Very helpful and responsive. I have an old Caple unit that has a broken hinge. A few minutes on the telephone, a few photographs sent and within minutes I was sent links to where I could source th... Ver mais
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Veja o que dizem as avaliações
I contacted Caple about a product that was in my new house. Olivia in customer service was really helpful in identifying the product model from a photo and sent me the relevant manual as requested.... Ver mais
Emily in customer services has been first class in resolving the issues I have experienced. Prompt and reliable. However, I am concerned that the same part has failed frequently over the period of t... Ver mais
I needed help with an order and some changes, also I needed further information regarding the product. Staff member Willow Neal was extremely helpful and very quick in sending over the info. Thank y... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Informações de contato
Fourth Way, BS11, Bristol, Reino Unido
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4,7
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
What an amazing couple of days at…
What an amazing couple of days at Caple. The products and equipment look and perform perfectly. What a welcome, food was delicious and knowledgeable friendly staff. Thank you.
12 de março de 2026
Avaliação não solicitada
Resposta da Caple
Hi Darren, thank you for your fantastic review! We're so pleased you enjoyed the products, food, and friendly, knowledgeable team. Your kind words mean a lot to us!
Great day
Great day. Hearing and seeing how the appliances work in detail, and of course sample the food prepared by Jo. All amazing. Great people, great products.
12 de março de 2026
Avaliação não solicitada
Resposta da Caple
Thank you for your wonderful feedback! We're delighted you enjoyed seeing the appliances in action and sampling the food prepared by Jo. We'll be sure to pass on your kind words, it's great to hear you had such a positive experience with our team and products.
Fantastic experience day. Friendly informative and great over-all experience. Highly recommend!
Fantastic experience
12 de março de 2026
Avaliação não solicitada
Resposta da Caple
Thank you for your kind review! We're thrilled you had a fantastic and informative experience and really appreciate your recommendation.
Great visit to Capele today
Great visit to Capele today – a really informative and enjoyable time. The range of products on display was excellent and it was great to see the depth of quality and innovation across the range.
A special mention to Josh, whose cooking was fantastic – she really does wonders in the kitchen and made the visit even more enjoyable. Also a big thank you to Fiona, who is a world of knowledge and incredibly easy to do business with. Her insight into the products and the market was extremely valuable.
Visits like this really highlight the importance of strong supplier relationships and the value of working closely together.
We’re very much looking forward to continuing to build and grow our business partnership with Capele in the future.
12 de março de 2026
Avaliação não solicitada
Resposta da Caple
Hi Kevin, Thank you so much for your feedback! Just to check, assume you meant Jo, not Josh? Either way, we’re thrilled you enjoyed the visit and the team’s expertise! Caple
Visited the Caple showroom and was…
Visited the Caple showroom and was treated to some excellent cooking and fantastic customer service
12 de março de 2026
Avaliação não solicitada
Resposta da Caple
Hi Brett, Thank you for your lovely review! We're so pleased you enjoyed your visit to the Caple showroom, along with the cooking and customer service. We really appreciate your feedback. Caple
great service so speedy
Response to our query with regard to the replacement part within minutes.
12 de março de 2026
Avaliação não solicitada
Resposta da Caple
Hi Robert, Thank you for your review! We're glad we could respond quickly and help with your replacement part query. We really appreciate your feedback. Caple
Excellent customer care from Hannah…
Excellent customer care from Hannah made sure I received the right product for my now obsolete Capel cooker hood. Highly recommended
12 de março de 2026
Avaliação não solicitada
Resposta da Caple
Hi Sarah. Thank you for your kind review! We're delighted Hannah was able to help you find the right part for your Caple hood. We'll be sure to pass on your lovely feedback. Thanks again for the recommendation! Caple
Cant fault them at all.
Cant fault them at all.. delivery was super quick and communication was great..
Bins are excellent quality too..
