Camper Champ Avaliações 

3
•
O TrustScore é 3 de um total de 5

2,8

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Detalhes da empresa

  1. Locadora de trailers
  2. também em
  3. Aluguel para férias

Escrito pela empresa

Camper Champ compares 160 campervan rental suppliers globally.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

3 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(3)

3 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Really poor service

Really poor service, poor communication, it took 3 weeks to make and confirm a single change to our booking. When they called they said they couldn't see the changes. They did nothing until we refused payment then made our changes within 5 minutes... so it was possible, they just didn't want to... poor service. Definitely recommend booking direct and avoiding this company of possible.

14 de agosto de 2026
Avaliação não solicitada
logotipo da Camper Champ

Resposta da Camper Champ

Hi Shanti,

We're sorry for the time and effort it took to have your booking change confirmed.

Booking amendments can sometimes require confirmation from the campervan supplier, but our role is to make that process as clear and timely as possible. You should not have been left chasing an answer without clear communication.

We are reviewing how the amendment and communication were handled. If you're willing, please respond to our private request with your booking reference so we can trace the full history.

The Camper Champ team

Avaliado com 1 de um total de 5 estrelas

I book this with camper champ

I book this with camper champ. No help from them.
The vehicle provided by Indie Campers New Jersey was completely non-compliant, unsafe, and filthy. Below is the full list of material defects and service failures documented during the rental:
• Critical Safety Defect (Windshield Wipers): The windshield wipers were completely broken, with the rubber blade hanging off. The windshield washer fluid system was dry/broken, making driving under poor weather conditions extremely dangerous.
• Mechanical & Structural Failures: The vehicle suffered from severe braking vibrations over 50 mph, misaligned steering pulling dangerously to the right, and massive rainwater infiltrations flooding both the driver's cabin and the rear bed area. The rear window had been poorly patched with tape prior to delivery, proving negligence.
• Plumbing Failures (Internal Flooding): The internal fresh/waste water system had severe leaks, causing the living area of the camper to flood on multiple occasions.
• Defective Electrical System (Battery): The auxiliary living area battery was completely worn out; it was incapable of holding a charge to keep the refrigerator running for a single night.
• Inadequate Utility Supplies: The propane gas tank (LPG) was delivered almost empty, at only 20% capacity, forcing us to immediately look for a refill.
• Extremely Poor Hygiene: The vehicle was handed over in a filthy condition. We were forced to personally scrub and sanitize all the cabinets, drawers, shelves, and floors before we could unpack.
• Failure to Deliver Paid Amenities: most the pre-paid kit essentials, including bed sheets, linens, and towels, were completely missing from the vehicle
• Intentional Negligence and Fraudulent Customer Service Logistics
On the very day of pickup, we immediately noticed the defects and requested a vehicle replacement. The depot staff refused, claiming no other vehicles were available due to high season. Magicially, the very next day, they changed their version and told us we could get a replacement, but only if we drove the defective and dangerous vehicle 3 hours backward from Boston to New York. This is an unacceptable and hazardous request.
When we asked for a replacement vehicle at their Boston location instead, they stalled from Friday until Monday at 12:00 PM, completely ignoring the urgency. When they finally approved the Boston swap, we were already hours away, traveling toward our next pre-booked campsite. Indie Campers utterly failed their duty of care: they should have towed a safe, compliant replacement vehicle directly to our location. Instead, they forced my family to keep driving a hazardous camper that should have never been allowed to leave their warehouse in the first place

25 de julho de 2026
Avaliação não solicitada
logotipo da Camper Champ

Resposta da Camper Champ

Hi Enea,

We're very sorry for what you and your family experienced. We understand how distressing it must have been to receive a vehicle in such a condition.

The vehicle was provided by Indie Campers, as Camper Champ does not own or operate the rental vehicles. At the same time, having booked through Camper Champ, you reasonably expected support when things went wrong, and we take that seriously.

After receiving your complaint and supporting photographs and videos, our booking support team handling your reservation escalated the matter to Indie Campers, requested an urgent review, and continued following up with their Customer Experience team throughout your rental. We're sorry that these efforts did not lead to a timely resolution during your trip.

The booking support team will continue to pursue the matter with Indie Campers as they complete their review.

Kind regards,
The Camper Champ team

Avaliado com 1 de um total de 5 estrelas

Third party booking system

Third party booking system. They are disgusting to book with. As you will be charged $300 extra as an agent fee as part of your booking for 8 days camper van travel.

3 de março de 2026
Avaliação não solicitada
logotipo da Camper Champ

Resposta da Camper Champ

Hi Mr Pickle,

Camper Champ does not charge customers agent or booking fees. We compare prices from multiple campervan rental suppliers, so we would like to identify the charge referred to in your review.

We have sent you a private request for your booking reference because we cannot verify the booking or charge from the information currently available. Once we receive those details, we will check the full price breakdown provided by the supplier and clarify exactly what occurred. If any charge was applied incorrectly, we will help have it addressed.

Thank you,
Camper Champ team

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