Canagan Avaliações 

338
•
O TrustScore é 4 de um total de 5

4,0

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ive noticed a few reviews here questioning the quality of the food from canagan - however that’s not been our experience at all. Our two kitties are so incredibly fussy and turn their nose up at so ma... Ver mais

Avaliado com 1 de um total de 5 estrelas

Have bought canagan previously in kibble and salmon wet food. Bought some tins of beef stew last week and opened one couple of days ago to feed our dog to find it was shockingly horrendous! There w... Ver mais

Avaliado com 5 de um total de 5 estrelas

My very fussy dog with stomach issues and bad teeth actually looks forward to the puré trays and soft treats! He was never food motivated before and ive tried every other brand you could think of and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have used Canagan dry dog food for many years and used to travel about 14 miles to the pet shop until we saw the company on line with free next day delivery. Our dogs have always loved this food a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Pet Shop

Escrito pela empresa

Award-winning grain free food for dogs and cats, a natural diet their ancestors would have hunted in the wild.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

338 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(338)

24 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

My dog loves Canagan dry food and…

My dog loves Canagan dry food and Canagan Petite trays as a weekend treat.
Dental version works amazing and works out much cheaper than buying extra supplement.
There is plenty of choice and quality is amazing!

28 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

We're thrilled to hear your dog is loving our dry food and Petite range Maya, thanks so much for choosing Canagan! Your lovely words are much appreciated 🥰

Avaliado com 5 de um total de 5 estrelas

We love canagan

We love canagan! Such a great food for dogs and cats, the treat range is also amazing! 10/10 would recommend :)

28 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

Thank you so much Lily, your kind words about our food means the world to us! Here's to many more years living the Canagan life 🩶

Avaliado com 5 de um total de 5 estrelas

Love this brand

I have been feeding my dogs on Canagan for over 8 years. We used it when our Chocolate Lab was expecting and fed it to the pups when they were weaned. Especially love that its for all ages of dogs. I currently have a Black Labrador and she has a very shiny coat and I always gets compliments on how well she looks. I truly believe its down to the quality of this food. Please never stop making this product!

28 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

We're so happy to hear that your dogs have been living the Canagan life for over 8 years! It's wonderful to know that your Lab has a lovely shiny coat because of our food, thank you so much for choosing us to feed her 🥰

Avaliado com 5 de um total de 5 estrelas

Canagan is great

Canagan is great good, great company.

21 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

Thank you so much Greg, we appreciate your kind words massively! 🩶

Avaliado com 5 de um total de 5 estrelas

Bags of energy and fabulous coat!

Our Ursa (GSD) has been on Canagan for some time now and she is full of energy and has a fabulous coat. Many folks comment on her coat and think she is younger than she is.. nearly 7! Canagan is a fabulous company to deal with and product the highest quality foods for our pets, cannot recommend them enough.

21 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

Your lovely feedback means so much to us Janine, thank you for taking the time to share your experience with Canagan. We're thrilled to hear that Ursa is thriving on our food and that she is getting many compliments on her coat. Here's to many more tail wagging years together 🩶

Avaliado com 5 de um total de 5 estrelas

Amazing dry and wet food!

My two loved their dry food and love the new petite trays even more. They used to be so fussy but now finish every meal. Thank you to Aimee for the recommendation!

20 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

Thank you so much for choosing Canagan to feed your two dogs Sally, we're delighted that they are enjoying our dry food and Petite pates! 🩶

Avaliado com 5 de um total de 5 estrelas

Can't fault Canagan at all!

Can't fault Canagan at all. My 18 year old cat was on this before she passed away and this was the first food in years we had found that actually made her number 2's solid! She absolutely loved it, she could manage the kibble as they were smaller and easier to digest. She absolutely adored the soups and treats too! Very happy with Canagans food. Her fur was super soft too. My dog was also on the dry food for a while and she was thriving. Good teeth, maintaining weight and soft fur. 10 out of 10.

