Caple Avaliações 

2.245
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very helpful and responsive. I have an old Caple unit that has a broken hinge. A few minutes on the telephone, a few photographs sent and within minutes I was sent links to where I could source th... Ver mais

Avaliado com 5 de um total de 5 estrelas

I contacted Caple about a product that was in my new house. Olivia in customer service was really helpful in identifying the product model from a photo and sent me the relevant manual as requested.... Ver mais

Avaliado com 4 de um total de 5 estrelas

Emily in customer services has been first class in resolving the issues I have experienced. Prompt and reliable. However, I am concerned that the same part has failed frequently over the period of t... Ver mais

Avaliado com 5 de um total de 5 estrelas

I needed help with an order and some changes, also I needed further information regarding the product. Staff member Willow Neal was extremely helpful and very quick in sending over the info. Thank y... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de utensílios de cozinha

Informação fornecida por fontes externas variadas

Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(2.245)

599 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Caple experience day

Jo was fantastic and very knowledgeable about all things Caple . Very enjoyable experience

16 de abril de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

HI Daniel, thank you for your kind feedback! We’re delighted to hear you had such an enjoyable experience. Caple

Avaliado com 5 de um total de 5 estrelas

Experience day

Had the loveliest experience day looking at the great products & with amazing food

16 de abril de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

HI Martha, thank you for your lovely feedback! We’re so pleased you enjoyed the experience day. Come again soon! Caple

Avaliado com 5 de um total de 5 estrelas

Very professional.

Hannah was very professional and answered all my questions in regards to replacing my Caple waste disposal comparability.

15 de abril de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Hi Roger, thank you for your feedback! We’re glad to hear Hannah was professional and able to answer all your questions about replacing your Caple waste disposal. Caple

Avaliado com 5 de um total de 5 estrelas

Fantastic experience day from start to…

Fantastic experience day from start to finish. Lauren is so knowledgeable and enthusiastic about your products and the food she made us was delicious. I highly recommend this training day to anyone thinking of displaying or using these products.

14 de abril de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Hi Julie, thank you for your fantastic feedback! We’re delighted you enjoyed the experience day and that Lauren’s knowledge and enthusiasm made such an impact. Caple

Avaliado com 5 de um total de 5 estrelas

Trade (Retailer) Visitor

We're a Kitchen and appliance retailer visiting to learn more about the Caple product. This was a fascinating and informative few hours.

Not only is this a beautifully set out showroom with excellent kitchen displays, but there are also working ovens, hobs and other appliances and we were treated to a 3 course lunch prepared on Caple appliances which was superb.

A great showroom is superficial without the right people. No worries here. To say Lauren, the Regional Training Manager, is an expert on Caple is an understatement. Her knowledge of appliances and Caple in particular is impressive and was communicated with enthusiasm.

We got through a lot in a few hours but it was interesting and informative throughout. If you're a retailer selling or considering Caple, this is well worth your time.

Many thanks for today.

Alex. Gainsborough Kitchens Ltd.

14 de abril de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Thank you for such a detailed and thoughtful review Alex! We’re delighted you found the informative and that you enjoyed experiencing our showroom and products in action. We'll be sure to pass on your positive feedback to Lauren.
We really appreciate your recommendation and hope to welcome you back again soon!

Avaliado com 5 de um total de 5 estrelas

request for fitting info

Olivia Wright at Caple was very responsive and helpful in providing me with the information I needed (clearances required) to plan to fit Caple appliances in my new kitchen

13 de abril de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Thank you for your feedback! We’re delighted to hear Olivia was responsive and helpful in providing the clearance information you needed. Caple

Avaliado com 4 de um total de 5 estrelas

Oliver was extremely helpful and…

Oliver was extremely helpful and provide us with a local engineer that was certified by caple to fix our leaking fridge.

13 de abril de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Thank you for your feedback! We’re so pleased to hear we were able to help and connect you with an engineer to resolve the issue. Caple

Avaliado com 5 de um total de 5 estrelas

Great experience

Had to replace filters for our Caple extractor fan. Communications from the company was great, delivery timely and the filter was the right one. Very happy, thank you.

5 de abril de 2026
logotipo da Caple

Resposta da Caple

Hi Polina, thanks so much for your kind feedback, we’re really pleased to hear everything went smoothly and that you received the right filter in good time. Caple

Avaliado com 5 de um total de 5 estrelas

Had a Caple kitchen recently installed

Had a Caple kitchen recently installed, and had a few issues with the sink plugs. Contacted customer services, who have quickly sent replacements.

