This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... Ver mais
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Veja o que dizem as avaliações
Booked at SKYLUX Hotel in Astoria Great price Brand new hotel went in august Near train accomodations around Reception Staff very nice and helpfull Only thing is parking but there is a paying one... Ver mais
A empresa respondeu
Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Ver mais
Pas toujours facile... en tout cas, moins facile qu'avant. Je préfère réserver sur ordi, mais des difficultés me forcent à réserver sur mon cellulaire... Je déteste. Aussi, les prix ont augmenté... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Informações de contato
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canadá
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
3,8
Muito Bom
101 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to use and navigate through
It is easy to navigate and search to specific things we are looking for in our stay, using filters specific to your needs and wants
11 de setembro de 2026
I overbooked the guests as I was unsure…
I overbooked the guests as I was unsure how many would be coming and neither the hotel or hotels.com would do anything about it other then pointing the finger at each other for who to talk to.
11 de setembro de 2026
The booking process was super quick and…
The booking process was super quick and easy. Was able to book the hotel from my phone the day before arrival at a hotel that I had been to before and preferred.
29 de agosto de 2026
How welcoming we were received
How welcoming we were received. Assisting in several different things.
14 de setembro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da Hotels.com
Merci de nous avoir signalé ce problème. Nous sommes désolés d’apprendre que vous avez rencontré ces difficultés et notre équipe s’efforce d’y remédier. Si vous avez encore besoin d’aide, vous pouvez nous contacter sur ca.hotels.com/helpcenter
We like the room overall
We like the room overall, but we noticed a few issues. The water pressure to both the sink and bathtub quite weak. The bathroom door does not lock properly. Could you let us know if there are issues to other room? We were wondering if this room given to us because it was a discount price?
14 de setembro de 2026
Very friendly and helpful staff .Rooms…
Very friendly and helpful staff .Rooms were clean and comfortable and quiet.All around great experience.
12 de setembro de 2026
There’s a good selection of properties
There’s a good selection of properties, with good prices and the booking process is quick and easy.
31 de agosto de 2026
I was pissed off when i found the price…
I was pissed off when i found the price of the hotel was 60.$$ less that i reserve on hotel .com
26 de agosto de 2026
Resposta da Hotels.com
Hi Paul,
Thank you for sharing your feedback. It sounds like there were concerns about the hotel price, and this was clearly not the experience you expected.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team.
Easy booking
Easy booking, the website is easy to navigate and I like that there is an option to pay at the hotel.
11 de setembro de 2026
Hello.....
10 de setembro de 2026
I book my hotel for 87 dollars a night…
I book my hotel for 87 dollars a night when i got my invoice it was over $500 , i call and they was spouse to take off $120 and when i checked my credit card it was only $60 taken off. Not good enough.
12 de agosto de 2026
Resposta da Hotels.com
Hi Maxine,
Thank you for sharing your feedback. It sounds like there were issues with the booking total, and this was clearly not the experience you expected.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
luv accumulating points and free…
luv accumulating points and free nights....they are very customer satisfaction.....appeciate everhting they did for me.....
16 de setembro de 2026
I had book the wrong date and it was…
I had book the wrong date and it was very complicaded to change it. I had to rebook the good date and i've not be repaid for now ...
10 de agosto de 2026
Staff was wonderful
Staff was wonderful, we had a nice stay with exceptional Mountain View.
5 de setembro de 2026
Resposta da Hotels.com
Hello,
Thank you for sharing your feedback. We’re glad to hear you had a nice stay and enjoyed the wonderful staff and exceptional mountain view. It’s great to know your experience left such a positive impression.
Thanks,
Hotels.com Customer Support Team
Excellent in every way
Excellent in every way! Clean and nicely decorated! I will stay here again!
9 de agosto de 2026
Resposta da Hotels.com
Hi John,
Thank you for sharing your feedback. We’re glad to hear everything was excellent and that you found the property clean and nicely decorated. It’s wonderful to know you would stay again at the property.
Thanks,
Hotels.com Customer Support Team
Easy access to hotel rooms but have…
Easy access to hotel rooms but have found that some hotels offer better rates than being advertised on the website.
4 de agosto de 2026
Resposta da Hotels.com
Hi Malcolm,
Thank you for sharing your feedback. We’re glad to hear you found it easy to access hotel room options. We understand your concern regarding rate differences between the website and some hotels.
Thanks,
Hotels.com Customer Support Team
It’s very easy to research places to…
It’s very easy to research places to stay and once you’ve decided, easy to do book your stay.
15 de setembro de 2026
Resposta da Hotels.com
Hi Shelley,
Thank you for sharing your feedback. We’re glad to hear it was easy to research places to stay and book once you made your decision. It’s great to know the process worked smoothly for you.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Merci de nous avoir fait part de vos impressions. Nous sommes ravis de l’apprendre et nous apprécions cette opportunité de continuer à améliorer Hotels.com.
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