19 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

Thank you so much for taking the time to share your wonderful review Jasmine, it means a lot to us! We're sorry to hear that your cat has passed away, it's so special to hear that she loved Canagan so much and that our food had helped keep her poops healthy and her fur super soft. Thank you for supporting our family run business 🥰

Avaliado com 5 de um total de 5 estrelas

My cats love the Canagan soups

My cats love the Canagan soups! Whenever they have one they always eat every last bit! I even gave them a tuna one for lunch today. Never turn it down.

19 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

That makes us very happy to hear that your cats love our soups so much! We hope they continue to enjoy all our delicious recipes 🩶

Avaliado com 5 de um total de 5 estrelas

High quality food

This company provides quick delivery and the food is of a high quality . I run a home boarding business and find all my customers love the food . They are also always available for advice.

19 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

Your lovely feedback means the world to us, thank you for taking the time to share your review Bec! It's amazing to hear all your customers love our products, thank you for stocking us in your home boarding business 🩶

Avaliado com 5 de um total de 5 estrelas

Great for my dogs and great for my customer's dogs!

I started feeding Canagan to my dogs over 10 years ago. I have never looked back! They love the smell and flavour, always get excited about feeding time and have nice, firm, solid poos!

I only ever had to take them to see a Vet for routine vaccinations. I never had any skin, coat or digestive issues with them. They were 3 very healthy dogs - a Samoyed, a French Bulldog and a Pomeranian.

Furthermore, I have sold Canagan for over a decade in my pet shop. I have countless reports of how it has helped so many customers manage and even eradicate health issues with their cats and dogs, particularly when changing from poorer quality foods.

It may cost a bit more per kg compared to other foods, but this is more than made up for by having healthier, happier pets. Moreover, the feeding quantities are lower than other foods due to the high levels of nutrition and digestibility. Highly recommended!

19 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

Thanks so much for taking the time to share your lovely review Cormac, it's awesome to hear how much your dogs had thrived on Canagan! Your loyalty and support means so much to us, we are beyond thrilled that you are part of our family 🩶

Avaliado com 5 de um total de 5 estrelas

I can't stress enough how fantastic…

I can't stress enough how fantastic Canagan are, the food is incredibly high quality and the team are brilliant. While on Canagan my cats coats were beautifully shiny, something I got many compliments for! 5* company all round.

19 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

How wonderful to hear this, thank you so much Natasha! Here's to many more tail wagging years with Canagan 🩶

Avaliado com 5 de um total de 5 estrelas

Cystitis in cats.

My cat had been on Royal Canin biscuits for 7 years of his life in my ownership. I was assured that just feeding biscuits was fine to do. Sadly not!! My cat went down with cystitis and the vet advised to move on to wet food for 2 weeks whilst he recovered. At this point as he was now heading in to his senior years and after researching myself (as the vets knowledge was pretty poor) I decided that I was not going to back on to such a harsh biscuit. I ended up switching him on to Canagan cat pouches. The change in his behavior and energy levels was outstanding. He was now darting about the house like he was 7 months old again! He never went down with cystitis again after that. Would recommend highly over those vet driven branded foods!!

24 de junho de 2024
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

Thank you for taking the time to leave your lovely review Louise! We're sorry to hear that your cat had suffered Cystitis but it's awesome to hear that our wet food has improved his health and that he is full of energy. Reading transformations like your cat's means so much to us, thank you for trusting Canagan to feed him 🩶

Avaliado com 5 de um total de 5 estrelas

Top quality food! Top seller in my shop

I had been asked to stock Canagan in my Shop. Safe to say it is flying off the shelves. My customers can't get enough of the dog or cat food! The food is of high quality and I can say from a personal experience that Cats really do love the taste! I hand reared some kittens last year and the 2 i have kept are thriving on both the kibble and the tins of meat! Their coats are glossy and their weight is perfect!

18 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

Thanks so much for stocking us in your shop Becky, it's absolutely amazing to hear that we are a top seller and how your customers are loving our dog and cat food range! We're also super thrilled that you've chosen Canagan to feed your cats 🥰

Avaliado com 5 de um total de 5 estrelas

Fantastic quality cat food

Fantastic quality cat food, my cats love it! You can actually see the quality of the meat, it looks good enough to eat yourself! My cats used to be on your typical supermarket brands, and they always had dull fur and flakey skin. I was recommended Canagan and it's cleared everything up. I would never go back again now!

