Very helpful and responsive. I have an old Caple unit that has a broken hinge. A few minutes on the telephone, a few photographs sent and within minutes I was sent links to where I could source th... Ver mais
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Veja o que dizem as avaliações
I contacted Caple about a product that was in my new house. Olivia in customer service was really helpful in identifying the product model from a photo and sent me the relevant manual as requested.... Ver mais
Emily in customer services has been first class in resolving the issues I have experienced. Prompt and reliable. However, I am concerned that the same part has failed frequently over the period of t... Ver mais
I needed help with an order and some changes, also I needed further information regarding the product. Staff member Willow Neal was extremely helpful and very quick in sending over the info. Thank y... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Informações de contato
Fourth Way, BS11, Bristol, Reino Unido
- 011793819000
- sales@caple.co.uk
- caple.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Caple experience day
Jo was fantastic and very knowledgeable about all things Caple . Very enjoyable experience

Resposta da Caple
Experience day
Had the loveliest experience day looking at the great products & with amazing food

Resposta da Caple
Very professional.
Hannah was very professional and answered all my questions in regards to replacing my Caple waste disposal comparability.

Resposta da Caple
Fantastic experience day from start to…
Fantastic experience day from start to finish. Lauren is so knowledgeable and enthusiastic about your products and the food she made us was delicious. I highly recommend this training day to anyone thinking of displaying or using these products.

Resposta da Caple
Trade (Retailer) Visitor
We're a Kitchen and appliance retailer visiting to learn more about the Caple product. This was a fascinating and informative few hours.
Not only is this a beautifully set out showroom with excellent kitchen displays, but there are also working ovens, hobs and other appliances and we were treated to a 3 course lunch prepared on Caple appliances which was superb.
A great showroom is superficial without the right people. No worries here. To say Lauren, the Regional Training Manager, is an expert on Caple is an understatement. Her knowledge of appliances and Caple in particular is impressive and was communicated with enthusiasm.
We got through a lot in a few hours but it was interesting and informative throughout. If you're a retailer selling or considering Caple, this is well worth your time.
Many thanks for today.
Alex. Gainsborough Kitchens Ltd.

Resposta da Caple
request for fitting info
Olivia Wright at Caple was very responsive and helpful in providing me with the information I needed (clearances required) to plan to fit Caple appliances in my new kitchen

Resposta da Caple
Oliver was extremely helpful and…
Oliver was extremely helpful and provide us with a local engineer that was certified by caple to fix our leaking fridge.

Resposta da Caple
Great experience
Had to replace filters for our Caple extractor fan. Communications from the company was great, delivery timely and the filter was the right one. Very happy, thank you.

Resposta da Caple
Happy to receive the order of cooker…
Happy to receive the order of cooker hood filters.

Resposta da Caple
Had a Caple kitchen recently installed
Had a Caple kitchen recently installed, and had a few issues with the sink plugs. Contacted customer services, who have quickly sent replacements.

Resposta da Caple
Hannah’s excellent customer service 😊
Hannah was extremely helpful. We couldn’t work out how to remove filter to cooker hood so it could be washed. Hannah provided us with written instructions and replied to my communications quickly and pleasantly. Thank you Hannah. Excellent customer service.

Resposta da Caple
Great customer service.
I needed to get a spare part for my wine cooler. I emailed them and very quickly got a response back with a link to the spare I needed. Great customer service!

Resposta da Caple
A prompt delivery on time
A prompt delivery on time. I haven't checked the package yet though.

Resposta da Caple
I had a problem with my gas Hob that is…
I had a problem with my gas Hob that is still under warranty. I Emailed the caple company and a very helpful young lady guided me through what was needed to fix the problem. Now as soon as a few days an engineer is booked to rectify the problem excellent customer service

Resposta da Caple
Taps not fit for purpose
Recently had a new kitchen fitted by Sigma 3, the tap was Caple Ave2/bk, when running the tap with hit water the water gushes out and you cannot use it without being splashed everywhere - it’s awful , the kitchen designer from Sigma 3 came out and said that can’t be right, I will take up with Caple- their response was “ Thank you for confirming.
Having a look at this it is the design of the tap itself as it a dual flow.
Not putting it on full will off course cause less splash” unbelievable- Not fit for purpose - I am flabbergasted- don't use your tap as it splashes !- ruins my kitchen
Update- Caple have been in touch, supplied a replacement aerator (end of tap) with instructions to take end off tap, cut the tube inside, out new aerator on and screw back together. This works, changing the tap from Dual to single outlet, stopping the ridiculous slashing. A result for me but they obviously knew of the problem as there Product department had a pre arranged resolution. They really should change the production of this type of tap. I have increased my stars from 1 to 3, Caple requested I remove the review but this is not fair to potential customers

Resposta da Caple
Had some issues with disintegration…
Had some issues with disintegration round the Lip of our sink and this was dealt with very quickly by Ian Garven the Sales Rep from Caple - The issue was dealt with within 24hrs with a replacement sink being arranged - Outstanding Service and Customer Focus.

Resposta da Caple
Thank you Willow & team
They are so efficient & proficient with their response & delivery process.

Resposta da Caple
Quick response time when ordering
Quick response time when ordering, fantastic customer service.

Resposta da Caple
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