3 de março de 2026
Resposta da Caple
Hi Simon, thank you for the positive review! I'm glad to hear you are happy with the quality of the bins, we love them as well! Let us know if there is anything else we can help you with. Caple
Was invited to the caple experience and…
Was invited to the caple experience and was impressed with their selection and service. Lauren was extremely knowledgeable and answered any questions we had. I wouldn't hesitate in recommending caple products
3 de março de 2026
Avaliação não solicitada
Resposta da Caple
Hi Garry. Thank you for your kind review. We're pleased to hear you enjoyed your visit to the Caple Experience and that Lauren was able to help with your questions. Caple
Had kitchen fitted two and a half years…
Had kitchen fitted two and a half years ago and Caple sink and tap was fitted. Recently the tap started dripping and as it was covered by Caples 5 year guarantee I contacted the firm for help. After sending a copy of the invoice and pictures of the tap Caple sent me a complete tap kit and I fitted a new cylinder which had been faulty. I cannot praise the firm enough for their customer service and the prompt delivery of the required items.
9 de março de 2026
Avaliação não solicitada
Resposta da Caple
Thank you for your lovely feedback Mr Makinson. We're sorry to hear you experienced an issue with your tap, but we're pleased we were able to resolve it quickly for you. Caple
Very capable call handler.
5 de março de 2026
Avaliação não solicitada
Resposta da Caple
Thats great news, thanks for letting us know Clifford!
Resposta da Caple
Hi Gordon, Thank you for your review. We're delighted to hear you found the ordering process easy and that your delivery arrived quickly. It's also great to know our team provided polite and helpful communication. Caple
Easy to order and quick delivery
1 de março de 2026
Resposta da Caple
Thats great news, thanks for the 5 stars, Matt!
Brilliant Customer Service
I ordered spare filters for our extraction fan. Placed the order over the weekend, received an update Monday morning and items despatched same day, with arrival on Tuesday. I am really impressed by the service and especially the comms from Willow, who made contact to make sure everything was correct. Really great service
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Caple
Thank you for your kind review. We're so pleased to hear you were impressed with the service and communication! If there is anything else we can help you with, let us know. Caple
Resposta da Caple
Thanks for the 5 Stars Richard, glad you are happy with everything! Caple
All fine
Communication about my order was great, and it was delivered on time.
25 de fevereiro de 2026
Resposta da Caple
Thank you for your review. We're pleased to hear the communication around your order was helpful and that your delivery arrived on time. We appreciate your feedback. Caple
Great response to request for help
A part fell off our kitchen sink, and the company responded swiftly and very kindly sent a replacement free of charge by post. Great service!
2 de março de 2026
Avaliação não solicitada
Resposta da Caple
Thank you for your kind review. We're pleased we could resolve the issue quickly for you and that the replacement part arrived safely. Caple
Fantastic experience with Dan & Jo
We came for an experience day as part of setting up our new kitchen showroom. Dan and Jo pulled out all the stops, spent the time showing us all the products and Jo cooked us a delicious 3 course meal, with goodies to take home! Thank you to them both and we look forward to working together moving forward
5 de março de 2026
Avaliação não solicitada
Resposta da Caple
Hi Sarah, Thank you for the lovely review. We're so glad you enjoyed the experience day and that Dan and Jo looked after you so well. It’s great to hear you enjoyed the food and had the chance to explore the products. We look forward to working together! Caple
Product Experience Day
Had an experience day and both Dan and Jo were fantastic. Showed us all the products in detail and Jo cooked us up a storm! Delicious food! Thank you all and look forward to working with you all.
5 de março de 2026
Avaliação não solicitada
Resposta da Caple
HI Bradley, Thank you for the great review. We're really glad you enjoyed the experience day and that Dan and Jo took good care of you. It’s lovely to hear you enjoyed the food too! We look forward to working together. Caple
Resposta da Caple
Thank you for your review! We're delighted to hear you enjoyed the experience and found the products to be of such a high standard. We really appreciate your feedback! Caple
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