Cantourage Clinic Avaliações 

159
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Have been with cantourage for several years now, and in a rapidly changing medical cannabis landscape, they have continued to excel and stay up to date. There are countless different suppliers and bat... Ver mais

Avaliado com 5 de um total de 5 estrelas

Sometimes they do have a limited formulary but they have added a few cheaper strains. The staff are great at cantourage, Mackenzie has been very helpful with my recent health flare up. They respond qu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Been dealing with this company for about 2 years Let's be honest, there have been issues, but the crew at Cantourage have dealt with and sorted any problems I had very quickly I cannot recommend th... Ver mais

Avaliado com 1 de um total de 5 estrelas

Order didn't arrive again. Had to chase order again. Recurring theme instead of one off issue. Advised items out of stock after already waiting 7 days, the order gets put to the back of the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Clínica especializada

Escrito pela empresa

We are a CQC registered Medical Cannabis clinic that provide consultations for private patients and prescribe cannabis based products for medicinal use. We serve patients looking for treatments for an array of conditions including; Pain, Psychiatry, Palliative Care, Neurology, Gastroenterology and Oncology.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

159 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(159)

24 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Clinic

I've been a patient for two years now and I'm very happy with the service and treatment plan.

The staff are always pleasant to deal with and the clinic does a very good job with communication as a whole.

5 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From beginning to end brilliant

From beginning to end, Cantourage have been professional and very easy to deal with. I have referred myself to a few clinics using their online assessments and literally heard nothing back. Within e weeks I had my medications delivered to my door. A1

8 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order didn't arrive again

Order didn't arrive again. Had to chase order again. Recurring theme instead of one off issue.

Advised items out of stock after already waiting 7 days, the order gets put to the back of the queue.

Shocking low level or service from this company.

Clinic don't seem to take responsibility and accept this low level of service. They blame the pharamcy, they blame royal mail...anyone but themselves it seems.

Used to be the best but not very professional looking now.

19 de dezembro de 2024
Avaliação não solicitada
logotipo da Cantourage Clinic

Resposta da Cantourage Clinic

Dear S F,

Thank you for sharing your experience. We’re genuinely sorry to hear about the delays with your order and the frustration this has caused.

At Cantourage Clinic, we aim to provide timely and efficient service for all our patients. While we work closely with partner pharmacies and couriers to ensure a smooth process, there are occasions where unforeseen stock or delivery issues arise. We understand how disappointing this can be, and we want to assure you that we take all feedback seriously to improve the overall patient experience.

To better understand and address your concerns, we’d appreciate the opportunity to look into this further. Please contact us directly at contact@cantourageclinic.com, and our team will do their best to resolve the matter promptly.

We value your trust and are committed to ensuring your future experiences reflect the high standards we strive for.

Kind regards,
The Cantourage Clinic Team

Avaliado com 5 de um total de 5 estrelas

Been with them for 2 years now and…

Been with them for 2 years now and they're a great bunch of people. Easy to get hold of and helpful when you need them. I'm constantly recommending them as the best clinic in the UK

23 de dezembro de 2024
Avaliação não solicitada
logotipo da Cantourage Clinic

Resposta da Cantourage Clinic

Dear Customer,

Thank you for your kind words and for recommending us! We’re so happy to hear that you’ve had a great experience with our team over the past two years. Your support means a lot to us!

We’re always here to help whenever you need us.

Best regards,
The Cantourage Clinic Team

Avaliado com 1 de um total de 5 estrelas

problem…not our fault

Been with them for over a year problem after problems only still with them because of my anxiety is triggered about moving elsewhere silly me...... they continue to believe that it is never a problem with their end and always told it will improve yet to see month 14th still seems a long way away from improving......had put a repeat in then told can't do as I would have to much for the time frame which was understandable then tried to order rest of the months meds in witch was rejected again...had a phone call today saying medication is now unavailable but I can order more than my allowance so I have it in time for next month which seems a bit hypocritical considering again a week ago I could not

16 de dezembro de 2024
Avaliação não solicitada
logotipo da Cantourage Clinic

Resposta da Cantourage Clinic

Dear SAucyWhiffs,

Thank you for sharing your feedback. We’re sorry to hear about the challenges you’ve encountered and understand how this may have caused frustration.

At Cantourage Clinic, we strive to provide clear communication and a smooth process for all patients. However, there are times when regulatory prescribing limits or changes in medication availability may impact orders. These guidelines are in place to ensure safe and effective care, but we understand how they can sometimes feel inconsistent.

We’d like to investigate your case further to address your concerns and clarify any misunderstandings. Please contact our patient support team at contact@cantourageclinic.com so we can provide more personalised assistance.

Your feedback is invaluable in helping us refine our services, and we appreciate your trust in continuing your care with us.

