Byrna Technologies  Avaliações 

I’ve had some issues with my SD. I own quite a bit of launchers and I emailed the company about a defective launcher I emailed them. They emailed me back pretty quick. I like their customer service parts and service thumbs up five star review. .!! This is Shaun From Canada 🇨🇦🇨🇦🇨🇦

The Byrna representative was so pleasant and easy to work with. She answered all my questions thoroughly, had great product knowledge, processed everything very efficiently. She was perfect--I wish all customer service reps were like her!

The Bryna company advertises home security and safety. The literature does NOT disclose a serious weakness. The CO2 cylinders are a weak point. I used the Bryna for wild animal control. And fired a few times. When I was surprised by wild animals the Bryna would not discharge. I "discovered" that the CO2 cylinders DO NOT SEAT WELL, and the seal allows the CO2 to leak within (per Bryna 24 to 48 hours). This renders the "technology" worthless for home defense. In order to have a "useable" deterrent for home protection you MUST NOT have a punctured cylinder in the product. When I reported the problem, I received weak excuses including that if one "stores" punctured cylinders in the product you must keep the entire product pressurized.
Those of us familiar with CO2 powered products understand that seals protect the integrity of system. BE WARNED OF THIS PRODUCTS DEFECIENCY for the protection of your family.

I have been asked to edit the review after reading the Byrna reply.

The equivocation and evasion of the ISSUE is obvious to any reader. Rather than blame the user and assume a lack of understanding, it would have been HONEST to address the issue. The Byrna seals are a problem for a successive use on the same cylinder.
What Byrna advocates in their lame reply is a procedure calling for disposal of a cylinder after a single shot is fired. EXAMPLKE to aid Byrna in understanding: Assume a "user" fires a shot at preditory animals on Friday night. But Saturday morning the coyotes come back...Per Byrna, the "user" must replace the cylinder after a single shot. Its not a double trigger pull issue. Its a bad seal. The user can double pull to pierce the "new required" cylinder. And solve the seal defect....or Byrna can fix the defect and advertise HONESTLY. Remember I asked about the longevity of the cylinders BEFORE purchase and what I was told was FALSE.

Kayla P was wonderful. She took time to answer all my questions. Kayla was very knowledgeable and I felt like I was very important to her and the company.

A great product that meets an important need! Good options to choose from. When I had a question, Rachel responded promptly and respectfully with a kind offer to make up for what she wasn’t able to do. I feel like I’ve become a part of the Byrna community. Love it!

Amazing products and service. Stop hesitating and start defending!

maria d was very helpful and friendly. she resolved my issue quickly. I love the product as well and would definitely recommend it for anyone

I have the bad guy repellent clipped to my purse. Safer than carrying a gun.

Byrna Customer Support is always excellent! Samantha responded to my multiple inquiries quickly and competently. He answers were clear and to the point. Her attitude and professionalism is a strong, positive reflection on Byrna products and the entire Company’s culture. Customers appreciate reliability of the products they purchase and the support they might need, and Byrna delivers on both counts.

Excellent customer support. Samanta D. provide the expertise that I needed to complete my order. Samanta D. exhibited excellent customer service and was very knowledgeable.

Byrna did a wonderful job today for me. I have never had a company to act so quickly answering my question and shipping me my product request. This company is the path of greatness.

Best company that customer service helps and is sincere in there efforts to help. I would recommend the product and the support they give.

Maria was extremely professional, knowledgeable about the products and friendly. She answered all my questions which helped me make my purchase decisions. She is a great asset to Byrna!!

I bought the LE launcher last October what a disaster. I had to send it back 4 times, every time I got it back supposedly fixed it broke again within minutes, it shoots air. Byrna refused to issue a refund, they are thieves, $600 in the drain, The worst part is that Byrna knows very well the LE has a design flaw (look at the amount of complains on YouTube and Reddit), but they refuse to take the launcher off the website and redesign it, they keep selling it. Did you notice all the videos they show features the SD, but never the LE? They know the LE is garbage, they won't admit it. Byrna owner should be ashamed of himself for stealing money selling the LE.

Maria at Burna was a tremendous help to me. After I had purchased the Burna LE and a number of additional Burna items and had checked out, after this I saw a pop-up that said you could get a 10% discount on your first order. I contacted Burna and left an email message regarding what had happened. Within 15 minutes I received an email that the discount credit was issued to my card. That is fantastic customer service, and I highly recommend this company for their prompt and friendly customer service! Thank Maria!!

Samantha D. was outstanding,there was an issue with the website and Samantha stepped right up and helped me with the problem and assited me with my order,Samantha is an asset to the company!

Kayla P. - customer service rep - advised me to seat (push-in) my CO2 cartridge to prevent the gas from leaking out. It solved my problem. Thank you, Kayla

Kayla was (is) courteous, helpful & resolved my Byrna LE problem quickly.

The customer service team is very helpful, friendly, and knowledgeable! I have called twice for different issues GREAT JOB!
Thank you!

Both customer service representatives Kayla and Rachel have been absolutely professional, nice, product knowledgeable — I spent a long time on the phone with both of them on several days and ended up ordering two guns plus accessories, both myself and Dr Milan
In today’s world, rather today’s labor force, to have employees of this caliber is wonderful.
They definitely merit recognition!
Angela