Equifax Avaliações 365

Equifax were unable to do the most basic task of finding me on the electoral roll. All the other credit bureaus had no trouble and when I went to tell them that they got it wrong and I was in fact registered to vote they told me I had to provide them with proof. Why are banks and landlords trusting equifax when they literally make you do the work for them.

I've been waiting to verify my I-9 documentation with a live agent for 2 hours now. Had one agent answer, only to tell me she was having issues with her computer after asking for my document. I'm having to go through Equifax in order to complete my onboarding process with my new company, so I have no choice but to stay online in hopes of getting a live agent. I'd give zero stars if I could.

one of the most horrible piece of software I have ever experienced and I have experience coding COBOL. I hate the fact that my company use this terrible service for their forms. Like this is big year 2026 get a grip.

The complaints about Equifax company is so much and I suspect the data breach really affected almost everyone. It was the frustration that led to look on X socials to see if more people are facing same issue as me , and that led to rocketskycredit who finally removed all my insurance collections and disputes permanently from my report. This greatly improved the whole report and took my score points upward. Finally got approved for my home loan refinance.
Once again, Equifax can definitely do better with the poor customer service experience.

Very bad customer service supervisor very nasty Remon very disrespectful did not help me

Representatives can’t fix ANYTHING. Opening files for loans & credit is impossible with such poor communication.

It says I do not have an account to and to create one. I followed the instructions and tried to create an account and then the system told me I had an account. Then I called and the automated system is incredibly broken and sends me the link to the same website that tells me to call in.

it took multiple attempts to reset my password, and a phone call to get back into my account, only for them to try and force me on the phone call to upgrade to a paid plan. I said no thank you multiple times and their rep just kept reading her script. I had to hang up on them. It feels like a ploy for free users. The other two players in the space do not make you jump through these hoops just to see a free report or to freeze and unfreeze your credit.

Worst customer service. Nearly impossible to get anything done should be zero stars for Equifax. No real person to talk to unfortunately

They do not respite their phone keypad options does not get me to speak to a representative please shut down this company

Absolutely awful! I have someone trying to access my credit so I was told my my credit card company to freeze and put a fraud alert for each credit agency...Equifax is the absolute worst! Why do I have to work so hard to protect myself from a system I didn't ask to be a part of? And calling them? Their AI system is the WORST. Can't get a hold of anyone, isn't correctly interpreting my inputs, wouldn't let me speak to an agent and hung up on me. So much time wasted. Please do better!

I’m sorry that I had to choose 1 star, I would give NO stars if that was an option. The company and website, even the AI who answers the Customer Service line, are collectively not user friendly. Just tried to register and before I even signed in for the first time I was told to use “Account Recovery.” Waste of time.

Absolutely the worst credit reporting agency. I spent one hour on the phone with customer service to unfreeze my account, to no avail. The rep assured me that he un-froze it but he lied and did not do so. Have been trying to call back but the call has been dropped over 10 times and counting. The agency should have its license revoked by the FCC or FTC.

All three credit reporting agencies are not for the consumers but ONLY THE HIGH INTEREST CREDIT CARD COMPANIES HIGH INTEREST LOAN COMPANIES THEY ARE ALL QUICK TO DESTROY YOUR CREDIT EVEN FOR ONE MISSED PMT YOUR CREDIT CAN BE DESTROYED WITHIN A.SECOND AND STAY ON YOUR REPORT UP TO 7 YRS AND BEYOND EVEN AFTER DEBT HAS BEEN PD THEY ARE QUICK TO HAVE COLLECTION AGENCIES INVOLVED CALL AND HARASSING UP TO MULTIPLE TIME IN ONE DAY AND EVERY DAY (WHICH IS ILLEGAL)

Pure scam, how is this allowed to control lives of people in USA!!!! Our Congress have to look into this, called my State Office and trying to get more people involved. Website is unsecured and just recently enabled Auth. This scam org is employing people from all around (mostly non-English speakers), which is concerning! Most scams originate from these places. Someone needs to be held accountable.

Poorly designed Ai Nothing worked, TOUCH OR SPEAKING. Get better IT help! Company Shouldn't be allowed to operate like this.

I had some frustrations filing disputes, it requires all the disputes to be done at once. but the site is more functional than TU. on par with Experian.

all of these credit bureaus are scams, you move credit down based on bullshit, why have a credit card if using it destroys your credit, fn credit use cause credit to go down 100 pts.Its just a bullshit high interest game, all 3 can take a long dive off a short bridge. .

The phone ai does not work. It does not register most number inputs or spoken words. I spammed numbers to get a representative who said they couldn’t help me and gave me another number to call; I asked if this would lead me directly to an agent or would it be more AI because it took half an hour to get through to her. She said it would be an agent. It was not, it was the same AI routine again, glitchy and not working at all until I spammed numbers again. Tried online to freeze credit and it gave me a number and same issue with garbage AI that doesn’t work at all.

Estafadores, el contrato te lo hacen de manera que no lo puedas cancelar ni avisando ni dos meses y luego te meten en el raí si no les pagas. No contrates este servicio no sirve para nada