Carconnectpro Avaliações 46

Easy ordering but too many 'special offers' to navigate.

Would give no stars if I could. Paid, got no confirmation email. Contacted company- got the run around ie my address was incomplete which it wasn't. Lots of lies. Got this company off a google ad for a car play adapter- i think google should better vet their ads as this company is fraudulent

I just saw this happened to someone else so I thought I should leave a review too.

I placed an order but the checkout screen is confusing. It makes it look like it is going to give you a discount for ordering 2 each but then it adds an additional two making 4 each.

I contacted them right away to ask and remove the other two but they said it was too late because they already shipped. Over two weeks later I followed up because I have no updates.

They just sent me tracking and it just left China two days ago. So its been over three weeks now and I am still waiting on my items so I cam return the two I never needed that have been charged on my credit card this whole time.

If I could rate less than one star I would. Ordered on April 12, 2026. After trying to get through the additional upsell of unlimited items, I thought I had made it to the order finish page, only to see two extra items along with an additional charge for a warranty, and payment was processed. I immediately called a phone number told them of what had occurred and that I had no use for the additional two times, the person told me he would send a message to the warehouse, but it would take up to an hour before they could see the order. 26 minutes later I emailed customer service and received a response that they were working on my order and would send me a reply. After hearing nothing for an hour, I emailed again and was told it was too late to cancel any or all of the order, but that they have a generous 30 day return policy for anything I do not want or need. I emailed back expressing my concerns of this being a dishonest business practice and poor customer service. I received an email explaining that these orderes are "pre packaged " based on popular items sold, all they have to do is put a label on them and they're out the door. Today is 4/23/26, and I still have no shipping information, no tracking information, and no further correspondence.

Firstly, the I found the website is misleading in the way they charge. They sneakily add a warranty etc to the cost without a final checkout screen.

Secondly, it's over a week and my item has still not been shipped. However, all the customer support emails are AI driven and it's been useless in getting any sort of meaningful investigation to what's happening. Awful customer experience

After a initial delay with shipping, and once in contact with customer support, things got moving, regular updates culminating in a link to track my order. Thankyou team, great job.

No sure if you're company is responsible for a debit against my Australian bank account it may have been a Fraud intrusion from a 2nd party however my financial institution has launched an investigation l hope your goodwill will win out and return funds to my account forthwith as a 67 year old Australian Army Veteran l can't afford these attacks on my account please do your " Due diligence " on your procedures and activities to reaffirm your company standards?

They add items to your cart and if you don't notice the fine print to unselect these added items, then it is very easy to inadvertently pay for them, as they also don't have a final payment confirmation page. Very sneaky. I called them out on it as I stupidly had 4 extra items (when I only needed one) added to my order, but they refused to refund!

Reply: that is a blatant lie. I had 4 extra items added to my cart that I did not choose. I had to unselect them at the final step, but as the unselect is written in a much smaller font, it's very hard to miss (which I did). If you don't see it and unselect it, and then press continue, you are instantly charged for everything, included the added items.

Despite my contacting them immediately and requesting they remove and refund the added items, they delayed for 12hrs, and then said it was too late to remove them from the order as the warehouse had already packed the items. The so-called resolution that was offered is that they would post the items to me in Australia, and I could the return them at my expense!

I haven't used the product because the delivery time has been extended twice still don't have it

Easy site to work with. Fast delivery. Easy install of the car play device.

So far pretty good communication is fast between parties however I still waiting for a reimbursement on a mistake I did. Thank you for that.

Hopefully my order will be delivered soon

SCAM SCAM SCAM - My card (via PayPal) has just been blocked. Do not use this site.

You guys are trying to sell way too much stuff. I came to buy one thing. Not the 5 extra things you tried to sell at the end. After 2 declines it gets aggravating!

I ordered the car connect pro but soon after realized it would not work on my 2015 model car.
I requested a cancellation about 29 minutes after placing the order and the refund was issued about an hour after that.
Amazing company!!

Recently purchased an item off a Google Ad. The original $39.95 turned into $152 Canadian. Was in US Funds - two items - tacked on Extended Warranty. Fortunately used Pay Pal and they had the order cancelled next day! The 'extra layer of security' really worked !

Would have rated a 5 except for the confusing attempt to upsell several more of the same item. Intentionally made the " Yes, I want it" button much bigger and more visible than the "No, I don't want it" button. As of 4/20/2026 I still have not received the purchase.

Easy prices