Kind regards,
The Cantourage Clinic Team

Avaliado com 5 de um total de 5 estrelas

A breath of fresh air

I've previously been with another clinic who proved to be rather unprofessional and hard to deal with but I have nothing but professionalism from Cantourage as their patient. Their staff are friendly and helpful and they have a wide selection to offer which is important when you suffer from chronic pain and often sleepless nights. Can't recommend them enough!

16 de dezembro de 2024
Avaliação não solicitada
logotipo da Cantourage Clinic

Resposta da Cantourage Clinic

Dear Toby,

Thank you for your kind words! We’re so happy to hear that our team has been able to help with your pain. Your recommendation means a lot to us, and we’re grateful to have you as a patient!

Best regards,
The Cantourage Clinic Team

Avaliado com 5 de um total de 5 estrelas

Incredible Clinic

Been a patient with the clinic for a year now and always received excellent customer service.

All the staff really work to help and assist you, from customer service to the doctors and health consultants

13 de dezembro de 2024
Avaliação não solicitada
logotipo da Cantourage Clinic

Resposta da Cantourage Clinic

Dear Filippi,

Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our team over the past year. Our staff is dedicated to providing the best care and support, so it’s wonderful to know that you’ve felt that every step of the way.

We truly appreciate your trust and look forward to continuing to support you!

Kind regards,
The Cantourage Clinic Team

Avaliado com 5 de um total de 5 estrelas

I can't recommend Cantourage enough

I can't recommend Cantourage enough. Have been with them for almost two years and have nothing but positive things to say. Their customer service is hands down, the best in the industry. Their prices are very fair considering the level of service and quality of products they offer. I feel like I'm in the best hands and I'm so thankful for how much they have helped my life.

3 de dezembro de 2024
Avaliação não solicitada
logotipo da Cantourage Clinic

Resposta da Cantourage Clinic

Dear Steven,

Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Cantourage Clinic and are grateful for your trust over the past two years. Knowing we’ve made a difference means the world to us.

We’re here to support you whenever you need us!

Kind regards,
The Cantourage Clinic Team

Avaliado com 5 de um total de 5 estrelas

Cantourage Clinic

I have been with Cantourage Clinic for a number of years. I was with Lyphe Clinic before that.

I have to say the difference between the two has been night and day.

To be fair this was in the early days of MC but I left because of the quality of the flower and the service.

Being with Cantourage since has been a breath of fresh air.

Great medical professionals, the staff in the office who care and the service which is great improves all the time.

I am making these comments so that you can make an informed decision.

Good luck on you medical Journey.

14 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good Support

I have found my experience of purchasing products from Cantourage, a very positive one
Responses are timely and respectful. Support on products and delivery is thorough .
It makes the process seamless and gives you the confidence to continue to use their services

12 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great communication and customer service

Been a customer for almost a year now. Recently been able to travel with my prescription which made the entire travelling experience a lot easier to manage. Communication through email or telephone are equally reliable, timely, and flexible with changes.

15 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really friendly and helpful staff/support team

All the staff/support team are always really friendly and helpful, makes everything super easy and unintimidating

28 de outubro de 2024
Avaliação não solicitada
logotipo da Cantourage Clinic

Resposta da Cantourage Clinic

Thank you so much for your lovely feedback! We're delighted to hear that our team has made your experience easy and welcoming. Creating a friendly and supportive environment is so important to us, and it’s wonderful to know that it’s made a difference for you. If there’s ever anything else we can do to help, just let us know!

Cantourage Clinic

Avaliado com 5 de um total de 5 estrelas

amazing at what they do

amazing at what they do. 100% recommend. few issues but that's life not everything goes to plan. been with them a long time

30 de setembro de 2024
Avaliação não solicitada
logotipo da Cantourage Clinic

Resposta da Cantourage Clinic

Thank you so much for your feedback and for staying with us. We truly appreciate your support and understanding—and we know that sometimes things don’t go perfectly, but we’re always here to make things right and improve where we can. Please don't hesitate to reach out to us whenever if there is anything we can do.

Warm regards
Cantourage Clinic

Avaliado com 5 de um total de 5 estrelas

Great clinic to work with really…

Great clinic to work with really helpfully and fast reliable service.

30 de setembro de 2024
Avaliação não solicitada
logotipo da Cantourage Clinic

Resposta da Cantourage Clinic

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our clinic. Providing helpful, fast, and reliable service is always our priority, and your feedback truly motivates our team. If there's anything else we can do for you, please don’t hesitate to let us know! :)

Cantourage Clinic

Avaliado com 5 de um total de 5 estrelas

Delays caused by pharmacy

Negative review turned into a positive review.

Jamie from Cantourage deserves a mention. Prescription is coming up to 3 weeks now and Cedarwood Pharmacy are terrible.

Have been offered to change pharmacy, hopefuly that will solve the delay issues. Have had nothing for a month but am hopeful it gets resolved soon

15 de setembro de 2024
Avaliação não solicitada

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