Carfume Avaliações 

1.555
•
O TrustScore é 4 de um total de 5

3,8

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I love Carfume, have used their products since they came out. Customer Care is always top notch, they care. It is with trepidation though when you go for a new smell for your car, your in there ever... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Honestly the only car airfreshners I'll use, always had great customer service with any issues. But the scents these guys make smell better than the original thing and long lasting too from there hang... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Order the new Hawaiian limited edition air fresheners.Bloody smells absolutely disgusting. Smells like something you’ll clean your bathroom out with. Did contact customer service for a refund, but the... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've not once had an issue with carfume! they always deliver, even in busy Christmas months they never disappoint! When my brand new spray broke in my car they re sent one to me, that's fabulous c... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Acessórios Automotivos

Informação fornecida por fontes externas variadas

Carfume creates the best premium fragrances and products to make your car smell amazing! Choose from dozens of popular scents and add give your next journey a flash of happiness!


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 34% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(1.555)

90 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Such a quick delivery

Such a quick delivery, not to mention it smells absolutely amazing!!!

11 de fevereiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic company great…

Absolutely fantastic company great product has always this is why I continue to use carfume for my car and wagon. Only bad thing i could say about them is they use royal mail to deliver if they were a 3rd the quality of carfume they might be able to knock on and leave it with a neighbour rather than leaving it on doorstep for all to see and risk it getting stolen

31 de janeiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

Absolutely gorgeous!

Absolutely gorgeous smell and the products were delivered really quickly - Just in time for our new car. Thank you!

29 de janeiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 1 de um total de 5 estrelas

Terrible

Terrible! My family love car fresheners and we have tried many different brands this is by far the worst!
I purchased 9 gift sets for Xmas and all have been so dissapointed! They don’t omit Any scent in the car. Unless you take the top off and put your nose close there is NO smell at all.

25 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Will take your money and lie


I am writing a second review following Carfume’s public response to my original one, as their reply contains false claims.

In their response, Carfume stated that I had signed up for a subscription and that they had replied to my emails. This is simply not true. I did not knowingly consent to a subscription, nor did I receive any response to the three separate emails I sent querying the £30 charge and requesting a refund. I also offered to return the product and received no acknowledgement.

The first time I received any form of communication from Carfume was publicly, in response to my Trustpilot review. No emails were received before or after this point, despite their claims.

I have since had to dispute this matter through my bank due to the lack of response and transparency from Carfume. I am extremely disappointed that instead of addressing the issue directly, the company has chosen to make misleading statements publicly.

I would strongly advise others to be cautious, particularly regarding unexpected subscription charges and customer service responsiveness.

27 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I've not once had an issue with…

I've not once had an issue with carfume!
they always deliver, even in busy Christmas months they never disappoint!
When my brand new spray broke in my car they re sent one to me, that's fabulous customer service!
I recommend 👌🏽

17 de janeiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

Fabulous car fumes

Fabulous car fumes! They smell just like the actual perfume and aftershave scents. Super quick delivery and they look so lovely in the car. Would highly reccomend.

25 de janeiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

I bought one of these in the range at…

I bought one of these in the range at Xmas and it’s incredible. Long lasting and I have bought a few more and a gift set that I picked up in Halfords too. Great gift and a nice treat for me!

22 de dezembro de 2025
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 1 de um total de 5 estrelas

Melted the plastic…

I bought a hanging air freshener from halfords.it has started to leak melted the plastic,halfords said get in touch with carfume,,which i did.told me they wont replace it!
Edit.
They will not address the damage that is caused by the scent dripping on to the cars plastic.Of all the reviews,they address related postage etc,and make the customers look stupid,yet won't address the damage they do.I sent pictures of the damage ,,no reply..Only after I put a bad review on here,,and countless emails,,did I get a generic email saying my item is being shipped out.Still no response to pictures I sent of the melted plastic!!!

20 de janeiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello and thank you for your review.

You sent us an email regarding a Carfume you purchased, and we replied requesting your order number for us to verify the purchase.

However, it transpired that your purchase was from a third party. We therefore advised you under the Consumer Rights Act 2015, the retailer is legally responsible for providing a remedy for you.

Despite this, and as a gesture of goodwill (offered by a business when they are not legally obliged to offer anything), we have shipped a replacement item for you and this should be with you shortly.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

This is the best car freshener I have…

This is the best car freshener I have tried, even better when you can get an aerosol to back it up.
Will be buying these again for definite

15 de janeiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

Lush

Recently got the winter angel. It smells just like lush snow fairy. Absolutely gorgeous and long lasting. My car smells lush

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

Love the Winter Angel scent!

Purchased the Winter Angel scent which smells so good. Lasts much longer than normal car fresheners and doesn’t fade after a few weeks.

15 de dezembro de 2025
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

Scent

Scent, presentation and customer service wonderful

1 de janeiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

10/10

Have used many times before from online and in stores.
Had a slight problem this time and they couldn’t have solved the issue any quicker from product to customer service 10/10.

12 de janeiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

Tesla Model 3 Clip

I installed the Carfume clip to position my air freshener on the front air vent. As a taxi driver, every customer inquires about its origin, remarking on its pleasant fragrance.

31 de dezembro de 2025
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 1 de um total de 5 estrelas

Don’t order!

Ordered nearly 2weeks ago for next day delivery and not received my order. I have emailed several times and I’m being ignored. £60 down the drain, customer service is appallingly

22 de dezembro de 2025
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello
You emailed us on 22/12 and we replied the same day with an explanation as to why your order was delayed.
Your order was also shipped the same day. However, once we hand orders over to our delivery partner, we no no longer have control of it.
As a gesture of goodwill, we also refunded the delivery charge you paid.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

Carfume sets

My son loves these car products

6 de dezembro de 2025
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

No faff ordering and delivery

Easy ordering system, quick delivery ,and stunning smelling air fresheners for cars. Ive bought one for each of my car owning family for Christmas. I have dark orchid in my own car,and get compliments from everyone who gets in.

28 de novembro de 2025
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello Victoria, and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

Love these scents

Arrived really quickly and the fragrances are lovely all the family’s cars smell amazing

2 de dezembro de 2025
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello Lynette, and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

Excellent customer service!!

My expensive order was sent to the wrong address, a different county altogether. Jeff from customer services was brilliant. Helped me all the way...was professional and helpful and got a new order sent to me while saying he would be looking into the bad delivery.

27 de novembro de 2025
Avaliação não solicitada
logotipo da Carfume

Resposta da Carfume

Hello and thank you for your review, it's really appreciated.
Thank you for such kind words- Jeff

Carfume Customer Service

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