byRuby Avaliações 1.955

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

By Ruby are consistently of the highest standard. No horrible additives, generous portions and a life-saver when you are unable to cook yourself. I always keep some in the freezer.

Avaliado com 4 de um total de 5 estrelas

It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Yummy home made meals - recently had my first delivery. Very efficient delivery. Just been reminded by my husband to order another chicken pie for him.

A empresa respondeu

Detalhes da empresa

  1. Fabricante de Alimentos Congelados
  2. Fabricante de Alimentos
  3. Produtor de Alimentos
  4. Fornecedor de Produtos Alimentícios
  5. Loja de Alimentos Congelados
  6. Entrega de comida

Escrito pela empresa

Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

The food was very tasty

The food was very tasty. However 2 out of 5 trays were sqashed which meant the packaging had split open.
The delivery box the trays were packed in was intact.

23 de julho de 2025
Avaliado com 1 de um total de 5 estrelas

Sorry, but I am here again

Sorry, but I am here again. Another disappointing Fish Pie to wade through. The packaging says 'Generously filled with sustainably sourced Smoked Haddock 6%, Cod 7% and Salmon 7%'. 20% of the Fish Pie is Fish, really. That is not 'Generously'. My Fish pie had less Fish than even that and this is the third time I have complained about the lack of Fish. I have read all the reviews on Trust Pilot about myRuby products and the overriding complaint is not enough main ingredient. This is a fundamental problem and you need to listen to your customers otherwise you will not have any.

13 de agosto de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

The delivery box was solid BUT contents ruined

The delivery box was solid . On opening the brown wrapping paper was damp ; as was the outer cardboard sleeves of the meal pots !!! On uncovered further I found the Boeuf Bourguignon cellophane wrapper was open and defrosting ! I sent e mails and photos…. But no reply?? Still awaiting reply to this correspondence…. I have previously ordered food and told many family and friends about ‘ BY RUBY ‘ …but no more !!!

16 de julho de 2025
logotipo da byRuby

Resposta da byRuby

Dear Harry

So sorry to hear you have had this poor experience with your delivery. We have not however received any emails from you - I have checked our entire customer service database via your name and your email address. Do drop us an email at orders@byruby.co.uk and I will look into this as soon as I can

Kind regards

Alice
Customer Service Manager

Avaliado com 3 de um total de 5 estrelas

Issues with packaging

I have yet to try the meals I ordered (which were paid for using a voucher that was gifted to me by a friend as I recently suffered a bereavement) but I was disappointed with how they arrived. The food had already started to defrost as the packaging was insufficient in keeping them frozen, which in turn meant that the box had become wet and was collapsing. The package was left on my doorstep even though I was at home and I brought it in within 10 minutes of it being delivered once I realised that it was there.

24 de julho de 2025
Avaliação não solicitada
logotipo da byRuby

Resposta da byRuby

Hi Louise, so sorry to hear that your meals arrived with you in such a poor state. This is not at all what you should expect from us. If you could drop us an email at orders@byruby.co.uk with details of all the dishes affected, I will look into this for you as soon as I can. We will also make sure we put this right for you.

Avaliado com 5 de um total de 5 estrelas

ByRuby is the best

ByRuby is the best. So lovely to be able to gift such delicious and wholesome meals to our friends. We live in another country and I would love to be able to hand deliver home cooked meals, but as I can't, this is the next best thing.

23 de junho de 2025
Avaliado com 3 de um total de 5 estrelas

Very average meals for the price and…

Very average meals for the price and low on flavour, quite bland

30 de julho de 2025
Avaliação não solicitada
logotipo da byRuby

Resposta da byRuby

Hi Sarah
So sorry to hear this - the meals should be full of flavour - if you could drop us an email at orders@byruby.co.uk I will look into this for you

Kind regards

Alice
Customer Service Manager - By Ruby

Avaliado com 4 de um total de 5 estrelas

I love the food

I love the food, but hoped to share with my husband, but he's got an aversion to cheese! And unfortunately it's in a few things like cottage pie....so he won't eat that!
I will but them for just me, but it obviously won't be as often.
My first order was delivered during a heatwave, so the topmost item was almost completely defrosted. We cooked and I ate half then froze the cooked half for another day...

9 de julho de 2025
Avaliado com 4 de um total de 5 estrelas

Amazing food

Amazing food, the quality is that of a restaurant but from the comfort of your home and so easily cooked with no
prep. Really blown away by how lovely they taste. Would like even more selection and some more family sized meals so we can keep changing it up.

30 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent dishes

Really enjoyed the two dishes we recently tried..a Thai Green chicken curry and the Bouef Bourginon. Great to have in freezer on nights you just need a quick and easy supper to microwave. Very good flavours, generous portions.

23 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Lovely Meals!

I ordered a selection of meals for my elderly mother and I got to sample them on my visits to her. Wow, they are lovely, wholesome, tasty meals. I now order them for myself too!

4 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Gift for a new parent

Gift for a new parent! The best thing to get any new family so they have one less thing to think about. Looks delicious and I might start buying for my mum soon too!

4 de junho de 2025

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