Ca' Pietra Avaliações 

563
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We've recently visited both the Chelsea Harbour showroom and Tiles at Source (indecisive is my middle name) and in both cases been blown away by the help we've received. Puja at CH, and Sarah at TaS h... Ver mais

Avaliado com 5 de um total de 5 estrelas

Alison in Hartley Wintney branch was a brilliant source of inspiration! She clearly knows the ranges so well. However what was really impressive - she quickly seemed to grasp what our own style and pr... Ver mais

Avaliado com 5 de um total de 5 estrelas

I stumbled across Ca‘ Pietra whilst undergoing a home renovation and we have ended up using them across our kitchen and utility extension, outdoor paving and bathroom. Their tiles are beautiful, high... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Ca Pietra use a company called Dx to deliver their samples..... an exhausting 4 days it has taken waiting to see if they would finally attempt to deliver 3 tiles to my door. At the cost of £22.80 in... Ver mais

Detalhes da empresa

  1. Loja de decoração de design de interiores
  2. também em
  3. Atacadista de pedras naturais
  4. Designer de interiores
  5. Fabricante de azulejos
  6. Fornecedor de pedras naturais
  7. Loja de azulejos

Escrito pela empresa

We are Ca' Pietra. A team of designers, makers and curators redefining the art of surface design. With a legacy spanning 30 years, we blend time-honoured techniques with boundless creativity, sourcing the finest materials from around the world to craft collections and bespoke creations that combine timeless elegance with contemporary flair.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

563 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 14% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(563)

21 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I will place an order

Samples arrived quickly and were a reasonable size. Thank you, I will be placing an order once the bathroom arrives.

28 de junho de 2024
logotipo da Ca' Pietra

Resposta da Ca' Pietra

Hi Anita,

Thank you so much for the glowing review.

We look forward to hearing from you in the future and helping you create the perfect bathroom with our tiles.

Avaliado com 2 de um total de 5 estrelas

I still don’t have my tile sample.

I still don’t have my tile sample.

29 de junho de 2024
logotipo da Ca' Pietra

Resposta da Ca' Pietra

Hello Lisa,

Thank you for taking the time to leave a review and I am sorry that it is not a more positive one.

Looking at the correspondence, I can see we have been in touch to inform you that the tile you requested is not in stock currently and you have advised us you are happy to wait.

As soon as the tile becomes available we will get this to you promptly. If in the meantime, you change your mind, please let the Sales Support team know.

Avaliado com 1 de um total de 5 estrelas

Tule turned up on second occasion and…

Tule turned up on second occasion and the cataordered has not appeared

28 de junho de 2024
logotipo da Ca' Pietra

Resposta da Ca' Pietra

Hello Giles,

Thank you for taking the time to leave us a review and I am sorry it is not a more positive one.

It seems there may have been a small mix up with the courier company which caused the delay in you receiving the sample tile. I can see that this was promptly resolved by our Sales Support Team and a replacement tile sent to you successfully.

A replacement catalogue order has been processed for you as well which should be with you shortly. Apologies that this did not seem to arrive on time.

Hopefully this resolves everything for you and please feel free to contact our Sales Support Team should there be anything else we can help you with.

Avaliado com 4 de um total de 5 estrelas

Beautiful tiles - colours may vary!

Beautiful tiles. I ordered two different styles of Ca'Pietra tiles - both were lovely tiles and easy to work with. However, one set were a slightly different colour tone to the sample tiles I was sent by post and saw in the showroom, which was slightly disappointing but still ok.

24 de maio de 2024
logotipo da Ca' Pietra

Resposta da Ca' Pietra

Hello Liliana,

Thank you for taking time to leave a review for Ca' Pietra.

We are so please you are happy with your tiles even though the tone was slightly different to the sample tiles. This is likely due to batch variations between our sample stock and full stock.

We do hope this doesn't detract from your enjoyment of them.

Avaliado com 5 de um total de 5 estrelas

fast delivery of samples

fast delivery of samples. Thank you

25 de junho de 2024
logotipo da Ca' Pietra

Resposta da Ca' Pietra

Hello Lana,

Thank you for the positive review and we hope we can provide some more of our beautiful tiles to you in the future.

Avaliado com 1 de um total de 5 estrelas

Customer service needs lots of improvement

Tile shop ordered my tiles company went into receivership I could get any help
From anyone I spoke to. Ordered all my tiles from this company was promised an email about sealing the terracotta tiles which never arrived. Had stucco blue loft pearl and arabasque tiles are beautiful but not impressed with any of the devices on every occasion I called.

25 de junho de 2024
logotipo da Ca' Pietra

Resposta da Ca' Pietra

Hello Lisa,

Thank you for taking the time to leave a review, we appreciate all feedback.

