Carcart Avaliações 

150
O TrustScore é 2.5 de um total de 5

2,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Very poor dealership. Offered me an insulting low-ball part-ex price for my Renault car because they didn't really want it. Were only interested in profits and not doing a good deal. I decided to not... Ver mais

Avaliado com 1 de um total de 5 estrelas

If you want problems buy from here, worst decision i ever made buying a car from this business i spent 12k cash and i have spent nearly 3k on repairs and the car is still not right, the warranty we wa... Ver mais

Avaliado com 5 de um total de 5 estrelas

Surprised with some of the negativity on her … I purchased a Nissan qashqai last September and have not had one issue with … saw it online on the Friday , test drove it Saturday , picked it up on the... Ver mais

Avaliado com 1 de um total de 5 estrelas

Awful experience with this 'dealer'. Anyone looking to buy a car from carcart please take a professional with you to check over. The stock may look clean and up to scratch but in my case was hiding a... Ver mais

Detalhes da empresa


Informações de contato

2,4

Ruim

O TrustScore é 2.5 de um total de 5

150 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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2,4

Todas as avaliações

(150)

23 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Honest.

Not pushy. Honest. Friendly. A very pleasant experience and very happy.

31 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Purchasing a car

Yesterday I bought my dream car and Jordan from Carcart made the transition of buying and viewing a new car so easy, couldn’t praise them more!

29 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

New car

Gr8 from test drive to collection had small problem with rear light which was corrected asap extremley good service

17 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great

Great, friendly service. Jordan was very helpful and explained the whole process. Would recommend using you again to

21 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great car

Helpful, informative and took time to answer questions with knowledge . Good service

23 de novembro de 2022
Avaliação não solicitada
logotipo da Carcart

Resposta da Carcart

Thank you for the review and for the great feedback.

Avaliado com 1 de um total de 5 estrelas

Brought a car off them

Brought a car off them , they have provided me with non legal thread tires then I find out the clutch was going as well as the fly wheel I also come to find out there oil leaking from multiple places so far spent £1000 on the car in the space of 4 months just wondering what’s next and they always claim everything is wear and tear and that’s how they get away with stuff also currently doing a claim against them as I do not believe this much should happen to a car and what I got advised by a mechanic was the engine is not healthy and also in the process of getting my bread pads changed as the first day I got the car it started making noises when I break. THIS IS JOURNEY SO FAR WONDERING HOW MANY MORE TIMES IM GOING TO HAVE TO SPEND £££

30 de junho de 2022
Avaliação não solicitada
logotipo da Carcart

Resposta da Carcart

Thank you for your feed back. If this is the customer we assume it is, we have rectified all issues that you had a concern with regarding the above and went above and beyond to get this resolved for you even though the car was not sold with illegal tyres but was found to have done an excess amount of mileage in the time of possession but I hope you have found the vehicle to resolved and to be fit for purpose since this review.

Avaliado com 1 de um total de 5 estrelas

I didn't want to leave one star

I didn't want to leave one star, but it won't let me do zero, carcart bought my car through auction, 2 guys came to inspect before purchase, came up with a load of bullcrap about oil in my coolant tank and head gasket going, I took the car straight to an independent garage who checked everything over, no oil in the coolant, nothing wrong with the head gasket. AVOID LIKE THE PLAGUE what a waste of my time and theirs

2 de novembro de 2022
Avaliação não solicitada
logotipo da Carcart

Resposta da Carcart

Thank you for the review and I am sorry you feel that our inspector had got this wrong but we cannot be too sure when purchasing cars and they can only carry our a number of check on collection. We hope you got this resolved and sold your vehicle.

Avaliado com 1 de um total de 5 estrelas

Avoid

Bought An Astra Gtc from here last July. Seemed fine driving home. The next morning the car just wouldn’t go into gear without major force, after 5-10 minutes of driving this eased. This continued and within days we had numerous patches of oil all over the drive. They refused to pay for our drive to be cleaned. Turns out there were 4 separate leaks including leaking clutch fluid, a new clutch cylinder was also needed . Four times they had the car back attempting to fix it, we asked for refund several times and we were fobbed off even offered an extra years warranty, the warranty is not worth the paper it’s written on. We fount this out when 2 months after purchase the timing chain dropped. We had a massive bill. We sold the car and cut our losses. Over £1500 lost in the space of a couple of months.

16 de março de 2022
Avaliação não solicitada
logotipo da Carcart

Resposta da Carcart

Hi Lyn,
Thanks for your review. I'm sorry to hear of the issues that you experienced with one of our vehicles. I did not work for the company then and as such am unaware of the entire situation regarding this. As I can see the vehicle was given an extended warranty as a gesture of goodwill, which is still valid on the vehicle until 31/01/2024. Not sure why these issues were not resolved under the warranty. I hope your future car buying experience is better for you moving forward.

