MEGAN R. took immediate action with my problem concerning the 10% discount for being a first time customer . I clicked on the coupon when I ordered but apparently it didn’t go through . I am very impr... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was looking for a home security solution that could solve a problem without a lethal outcome. I found the Byrna Launcher checked all the boxes. My wife was concerned until she used the Launcher... Ver mais
The Byrna support personnel, e.g. Rachel McBride, did a great job fielding concerns over shipping problems where an oil reservoir leaked. It’s an imperfect world, and it’s really appreciated when reta... Ver mais
My LE launcher has been messed up since day 1. The first pull of the trigger causes the first projectile to fall out of the barrel and the CO 2 cartridge expels a worthless waste of gas. I called t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Byrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Informações de contato
100 Burtt Rd Suite 115, 01810, Andover, Estados Unidos
- 9788685011
- info@byrna.com
- byrna.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 68% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Purchased a Target Trap for practice
Purchased a Target Trap for practice. After watching the video it failed the first time we attempted to fold it back up. Byrna responded and replaced it in record time. New one works fine.
Great Support
Great Support! I'd highly recommend them!
Great customer service
Great customer service. Prompt attention to my inquiries. Highly recommended to colleagues.
I had a defective mag and it was not…
I had a defective mag and it was not one day they had two in the mail for my in convenes, best costumer serves I think I have ever experienced. thanks
Smooth Flow
Questions were answered, web page east to negotiate.
Wonderful, personal service
Marie was extremely helpful and actually had me order while talking to her, assuring me of the process! She went above and beyond in helping me.
Samantha was awesome!
Samantha was awesome!
Shipped out correct co2 cartridges right away! Although it was my mistake she didn’t hesitate to correct the situation!
Thanks so much!
Tom S.
Rachel McBride
Rachel McBride! What a pleasure chatting with her. She made sure I had all the right additions for my follow up order, and provided me a discount code as well.
I had an issue with delivery of some accessories for my Byrna gun.
I had an issue with delivery of one of my orders. Samantha responded quickly, was very courteous, and fixed the problem.
Customer Service Super Star, Maria B.
Maria B. was super fast in answering my inquiry about my recent order. Not having to wait for days to get an answer to a simple inquiry makes me feel like Byrna is a company whose goal is to provide customer service as quickly as possible and Maria B. did a very good job at doing just that.
Best customer service around
Best customer service around. We love Byrna in this house. Great product!
Rachel was amazing
Rachel was amazing! She was incredibly patient with all my questions. She gave me thoughtful recommendations for another order for my Byrna SD launcher. Including the full size target and extra kinetic rounds for practice AND use! How cool! She was very knowledgeable, kind and I could understand her (unlike so many customer service professionals now adays). Very efficient as well. I just can't say enough about how great she was with this potentially complicated process.
I have purchased a Mission 4 launcher…
I have purchased a Mission 4 launcher and pistol from Byrna. Both products and their customer service are of very high quality and I have recommended their products to my family and friends. A++++
Great Customer Service!
Customer Service has been outstanding with Byrna. Have received prompt responses to numerous questions on registration and other questions. Very pleasant and courteous responses from my main customer service agent.
Best customer service ever
Best customer service ever! Always respond. Always works with you about your concern, question and responds with intelligence and kindness! Great job! You love what you do and do it well! Thank you!!
In today's world you are a Rose
In today's world you are a Rose. Your quick response & action really impressed me. I feel secure that if I should have a problem with my Byrna it will be handled expeditiously .
I was having issues placing and order…
I was having issues placing and order online and called to leave a message for assistance. The following morning, I received a phone call and quickly completed a purchase. The lady I spoke with was very easy to talk with and her knowledge helped.
Quick and thorough!
My questions were answered quickly and thoroughly.
Missing item resolved
I had an issue with my order/package. R***** responded to my email promptly and the issue was resolved. She was polite and professional. I was relieved that after providing photos and whatnot, my item arrives today! Thank you so much!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.