Having looked into your order and subsequent request for advice on sealing the terracotta, I can see that we had sent this to you but it appears the email address was incorrectly entered and we are really sorry for this error.

This has now been sent to you and should be waiting in your inbox.

If there is anything else we are able to help you with, please get in touch.

Kind regards
Kelly

Ca' Pietra Sales Support Manager

Avaliado com 2 de um total de 5 estrelas

I have been sent the wrong tile TWICE

I have been sent the wrong tile TWICE

21 de junho de 2024
logotipo da Ca' Pietra

Resposta da Ca' Pietra

Hello Karen,

Thank you for taking the time to leave a review for us and I am sorry to learn that there have been some errors on our part that have led to the rating you provided.

After looking into the order and subsequent replacements our team have supported and kept you updated while trying to resolve the issue, which I am glad to say you appeared happy with.

Internally we are ensuring the problems you experienced are not repeated going forward and I hope we will be able to fulfill future orders from you.

The team are here if there is anything else we can help with.

Kind regards
Kelly

Ca' Pietra Sales Support Manager

Avaliado com 4 de um total de 5 estrelas

It would’ve be a 5 star review but the…

It would’ve be a 5 star review but the 3rd party delivery company didn’t delivery on the day it was meant to (Friday). One of us had to stay home all day. Then rearrange the tiler as they were due Saturday. The tiles arrived Monday.
Besides that. Beautiful tiles and well packaged for transit.

18 de junho de 2024
logotipo da Ca' Pietra

Resposta da Ca' Pietra

Hello Claire,

Thank you for taking the time to leave a review and I am sorry it didnt quite get to 5 stars.

As you may be aware, there are various circumstances that can cause a courier to be delayed in delivering consignments. We do everything we can to get our tiles to our customers on time, so I'm sorry to learn this one caused a bit of a delay for you.

We are, of course, very happy that you are pleased with your tiles.

If there is anything else we can help with please feel free to contact our Sales Support Team.

Avaliado com 5 de um total de 5 estrelas

Great purchase

Great purchase. Really happy with the whole thing from start to finish, really quick and smooth delivery too. Wouldn’t hesitate ordering again.

23 de maio de 2024
Avaliado com 5 de um total de 5 estrelas

Fast service

Fast service. Just ordered a sample but good quality item was dispatched and packaged well. Will be buying these tiles once our new bathroom is ready for them.

22 de maio de 2024
Avaliado com 1 de um total de 5 estrelas

Off cuts and low quality tiles hidden at bottom of pallet

I purchased Castilan Limestone tumbled cobblestones from Ca’ Pietra after ordering some samples and liking the look of this tile. When they arrived there was a note on the crate warning to check the right item had been delivered as they couldn't be sent back once they had been laid. I looked inside the pallet and the tile looked just like the sample and the images on their website. It was only once I started to move the tiles from my front garden to the back that I realised something was off. While the tiles in the top row of the pallet looked like what I’d ordered, having a pleasing mixture of colours and lengths, the tiles underneath were smaller, with a rougher finish and lack of colour variation. They were thicker, without a tumbled finish, had a rough sandy surface and rotary tool marks on both sides (the kind you might see on the underside of some natural stone tiles left from manufacturing). Many were covered in dirt / sand. There were a few of the correct tiles in this second row interspersed but even these did not have the same size variation as the row above, mostly just being smaller. The impression this gave was that someone had put a few of the tiles I ordered on top to hide a mixture of smaller offcuts and lower quality tiles underneath. Given the disclaimer about returning tiles once they’d been laid, I could easily have just checked the top of the pallet and left the trades person who's putting down my patio to do their work, only to discover when it’s too late that the tiles were not what they seemed. It looked very dodgy, but I assumed it must have just been some unfortunate mistake. I contacted Ca’ Pietra to ask what was going on and heard back from the retailer (I’d purchased through a retailer partner of theirs, but I understand it was shipped directly from Ca’ Pietra) that Ca’ Pietra were claiming these were in fact the correct tiles. When I mentioned the rotary tool marks on both sides of the tiles, the retailer agreed it seemed off and said they’d try with Ca’ Pietra again. We’ll see what they say, but it’s the weekend now and the tiles are supposed to be laid next week. A situation I’d informed Ca Pietra about. Very disappointing and stressful.

17 de maio de 2024
Avaliação não solicitada
logotipo da Ca' Pietra

Resposta da Ca' Pietra

Hi Ben,

Thank you for taking the time to leave a review and I am sorry to learn that you have experienced issues.

I can see that one of our Sales Support team is looking after you and committed to resolving this problem for you.

Please, do let us know if there is anything else we are able to help with.

Kind regards
Kelly

Ca' Pietra Sales Support Manager

Avaliado com 5 de um total de 5 estrelas

Great service

Very happy with the service provided and the communication regarding my tile order and very happy with the tiles.

17 de abril de 2024

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