Avaliado com 5 de um total de 5 estrelas

5 Star Buying Experience

I don't normally write reviews although prior to purchasing I did read some of the negative reviews so was a bit concerned although went ahead anyway as they had the car I wanted at a good price. Based on my experience similar to another reviewer I had an excellent buying experience with Carcart, no movement on price, but a couple of issues with the car which they agreed to resolve prior to collection these were sorted as agreed and the car was ready when arranged. I have given them 5 stars as genuinely that was my experience with them.

28 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid

Brought my car home, pulled into the driveway and the engine management light illuminated. I contacted them a day after purchase and they offered to collect the car, I checked the oil to discover it was on minimum and was leaking. Carcart refused liability and two years later I’ve lost about 10 grand. Don’t go near them, alarm bells ring about all of their reviews, take a look at how similar and cheesy they all are.

8 de janeiro de 2022
Avaliação não solicitada
logotipo da Carcart

Resposta da Carcart

Hi Bradley,
Your vehicle was purchased on the 25/01/2020.
It has been over two and a half years since this purchase. The business has massively expanded and changed since 2020. I am sorry that you had an issue with the vehicle but unfortunately cars do not come with unlimited warranty and may need upkeep over time - We prepare our cars to the highest standard and all cars come with 100 point check.
I hope your future car buying experience serves you well.

Avaliado com 1 de um total de 5 estrelas

CON ARTISTS

CON ARTISTS, i bought a faulty vehicle from here (must have been in an accident) found this out after purchase, on way home the dashboard lit up like a christmas tree, 6months of the car sat on the drive because of pandemic finally went to use it and 5 different warning lights came up and also service light, i’ve been very patient with them but on this occasion they said in a legal email that because it was out of the 6 months warranty (by 4 days) there is nothing they are willing to do, Avoid at all costs unless your happy to buy a banger!

23 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Alan McDonald Peugeot 3008

Alan McDonald Great Barr, Peugeot 3008.

Not understanding these negative reviews here, my experience was the total opposite and I can't recommend this company highly enough...Well over 3 months since I purchased the car it developed an unforeseen fault common to the model, they could have told me where to stick my car but instead I was provided with a courtesy car, and the option to either return my car or have it fixed, I chose the latter and my car was returned within a week at no expense to me!!! Hassle free buying experience and outstanding after sales care....They have earned both my trust and future custom!!!

10 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SCAMMERS

SCAMMERS
do not buy a car from this business - the vehicle I purchased was riddled with issues, £2grand and a letter from carcart’s solicitors later, I’ve gotten nowhere. Now it’s being taken to the small claims court. Carcart offered to pick my car up (50 miles away from them) but advised that they wouldn’t be able to bring it back to me and couldn’t guarantee that they would resolve the issues it was at this point that I took it upon myself to get the car repaired myself and sent them the bill, they have refused to cover this and are now going to have a court case on their hands. They write false reviews about themselves, (the owner just so happens to be friends with the one 5 star Facebook review author that they have) - they have denied responsibility for the issues, offered to resolve and then withdrew, advised me at one point to get the car repaired and to send them the bill, then when I called back told me this wasn’t possible. I can personally say that I have spoken to many many (6) customers of Carcart who have also had the same experience, whilst their cars appear to be well priced, they’re all faulty & have unrecorded damage, most purchased at auction (I have managed to confirm multiple cases of this, this is also where my car was sourced from, either by them or by their supplier).
AVOID CARCART LIKE THE PLAGUE.

17 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy

Bought a car from them last week and I can’t fault the customer service. They were honest and helpful and I did not fee pressured to buy like other garages. I also had a small non mechanical problem with the car after I bought it which they fixed free of charge straight away even though it wasn’t under my warranty. I love the car and I’d definitely return to carcart.

19 de junho de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Brought a car just over a month ago…

Brought a car just over a month ago within a week driving it there was noises coming from the brakes checked the mot online to see that it was advised brake pads disks and bottom arm and they hadn’t been changed before the sale as I wasn’t given the mot certificate or notified about this. The customer service hasn’t been helpful at all wouldn’t recommend this place at all. I have now got to cover the cost for the parts myself when the car is still under warranty

3 de junho de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

In response to your lies..

In response to your lies... Not once did you offer me an extended warranty, the oil cooler itself was £155 the going rate for a brand new part with the seals and gaskets. The labour rate of the garage is what it is, to make matters worse the water pump also failed.. Both of these issue would have been visible before I purchased the car. I asked you to look at it and you couldn't due to your garage being closed... Regardless of cost and labour rates you cowboys sold a car with two major issues, you either need to be more honest or find better mechanics who check your vehicles over before selling them. The whole cost should have been covered by you as I had the car for less than 3 weeks and only drove about 60 miles in it. You are lucky I didn't move to reject the car, which is something I now regret. Walking in to your dealership was the worst idea I have had... For anyone wanting to purchase a car... STEER CLEAR OF THESE COWBOYS... I'm not the first and won't be the last these guys do the dirty on. You also have not fulfilled your part of the deal, my spare key still has not been sorted out.

11 de maio de 2020
Avaliação não solicitada

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