18 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

Your kind words about our food means so much to us, thank you so much for taking the time to share your feedback. It's awesome to hear that our food has helped improve your cats skin & coat. We hope they continue to enjoy all our delicious flavours 🥰

Avaliado com 2 de um total de 5 estrelas

Dented cans

Good food and I am disappointed to have to leave a negative review.

Short version:
Canagan seems to be having a real issue with dented cans. And no, this is not happening when with the courier on its way to me (the inner and outer packaging/box is in PERFECT condition, zero signs of damage), it must be happening at manufacturer/factory packing.

I wouldn't buy dented cans off a shop shelf and I don't want them sent to me either, especially when paying £3.49 per can.

Long version:
I made two orders direct from the Canagan website in Jan and Feb. Both times I received dented cans (as I said above the outer box/packaging was perfect condition). Because it happened twice I sent an email to them about it. I was offered a refund which I accepted, but I was only refunded for 4 of the 5 dented cans.

Come March I decided to order some via a stockist website. The same thing happens, more dented cans arrived and (sorry to keep repeating but I feel it's important to know that this must be happening while being made at the factory) again the outer and inner box/packaging is in perfect condition.
I contact the stockist and they send out replacements but unfortunately more dented cans arrived... and wait for it... perfect outer packaging again.

Why are they being packed in the plastic wrap of 6 when they are dented? What has happened to quality control??? The dented cans should not be leaving the factory to then be sent out to customers.

It's a shame because Canagan is a good food and my dogs do great on it so I really don't want to change brands. So I won't be ordering online anymore. I'll have to go back to buying in person at a shop which is quite a distance away, but at least they never put dented cans on their shelves.

Update: in Canagan's reply to my review they said "Unfortunately, once they are passed onto DPD it is out of our control on how they handle the box during transit. We will pass this feedback onto them so that they are aware of the issue." - They clearly didn't read me write a total of THREE times that it is NOT due to the courier, because the boxes they were sent to me in were in PERFECT condition. Please tell me how a box of multiple 400g cans can get dented while in transit with the courier when the outer box is in pristine condition? It would be impossible. The outer box would have at least some damage to it... cans are made of metal but the cardboard box survives unscathed... it must be magic.

Sorry to sound rude but it's just frustrating how at the time and now in their reply they continue with the same old excuse to blame the courier and that they never send out damaged items.

14 de fevereiro de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

Hi Ma, thank you for sharing your feedback with us, it is much appreciated. We're glad to hear that you are satisfied with our food but we are very sorry that you have been receiving dented cans recently.

We would like to reassure you that we always check the quality of our products and packaging before sending them out to our customers, and we will only send out products that are in their best condition. We also make sure to use protective wrap for extra protection. Unfortunately, once they are passed onto DPD it is out of our control on how they handle the box during transit. We will pass this feedback onto them so that they are aware of the issue.

If you would like further assistance on this, please reach out to us on 01494 775 222 or via email at info@canagan.co.uk. Best wishes, Sandy

Avaliado com 1 de um total de 5 estrelas

Despite having previously given two 5*…

Despite having previously given two 5* ratings for this dog food, it is very unfortunate that I now have to change my opinion of this dog food.

I fed Canagan dry dog food to my dog for years, and was very thankful that I'd found a dog food that didn't make my dog poop and poop. Then I noticed that my dog had begun to poop frequently again, but still ate the food without a problem. Unfortunately, I empty the dog food into a container and do not keep the bag that the dog food is packaged in, so I was unable to check whether or not any of the ingredients had changed. By the way, I always ordered the dog food direct from Canagan, so the problem wasn't due to old stock. All this happened around the time that I noticed that the company had moved production from the UK into Europe. (This move obviously took place well over 12 months ago.) I placed a few more orders, but the problem with my dog forever pooping continued.

Whatever happened with the new production process somehow changed the dog food. I'm assuming that the company moved production from the UK over into Europe in order to save money? It appears that I'm not the only pet owner that noticed this change in their pet following the production move. Whatever had happened to the dog food following this production move (besides changing the shape of the small breed kibble) was definitely not agreeable with my dog, and sadly I had to stop buying Canagan dry dog food.

