cardoor.ca Avaliações 6

What a smooth and easy experience. CarDoor made selling my truck completely hassle-free. From the initial offer to the final pickup, everything was professional, efficient and exactly as promised. Great communication and excellent customer service. Highly recommend!

I really Loved the initial experience.
However when it came to pick up day, everything was upside down.

I had given all the details, and had been clear from the beginning. I wasn’t even expecting any residual money on my car. However, when I signed the agreement it did show positive equity which means Cardoor would pay me. I was surprised and happy and even told the sales team and the sales guy was like “ yes you got extra cash”. But on the pickup day it was all other way around. I was then told that I will have to pay $1500 and not the cardoor. Which was frustrating! Because I was selling to Clutch at just -$139, no profit and no loss and I only got with Cardoor was because they promised zero negative equity and then on pickup day changed the whole story. Upon speaking with sales guy, he was not even trying to help other than apologizing. Looking at my frustration he was able to bring down the money a bit lower but I was still made to pay. I had spent 3 hrs for vehicle inspection and off from work for this and only to know that if I don’t pay the money they wouldn’t pick the car and that the process will go back to square 1. At this point I had no choice but to pay or wait again and waste time since I had REJECTED clutch offer. I AM NOT RECOMMENDING THIS COMPANY TO ANYONE.

Absolutely disgusted with the extremely low offer on Clutch.ca purchasing my dad’s used vehicle. Tried calling them to ask if the $555 offer from Clutch.ca was a typo he put me on hold and then hung up 30 seconds in to the hold. He said he was going to transfer me to the proper department even though he was a salesperson. Absolute thrives!!! DO NOT USE Clutch.ca as they are RIP OFFS!!!

Title: Buyer Beware – Poor Post-Sale Support

I purchased a 2022 Subaru WRX from this dealership in September 2025 with a valid MTO safety certificate. Five months later, my mechanic found safety issues that should have been addressed during the certification.

When I contacted the dealership, they refused to assist, claiming anything after the 36-day certification window is my responsibility. There was no goodwill offered, and their customer service was extremely disappointing given the safety concerns.

If you are considering buying from this dealership or run into similar issues, I strongly recommend contacting OMVIC (Ontario Motor Vehicle Industry Council). Based on my experience, this dealership does not take customer concerns seriously and I caution other buyers to be careful.

I am submitting this review as a caution for Carfax users and other potential buyers. My 71-year-old mother purchased and is currently financing a 2019 Ford EcoSport from CarDoor in August. Within three days, the battery failed. Weeks later, the valve cover gasket required replacement (we paid $250 in labour). Now, only five months after purchase, the throttle pedal — a safety-critical component — has failed, making her afraid to drive the vehicle.

CarDoor has refused any assistance or good-faith resolution, repeatedly citing the 36-day safety certification window and stating that all repairs are the owner’s responsibility. A car sold as “certified” should not experience three major failures in a matter of months, especially when sold to a senior customer.

I am sharing this experience to encourage Carfax to review their policies and consider monitoring dealerships that repeatedly sell vehicles that fail shortly after purchase, particularly when certification is advertised.

Decided to go with CarDoor because they have great reviews and a satisfaction guarantee on delivery. There is no BMW dealer where I'm located and I wanted a newer one to replace my X5. Ryad and Paul were great. Quick and easy delivery. Beautiful car, they did a decent job detailing it. Unfortunately, a few days after getting it the check engine light came on.

I do not want to deal with repairs and shops on the first week so I asked to exchange it. They will not honor their guarantee.

I would highly recommend checking the odometer and taking a picture when your receive the car if you do buy from them as there was about 600 km more on the car then what is on the sales paperwork.

Stay away. They do not honor their guarantee.

As per their reply, they say there are variances on what mileage the car will have upon delivery but that mileage was the basis for denying their guarantee. Terrible. Do not use these guys.

I'll add that it did end up being the valve cover that was causing the check engine light and it was on the Carfax that it was a known issue to cardoor. Cardoor cleared the code and sent it my way. $2000 engine repair out of my pocket first week and 200km in.