10 de abril de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Hi Ursula, thanks for your feedback, we’re glad our customer services team could quickly resolve the issue and get replacements to you. Caple

Avaliado com 5 de um total de 5 estrelas

Hannah’s excellent customer service 😊

Hannah was extremely helpful. We couldn’t work out how to remove filter to cooker hood so it could be washed. Hannah provided us with written instructions and replied to my communications quickly and pleasantly. Thank you Hannah. Excellent customer service.

10 de abril de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Hi Teresa, Thanks for your lovely feedback, we’re so pleased Hannah was able to help and provide clear instructions quickly. We’ll be sure to pass on your kind words. Caple

Avaliado com 5 de um total de 5 estrelas

Great customer service.

I needed to get a spare part for my wine cooler. I emailed them and very quickly got a response back with a link to the spare I needed. Great customer service!

10 de abril de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Hi Samantha, Thanks for your feedback, we’re glad we could help you quickly find the right spare part for your wine cooler. Caple

Avaliado com 5 de um total de 5 estrelas

A prompt delivery on time

A prompt delivery on time. I haven't checked the package yet though.

2 de abril de 2026
logotipo da Caple

Resposta da Caple

Hi Paul, Thanks for your feedback, we’re glad your order arrived promptly and on time, and we hope everything is perfect when you’ve had a chance to check it. Caple

Avaliado com 5 de um total de 5 estrelas

I had a problem with my gas Hob that is…

I had a problem with my gas Hob that is still under warranty. I Emailed the caple company and a very helpful young lady guided me through what was needed to fix the problem. Now as soon as a few days an engineer is booked to rectify the problem excellent customer service

8 de abril de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Thanks for your feedback, Mark, we’re pleased to hear our team could assist you quickly and get an engineer booked to resolve the issue. Caple

Avaliado com 3 de um total de 5 estrelas

Taps not fit for purpose

Recently had a new kitchen fitted by Sigma 3, the tap was Caple Ave2/bk, when running the tap with hit water the water gushes out and you cannot use it without being splashed everywhere - it’s awful , the kitchen designer from Sigma 3 came out and said that can’t be right, I will take up with Caple- their response was “ Thank you for confirming.

Having a look at this it is the design of the tap itself as it a dual flow.

Not putting it on full will off course cause less splash” unbelievable- Not fit for purpose - I am flabbergasted- don't use your tap as it splashes !- ruins my kitchen
Update- Caple have been in touch, supplied a replacement aerator (end of tap) with instructions to take end off tap, cut the tube inside, out new aerator on and screw back together. This works, changing the tap from Dual to single outlet, stopping the ridiculous slashing. A result for me but they obviously knew of the problem as there Product department had a pre arranged resolution. They really should change the production of this type of tap. I have increased my stars from 1 to 3, Caple requested I remove the review but this is not fair to potential customers

8 de abril de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

HI Sharon, Thanks for your feedback, we’re sorry to hear you’re unhappy with the performance of the tap. Our customer service team are currently in touch to help explain how the dual-flow design works and to explore options to help here. Caple

Avaliado com 5 de um total de 5 estrelas

Had some issues with disintegration…

Had some issues with disintegration round the Lip of our sink and this was dealt with very quickly by Ian Garven the Sales Rep from Caple - The issue was dealt with within 24hrs with a replacement sink being arranged - Outstanding Service and Customer Focus.

7 de abril de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Thanks for your feedback David, we’re delighted to hear the issue was resolved so quickly and that Ian provided such outstanding service in arranging your replacement. Caple

Avaliado com 5 de um total de 5 estrelas

Thank you Willow & team

They are so efficient & proficient with their response & delivery process.

7 de abril de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Thanks for your feedback Derek, we’re pleased to hear you found our response and delivery process efficient and professional. Caple

Avaliado com 5 de um total de 5 estrelas

Quick response time when ordering

Quick response time when ordering, fantastic customer service.

7 de abril de 2026
Avaliação não solicitada
logotipo da Caple

Resposta da Caple

Thanks for your feedback James, we’re really pleased you found our response quick and our customer service helpful. Caple

Avaliado com 5 de um total de 5 estrelas

Fast delivery

Fast delivery. Goods as expected.

28 de março de 2026
logotipo da Caple

Resposta da Caple

Thanks for your feedback Peter, we’re glad to hear your order arrived quickly and everything was as expected. Caple

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