Canada Drives Avaliações 3.512

I have a wonderful experience with Canada drives. I bought my first ever car with them. I was so scared to spend my money on an online site before purchasing a car but canada drives is really trustworthy in that matter. I would love to recommend it to everyone i know.

Amazing customer service skills
Amazing policy
Love Canada drives

Do not trust them. They simple can't be trusted. I had a car saved as favorite under my account of which the price was around $38k early November, 2022. Today, I received a price drop alert email, only to find out that the same car is now priced at ~$41k. What a joke, what a shame. I really trusted them, but now I do not. Have already asked them to delete my account with them too.

THE ONLY GOOD PART ABOUT CANADA DRIVES WAS THEIR DELIVERY DRIVER.

Dealing with Canada drives was the biggest headache I have ever had. Their joke of a manager tells you we want you to be happy and that the balls in your court.. Also, don't forget, we are about customer service. Let me remind you on all paperwork was filled out and a bank draft for $16,100.00 was placed in their hands. It still took 3 days to have the SUV. The best part is that the Manager kept telling me dates to drop off the vehicle and blaming someone else for why it's not there yet. He offered to give me a gas card for $200.00 that the driver will have when dropping off the SUV. (QUICK SUM UP)

This poor driver arrived to drop off the SUV and ask me where the bank draft was I never laughed out of anger before and explain to this gentleman they have already received it on Monday. As the driver made calls to finally confirmed the bank draft we proceed to have the SUV unloaded off the flat deck truck and trailer. I asked the driver for this gas card that The Manager promised he was giving me for all the time wasted. The driver had no clue what I was talking about and so no, I didn't receive it.

But, the vehicle arrived on time and I wanted to take the time for a special thank-you to Karran Mann for a great job unloading the SUV with care and having great patience in dealing with a company that gives people the runaround.

I love how they they will tell you anything to complete a sale…

This company is they worst customer service I have ever seen. Do yourself the headache and go to a dealership other then this joke of a company.

Canada Drives has made my selling experience an enjoyable one. Their attention to detail has been top notch. John Dooling was incredibly professional, patient and kind throughout the purchasing process. He helped me to understand the paying off of the current bank loan, and made that process a seamless one. Karan Mann picked up my vehicle and was also very professional and thorough. I love that they could arrive right at my home to pick up my car. The whole process is incredibly straightforward. I would sell to Canada Drives again in the future and trust them with the car-selling experience! It can be a daunting experience to sell privately, and I can confidently say that Canada Drives takes the stress out of selling a vehicle.

Hassle-free and highly recommend! It took 5 days from the time I applied to having the car parked in my driveway by the delivery person - registered, plated, and with a full tank of gas! I only wish I could remember the drivers name to give him a shout out for his excellent customer service. Overall A+ for this company and its representatives!

I've got a warning for you with Canada Drives. They are terrible to deal with. Terrible customer service and the finance department is slack at best. I had to bug them to see status of application which is super weird when you're trying to spend money. I'm not a huge fan of slamming businesses but this is bad news bears. I'm so sad because I thought online car shopping would be fun. Nope. Not doing it. Stick to the local dealers.

told them i don't own a phone too down load pic. the phone i have just an older flip phone so could do anything.also B.B.B. say there where 69 complains out of 73 reviews

Bought a car 2 weeks ago.. Great car.. Love my car

However there was a few issues with 150 point inspection.. Set up a date with a garage of choice of Canada drives. 4 days after my appointment, now customer service is ignoring my emails... Not giving me any follow up details and or not giving me next step to fix issues...

I did not mess up on inspection

I just want my car fixed as promised to inspection

Unhappy customer

Update.. After 4 days of no response.. Finally get a response

Once issues are fixed in satisfactory conduct.. I will fix review... But for now I still have not heard from mechanic... We will see

Nov-25...update

This company is a real joke

They tried to fix problem with used parts.. And made issue worst then what it was... And now again they are avoiding my emails

It's been almost a month now... With no real answers

They messed up on 150 point inspection.. Canada drives should own up to mistake and fix properly

So unhappy with customer service experience

Worst company, they steal my $800 on return, eventhough the delivery fee was zero but still took the said amount. They even hide issues/problem of the vehicle.

Had a very negative experience with Canada Drives. Received an offer for a vehicle which was satisfactory, decided to move forward with them. Because the vehicle was leased there were steps to complete before the transaction could be completed. The customer service rep advised what needed to be done. We obliged and completed the task which took a four to five weeks due to buying out the lease and getting the ownership changed over and saftied etc. Once this was done, we reached to the rep and who advised the final price. We awaited final instructions to complete the deal. We waited and waited for responses to our 10 to 15 emails but no response. We then called and called and left messages talking to many different people who promised to call back which they never did. I eventually got to speak with a live person after weeks of trying who took over the case from the original non responder. he advised they would review the case and get back to me. After texting and providing some additional information, they finally got back to me. The revised the offer and it was $10,000 less than the original. Their argument was that the market had changed since the initial agreement and the vehicle wasn't the worth the same even though it hadn't been driven in months. They also said the offer expired after seven days per their website. We were never advised the offer was going to expire even after the final offer given to us. Nowhere in the email was there a statement saying so. So, because of their lack of response and timeliness the vehicle sale did not go through. They would not honor the price quoted and said we were lucky to be getting an offer at all. It was overall a very poor and frustrating experience. I would recommend that you Tred carefully when thinking about them because of what happened to us. I won't use them again and don't recommend them to others.

Our delivery guy Paul was polite and charismatic. He was helpful and very professional. I highly recommend this company. Thank you

The whole process was great, easy and very professional. A very convenient way to sell my car without the hassle of it. The price they paid us was very fair. The drop off experience with Daman at the Airdrie location in Alberta was a breez. Very professional guy, welcoming and attentive. Thank you!
It was my first time selling my car through CanadaDrives, I would do it again and highly recommend the process and this company.

Sold my car to them in October 2022. Super fast and clear communication via email with Mitchell Stokes to set it up, and then Paul Kim was the delivery and inspection driver who came to pick it up and that process was about 30 mins, he was super chill and efficient. Overall I didn't really have to do anything, they did all the work, didn't even have to wash the car beforehand or even leave my house, after they took delivery within a few hours the TD EFT hit my account in full.

Easy, professional, unique & efficient
I was not sure if this will end up good or bad, however I took my chances and OMG I love it, I got nice car, easy trade-in process, and I'm a happy customer at the end!!

Received an offer from Canada Drivers which was in the range of what I would accept for my Vehicle and I accepted it and then received a phone call and they requested more information on the vehicle and I provided all what was requested and then they adjusted the offer even lower to a low ball offer which the website states they wont do . Very poor service I turned down this offer.

Again, you are missing the point. And of course I ultimately decline the application. You tell me why should I trade a 2020 Sorento Black Line with 42000 kms for a 2017 Toyota with 70000 kms?? And evidently your network is sooooo poor. Someone from a dealership contacted me and I was approved for a 2022 Hyundai Santa Fe Hybrid and not just that, I also traded my son’s Kia Rio for a Fusion Hybrid and guess what, no income verification required. And you have the nerve to say I ultimately decided to decline the application. You just re-confirm that this company is a joke.

Karan Mann awesome experience delivered the car perfect and professional

From the original contact that was made with Canada Drives the experience was next to perfect. Reza ( great Guy ) led me thru the process and it was exactly as stated. I received a call from Julian in Toronto who mentioned the time of pickup ( 6-8 PM ) and there was Lovejoy Singh at the door, then documents were signed and the deal was consummated. Great people, great company. By the way, Lovejoy was a treat to deal with, very business like, courteous,personable; he also led me quickly thru the whole process . He is truly a great Rep for Canada Drives. The deal was done quickly, efficiently and honestly, therefore they receive a 5 star rating from this happy customer. One last thing, Payment was made within 12 hours.
Kudos to Canada Drive.

Marty I. for Jerry I

I approached different companies and also post adds on different platforms, but i got the best offer from Canada Drive. Staff was friendly and professional, whole process was simple, easy and transparent.