guns for Christmas presents and there was a shipping problem (my fault not theirs) . They immediately responded and took care of my problem with no questions asked. I honestly don’t think I’ve ever received better. Customer service with any company I have dealt with. Maria was the agent that handled my problem with professionalism and empathy.I spoke with Rachael today to verify some information and she was excellent as well. It is a tremendous product and stellar customer service. I will be a customer for life!

Quick response to request; additional communications were quick with a positive attitude.

I had a problem with a shipment but Rachel resolved the issue quickly. I couldn’t be happier.

Service was prompt, helpful, friendly and useful. Exactly what you want when you're asking for help.

As far as customer support it is 5 out of a 5, but for me trying out my new Byrna I haven't tried shooting it quite yet. I am thinking about buying a shooting tent so I can practice on my shooting.

Byran is a quality product. They stand behind there products with outstanding customer service and inovative technology.

Super awesome customer service. Had to claim warranty and they were super responsive and they fixed the problem. This company stands by its products!

I had viewed BYRNA on The HUCKABEE Show on TBN. That’s when I decided to make a BYRNA purchase. Lol the discount helped too! I called Customer Service where Rachael told me of different bundles available. She also informed me that Amazon Prime might not ship BYRNA to CA. They don’t. I called Customer Service back & Sam helped me make my choices. Although I missed the cutoff date to receive BYRNA by Christmas…. I found out earlier today it’s on its way!
Now,THATS REAL CUSTOMER SERVICE!
Fondly, Sandra Jane R-C

I made a call to customer service to find out where my missing product was. I ordere 4 items and only got 3. I was told it had not shipped. I was then told it would ship this week, sometime. I accepted that with a complant that Bryna should have told me it would be late. The Byrna rep. (Samanta) agreed that I shoulld have gotten notification. Shortly after I hung up from the call I recieved an email saying the missing product had been shipped. I recieved the product in less tah 24 hours after I talked to Samanta. Now that is what I call customer service. Way to go Samanta. I am positive she pushed some buttons.

They definitely deserve more than 5 stars . Best price on the market I will become life time customer.

Didn't receive co2 cap on December 13. Would send me a return slip for my complete purchase.