TransUnion UK Avaliações 

Utter shambles of a company. Wrong information on report but when I try to contact them to make a ‘dispute’ the website sends me round in circles getting me to enter the same information repeatedly until the 3x limit is reached and I’m locked out for another 24 hours. Speaking to someone is useless because they just tell you you can only dispute their info through the website (which is impossible for reasons just given) or in writing- which I will be doing as well as to the financial ombudsman. I have already filed an official complaint about them to ‘Halifax’ who continue to use them for some reason but have had no apology or redress so I am leaving this review. Disgusted!

Wish I could give less than 1 star! Disgrace of a company. Have a CCJ on my file which is not even in my name. They will not listen and refuse to do anything about it. Can’t believe the likes of NatWest and Halifax use them

What a joke they have put some one else's ccjs on my report iv sent them all the information they have requested 10 times as they keep asking me the same ones then get a email saying this as been sorted they are sorry and that they have been removed to update my credit score I then update it as they tell me and what a surprise the ccjs are still there but they are not boverd that they messing with people's lifes as I'm currently trying to get a mortgage all I want is Al the info that is nothing to with me removed as there about 5 propertys just a joke been goin on for 3 weeks now

Useless company, disputing something on my credit file each time they've asked for proof I send it where they request it to be sent to the email address doesn't exist been going round in circles for an entire month!!

Powers that be should instantly suspend this firm from operating, we have just duped them with false information and they have came back to us with information that doesn’t exist, someone has made it up and actually expect consumers to just take what they say as factual, not this time

ZERO stars. THERE IS SOMETHING VERY WRONG WITH THIS COMPANY’S PROCESSES. This company has caused both my husband and I, separately, significant issues with our credit reports - both of us significantly impacted by similar but unrelated problems, neither of which were our fault. Last year, TransUnion insisted that I didn’t live at an address that I could prove I lived at, all my bank and credit card addresses aligned with the address I gave them and I was on the electoral roll etc. A year later, my husband finds himself with exactly the same problem with a new address. They have him listed at our previous address, despite being on the electoral roll at his current address for over a year and despite all his bank and credit card addresses being updated, correct and double checked. They have caused us so many problems at crucial points in our lives when reliable credit checks were absolutely vital. All these issues have taken/ are taking months to sort out, the customer services is appalling and it’s incredibly difficult to contact anyone to resolve the disputed information. All the while, our personal credit ratings have plummeted through the floor, despite the issues being completely unrelated to our credit reliability. How difficult is it to get someone’s address right when that person is clearly on the electoral roll and have mountains of proof of address, and why does it take months to resolve and months for the person’s credit rating to recover from TransUnion’s basic error. IT IS NOT OK TO TREAT PEOPLE IN THIS WAY AND PLAY WITH PEOPLE’S LIVES WITH SO LITTLE CARE - it very nearly lost us a house.

What a waste of effort. Question asked for details that happened over 30 years ago. Stupidity rules here. Ditch them before they screw you over!

Oh my what a load of rubbish TransUnion... not really useful at all. Why is it even a thing

I was fuming ad this credit report has not only been incorrect once but now twice but yet when you try to resolve it and show it was incorrect they do not help or interested which is so damaging. We other credit agencies they seem to do the job properly but these do not. I contacted they 3rd party and could not see why this was on my file and not on other credit agencies but transunion insisted they would be keeping it on there. I don't honestly think they know what they are doing and judging by the reviews it's happing lots go us.

I noticed on Lloyds Bank App, Transunion had me living at my present address since 2021 when actually I have lived here since 1992. 2021 was when I applied for a postal vote. I have pointed the error out to them and basically I was informed it is up to me to prove I am telling the truth. Since it has not affected my credit score I’m not pursuing the matter as it all seems too much trouble to get a letter from the council or a court letter. I would have thought it should be up to them to put it right instead of giving companies the wrong information.

They hold your details of past accounts don’t take them off when settled and of course this affects your credit score. Why is the government not controlling this company they have hold of all of your personal details and use them for their own purpose.

Terrible. I suddenly can’t access my credit report and none of my details have changed. Do you know much anxiety this causes for someone who is a possible victim of identity fraud??

100% disgusting, despicable and completely unprofessional.
Those judging and categorising people, have in fact a majority if 1 ( one ) star reviews.
Which means that they are Not reliable, and all the people are unhappy with their "services ".
I wanted to get my credit report.
But their " website " says my forename is not accepted, and my email address which I have for more than 20 years is Not valid.
These are barriers put on purpose, to stop people seeing what inaccuracies their " information " display.
One star is to much for such a " company ".........

PLEASE COMPLAIN TO YOUR BANK

I've been in touch with my bank (Lloyds) who have advised me that if enough customers complain then this will be taken into consideration when the Transunion contract is up!!!!!!!

Transunion don't know what they're doing.
I provided them with an official letter from my council confirming that I've been on the electoral roll since 2016 weeks ago. All I get is a generic email response asking me for the information I've already sent.
Spoke to on the phone - they said yes you're right you have sent what we need...then get an email asking me to send them the information again.

After going around in circles for around in circles for 2 months I asked for their complaints procedure - which states they have 8 weeks to investigate my complaint (why does this not surprise me!) at which point I can then escalate to the financial ombudsman.

Not fit for purpose this Company - can't actually believe banks are using them.

Hopefully when the contract is up these banks will move to a more reputable company.

Transunion if you're reading this.....YOU'RE SH%T!!!

Never dealt with such an awful company, showing wrong information on credit report causing my credit application to get declined, breaching data protection.
Useless customer service and slow response.
Takes forever to amend data, absolutely useless.

Never missed a payment on anything but information from TransUnion has prevented me from using pay in 3 on PayPal for convenience. Have requested online a report to see why and they can't verify my identity. Appalling.

Couldn’t give one star, such a terrible company to deal with, they don not read nor understand the evidence Thatbis sent to them and are ridiculously slow to update the information. I’m close to moving banks away from Lloyds as they use Transunion. God knows why. Such poor service and very poor timeliness to update their own mistakes.

Everyone here who is dissatisfied has their own reasons, and I also join the group of dissatisfied people due to incompetence, lack of experience and a complete lack of professionalism - a sick institution based on some garbage fragments of information that is long outdated and not up to date.
Big mess, that's how you can sum up this institution.
The worst thing about all this is that there are no responsible people and it's a waste of time to talk to and do something.

False information!!!

Experian 999 excellent these morons- poor!!

Martin Lewis should be ashamed of himself using this bent incompetent company!!

This company is a joke and it is a shame high street banks are using them. I have 960 of 1000 with equifax, 970 out of 999 with experian therefore both excellent, but 555 out of 710 which mean it needs work, not even Fair. How can one explain this bear in mind all 3 agencies hold the exact same information. Can someone explain that to me? Contacted transunion several times only to hear nonsense!!! All the criteria they mentionned for a good score are ticked and yet my score has been the same for ages!!!
Will refer the matter to ombudsman as I think this company is bias.