My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately.... Ver mais
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Veja o que dizem as avaliações
Overall everything was good. The only note I have is that I didn’t receive an email confirming shipping (which had me concerned) like was mentioned in the email following my purchase. However, after I... Ver mais
Some of the best customer service I’ve had in a long time. The order was supposed to be delivered when I saw it was moving away from my city after already arriving here. I reached out to customer ser... Ver mais
Ordered a candle and realized that i never received a confirmation email. After contacting the owner, we found out that I can't type correctly and entered a number wrong in my email address when I ord... Ver mais
Detalhes da empresa
Escrito pela empresa
THE HOTTEST CANDLES ON EARTH. Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.
Informações de contato
277 Fox Run lane, 42701, Elizabethtown, Estados Unidos
- service@candle-guy.com
- candle-guy.us
4,8
Excelente
544 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Hilarious gift and great smelling…
Hilarious gift and great smelling candle, too!!!!
5 de fevereiro de 2024
Avaliação não solicitada
The Perfect Valentine’s Day Gift
Received candle in time for Valentine’s Day! Surprised to find that the candle actually smelled really good. I would definitely order again.
14 de fevereiro de 2024
Avaliação não solicitada
Great experience! :)
Ordered a candle and realized that i never received a confirmation email. After contacting the owner, we found out that I can't type correctly and entered a number wrong in my email address when I ordered. He was super helpful and kind. Great products and even better customer service!
16 de fevereiro de 2024
Avaliação não solicitada
My boyfriend loves it
My boyfriend loves it! Even though he is still shy to show that to his mother, so he won’t put it in his living room! LOL I find it funny because you’re both 42 years old! Greatest valentine, gift ever though
14 de fevereiro de 2024
Avaliação não solicitada
Quick reply to email regarding a…
Quick reply to email regarding a received broken candle.
13 de fevereiro de 2024
Avaliação não solicitada
Awesome products with quick shipping…
Awesome products with quick shipping and responsive help.
12 de fevereiro de 2024
Avaliação não solicitada
Great quality and experience!
Highly recommend! My candles arrived quickly, and were packaged very well. The scent throw is great (fills the living room in my apartment without being too strong) and the candle burns cleanly and evenly so no wax is wasted. I will be purchasing from The Candle Guy again in the future!
14 de fevereiro de 2024
Avaliação não solicitada
Perfect fun gift!
Absolutley love the candle labels! Got the exact reaction out of my husband that I wanted! Smell of the candle isn't overwhelming which is great!
14 de fevereiro de 2024
Avaliação não solicitada
Great customer service!
My candles were lost in transit and after contacting the USPS with no response from them for weeks, the Candle Guy sent me another order. I can't wait for these to arrive. Excellent and timely customer service makes me a long time customer!
14 de fevereiro de 2024
Avaliação não solicitada
My package was forwarded by accident (a…
My package was forwarded by accident (a mistake made by the USPS) but found it's way back to the correct address eventually. The customer service that Candle Guy offered was AMAZING!! I am so impressed by their customer service and willingness to help! Thank you so much from a forever customer!
5 de fevereiro de 2024
Avaliação não solicitada
Great candle
Great candle, smells wonderful, and arrived on time! Would purchase again.
2 de fevereiro de 2024
Avaliação não solicitada
Love the candle
Love the candle. Super fast delivery. Can’t wait to give to my boyfriend.
12 de fevereiro de 2024
Avaliação não solicitada
Arrived very fast
Arrived very fast, in excellent condition, and he loved it… OBVIOUSLY😂
Thank you
1 de fevereiro de 2024
Avaliação não solicitada
My package was lost
My package was lost; I reached out and got a quick response. I’m hoping I’ll get my package this time around but customer service alone will make me a FOREVER customer. I love candles and so does my significant other. Thanks so much Candle Guy!!
10 de fevereiro de 2024
Avaliação não solicitada
Candle was delivered quickly and…
Candle was delivered quickly and exactly what I wanted! Smells great and my boyfriend LOVES the message ;)
1 de fevereiro de 2024
Avaliação não solicitada
Wonderful and quick responses
Wonderful and quick responses. After realizing I put down the wrong address, the team was very polite and quick to respond to my email. They resent my order out free of charge without hesitation! You can tell they take pride in customer satisfaction
8 de fevereiro de 2024
Avaliação não solicitada
Candle Guy team was sooo amazing
Candle Guy team was sooo amazing. After my candle was stolen twice they sent me a third candle to a different address. Thank you so much!!
8 de janeiro de 2024
Avaliação não solicitada
Candle looks awesome. Love it !
Candle looks awesome. Can’t wait to give it next week for Valentine’s Day! Shipping was quick as well!
6 de fevereiro de 2024
Avaliação não solicitada
Candle was a great gift idea and it…
Candle was a great gift idea and it smelled amazing. Definitely will be ordering from them again.
22 de janeiro de 2024
Avaliação não solicitada
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