I cannot understand why a company changes a perfectly good product that doesn't need fixing! In my opinion the change in the food was either down to the new production process, and/or possibly a change in the ingredients. Strange that the food suddenly became disagreeable (after the production move) to other pets in addition to my own dog, so I know that the problem wasn't purely down to the food being unsuitable for my dog! I'll reiterate that she'd been eating the food for years without any problems whatsoever.

Therefore, I now change my rating from 5* to 1*, because it would perhaps appear that the company changed the food in order to cut costs. Moreover, they unfortunately didn't take into account how that change might affect pets that were already accustomed to and very happy on the 'original' Canagan dry dog food. Even my vet told me that something had obviously changed with the Canagan dry dog food, for my dog to suddenly develop problems after years of eating the food.

Had Canagan not changed anything, then my dog would still be eating their dry dog food, and I'd still be a happy customer, but unfortunately that is not the case at all.

My experience with Canagan shows how a sudden change in the manufacturing of a pet food, can have a dramatic effect on the pets that have been accustomed to eating that food for years.

15 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

Hi Scooby Doodle, thank you for taking the time to share your review with us and for your loyalty over the years. We’re truly sorry to hear the issues your dog has experienced recently.

We switched our manufacturer over a year ago to a lovely family run company and all our recipes have been trialled on our own dogs first before being sold to the public. We can also confirm we haven’t changed the recipe or ingredients in our dry food. For many of our pet parents, their dogs & cats continue to enjoy our food as they did before the switch, however we are aware that in very rare cases some of our furry friends who are particularly sensitive can notice the natural variations between batches and we are very sorry that your dog had not been feeling his usual self.

If you have any further concerns or questions, please don’t hesitate to reach out to our customer support team on info@canagan.co.uk or by calling 01494 775 222.

Best regards, Sandy

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. The food is obviously good because my 4 dogs will not eat anything else. We’ve been feeding them the food for the last 9 years and never had any issues. My dogs are thriving on it.
Because of this, I now sell the food in my small pet shop and it is by far my best selling product!
Cannot commend enough

14 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

Your support & loyalty means the world to us, thank you so much for choosing Canagan to feed your 4 dogs and also stocking us in your pet shop 🥰

Avaliado com 5 de um total de 5 estrelas

Our cat Pepper has loads of allergies

Our cat Pepper has loads of allergies, mostly skin irritation. Canagan dry kibble has sorted it out without vets bills. She even gets a daily tin of Ocean Fish wet food as a boost for her coat. Now I have just picked up the Softees to see if she will like them as they are so much healthier than supermarket stuff. They actually have real meat in!

10 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

That's amazing to hear that our food has helped Pepper's skin allergies and it has saved you having to take her to the vets. Thank you so much for trusting us to feed Pepper, fingers crossed she loves our Softies! 🩶

Avaliado com 5 de um total de 5 estrelas

Really good dog food

Really good dog food, with fast dispatch and delivery. Boba has a very fragile stomach but he's never had any issues with the food from Canagan. We use a mix of dry and wet food as well as the food toppers.

It's common for dogs to suddenly develop food intolerances even if they have regularly had something before, do your research before reading some of the unfair reviews here.

Would recommend.

14 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

Thank you so much Adam, your lovely feedback means so much to us! We're delighted to hear that our food suits Boba so well despite his sensitive tummy and that he is enjoying a mix of our dry and wet food with a delicious topping of our freeze dried toppers. We hope he continues to enjoy all our delicious recipes 🩶

Avaliado com 5 de um total de 5 estrelas

We love Canagan

We love Canagan! My small dog Molly has the small breed dry food and it suits her extremely well. Her skin and coat are the best it’s ever been and she absolutely loves the kibble and its size. We love all the flavours, especially the salmon!

14 de março de 2025
Avaliação não solicitada
logotipo da Canagan

Resposta da Canagan

Thanks so much for taking the time to share your wonderful review Tracey, it means the world to us to hear that Molly is enjoying all our small breed dry food flavours! We hope she continues to enjoy living the Canagan life 🥰

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais